Glenridge Motors
4|4 reviews
JP
Jacques P
1 reviews | Active since Member
18 Sept 2018, 13:44
AVOID GLENRIDGE MOTORS IN VILLERIA
Took my car in for a service, not only did they threaten me to pick up the car asap but also charged me storage fee of over R3600 to keep my car till i could come and collect it. AVOID THEM AT ALL TIMES
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Replies (105)Glenridge Motors's replyOfficial
24 Oct 2018, 12:48 Dear Mr Jacques Pennekan
It is unfortunate that you are disappointed with our service. We always strive to provide the best possible service to ensure that all our clients’ are satisfied.
When we towed your Jaguar in we quoted you on the repairs needed, you approved the repairs of R5800.00 to get the vehicle running. The additional repairs needed were not approved as it was your intention to sell the vehicle.
When the vehicle was ready for collection we contacted you, the invoiced amount was the same as the approved amount however you requested to pay it over a period of 3 months as you did not have the funds. We informed you that while we do provide credit card facilities we do not provide payment plans. We also notified you that if the vehicle cannot be collected due to non-payment storage costs would be incurred, which you acknowledged.
Our company policy is strictly COD and when vehicles are ready for collection they need to be collected within a period of 3 days. We ensure that any repairs carried out are approved before we continue so that situations like this do not occur. Our collection policy is in place as we do not have the facilities to store vehicles on our premises for long periods. We are responsible for clients’ vehicles while we are in possession of them and because of this we take care in making sure that vehicles are safeguarded. Unfortunately safeguarding vehicles’ does increase costs for insurance and security.
We had to safeguard your vehicle for a month after we had completed the repairs and this is why we charged you storage fees. Furthermore we did inform you of the repair costs before they were carried out, there were no additional costs that you were not aware of which could justify your lack of funds. If it was your intention to arrange a payment plan from the onset, then these intentions should have been discussed with us when you approved the repairs.
It is unfortunate that we cannot resolve this situation and that you felt the need to complain on a public platform.
The storage costs were an expense that you had control over, hence the reason we informed you to collect the vehicle as soon as possible so that you could save this expense.
Please feel free to contact us if you have misplaced the e-mail correspondence regarding this so we can forward it to you.
We would appreciate a suitable response and removal of your comment as you have not stated the facts of the situation. Your comment is in fact defamation of character.
It is unfortunate that you are disappointed with our service. We always strive to provide the best possible service to ensure that all our clients’ are satisfied.
When we towed your Jaguar in we quoted you on the repairs needed, you approved the repairs of R5800.00 to get the vehicle running. The additional repairs needed were not approved as it was your intention to sell the vehicle.
When the vehicle was ready for collection we contacted you, the invoiced amount was the same as the approved amount however you requested to pay it over a period of 3 months as you did not have the funds. We informed you that while we do provide credit card facilities we do not provide payment plans. We also notified you that if the vehicle cannot be collected due to non-payment storage costs would be incurred, which you acknowledged.
Our company policy is strictly COD and when vehicles are ready for collection they need to be collected within a period of 3 days. We ensure that any repairs carried out are approved before we continue so that situations like this do not occur. Our collection policy is in place as we do not have the facilities to store vehicles on our premises for long periods. We are responsible for clients’ vehicles while we are in possession of them and because of this we take care in making sure that vehicles are safeguarded. Unfortunately safeguarding vehicles’ does increase costs for insurance and security.
We had to safeguard your vehicle for a month after we had completed the repairs and this is why we charged you storage fees. Furthermore we did inform you of the repair costs before they were carried out, there were no additional costs that you were not aware of which could justify your lack of funds. If it was your intention to arrange a payment plan from the onset, then these intentions should have been discussed with us when you approved the repairs.
It is unfortunate that we cannot resolve this situation and that you felt the need to complain on a public platform.
The storage costs were an expense that you had control over, hence the reason we informed you to collect the vehicle as soon as possible so that you could save this expense.
