Was ****** my money

I have had a bad experience with this company i joined them early this year for debt mediation...an will start seeing changies after 3 months of the debiting 3 months later i haven't seen the results i decidedd to cancel my plan with them both on whatsapp and email and guess what this was in july but to my suprise on the 2nd December 2025 my account was debited yet i cancelled i called them on the 3rd December2025 for them to reverse my account they said they will get back to till in mid day still they haven't am so angry because i need to use that money ,i dont understand why would i be debited 5 months later and still be taken pilla to post with my money