Waiting MONTHS for a withdrawal request

I have opened a trading account with this company (gdmfx) situated in New Zealand. I submitted a withdrawal request on 23 Oct 2018, today is 06 March 2019, almost 5 months later and I am still waiting for my money to be paid back to me. The only excuse is that they have bank limits that are causing the delay. So my question is, do they have so many people who are requesting their money back that this company can't keep up with payments? The latest email I got was them saying: "We are unable to provide you a specific time frame due to a massive amount of withdrawal requests recently. We are sorry your withdrawal request was put on hold causing it to be a delay. We will try to process it as soon as possible." Then my response back to them was: "So you have put my withdrawal request that I have submitted months ago on hold for withdrawal requests that were submitted recently? " I am still waiting on a reply...