Please feel free to contact us if you have misplaced the e-mail correspondence regarding this so we can forward it to you.
We would appreciate a suitable response and removal of your comment as you have not stated the facts of the situation. Your comment is in fact defamation of character.
Best regards,
Glenridge Motors's reply24 Oct 2018, 12:48
Official
Dear Mr Jacques Pennekan
It is unfortunate that you are disappointed with our service. We always strive to provide the best possible service to ensure that all our clients’ are satisfied.
When we towed your Jaguar in we quoted you on the repairs needed, you approved the repairs of R5800.00 to get the vehicle running. The additional repairs needed were not approved as it was your intention to sell the vehicle.
When the vehicle was ready for collection we contacted you, the invoiced amount was the same as the approved amount however you requested to pay it over a period of 3 months as you did not have the funds. We informed you that while we do provide credit card facilities we do not provide payment plans. We also notified you that if the vehicle cannot be collected due to non-payment storage costs would be incurred, which you acknowledged.
Our company policy is strictly COD and when vehicles are ready for collection they need to be collected within a period of 3 days. We ensure that any repairs carried out are approved before we continue so that situations like this do not occur. Our collection policy is in place as we do not have the facilities to store vehicles on our premises for long periods. We are responsible for clients’ vehicles while we are in possession of them and because of this we take care in making sure that vehicles are safeguarded. Unfortunately safeguarding vehicles’ does increase costs for insurance and security.
We had to safeguard your vehicle for a month after we had completed the repairs and this is why we charged you storage fees. Furthermore we did inform you of the repair costs before they were carried out, there were no additional costs that you were not aware of which could justify your lack of funds. If it was your intention to arrange a payment plan from the onset, then these intentions should have been discussed with us when you approved the repairs.
It is unfortunate that we cannot resolve this situation and that you felt the need to complain on a public platform.
The storage costs were an expense that you had control over, hence the reason we informed you to collect the vehicle as soon as possible so that you could save this expense.
Please feel free to contact us if you have misplaced the e-mail correspondence regarding this so we can forward it to you.
We would appreciate a suitable response and removal of your comment as you have not stated the facts of the situation. Your comment is in fact defamation of character.
It is unfortunate that you are disappointed with our service. We always strive to provide the best possible service to ensure that all our clients’ are satisfied.
When we towed your Jaguar in we quoted you on the repairs needed, you approved the repairs of R5800.00 to get the vehicle running. The additional repairs needed were not approved as it was your intention to sell the vehicle.
When the vehicle was ready for collection we contacted you, the invoiced amount was the same as the approved amount however you requested to pay it over a period of 3 months as you did not have the funds. We informed you that while we do provide credit card facilities we do not provide payment plans. We also notified you that if the vehicle cannot be collected due to non-payment storage costs would be incurred, which you acknowledged.
Our company policy is strictly COD and when vehicles are ready for collection they need to be collected within a period of 3 days. We ensure that any repairs carried out are approved before we continue so that situations like this do not occur. Our collection policy is in place as we do not have the facilities to store vehicles on our premises for long periods. We are responsible for clients’ vehicles while we are in possession of them and because of this we take care in making sure that vehicles are safeguarded. Unfortunately safeguarding vehicles’ does increase costs for insurance and security.
We had to safeguard your vehicle for a month after we had completed the repairs and this is why we charged you storage fees. Furthermore we did inform you of the repair costs before they were carried out, there were no additional costs that you were not aware of which could justify your lack of funds. If it was your intention to arrange a payment plan from the onset, then these intentions should have been discussed with us when you approved the repairs.
It is unfortunate that we cannot resolve this situation and that you felt the need to complain on a public platform.
The storage costs were an expense that you had control over, hence the reason we informed you to collect the vehicle as soon as possible so that you could save this expense.
Please feel free to contact us if you have misplaced the e-mail correspondence regarding this so we can forward it to you.
We would appreciate a suitable response and removal of your comment as you have not stated the facts of the situation. Your comment is in fact defamation of character.
Best regards,