Order: 10320 - Dell Laptop I5 - Undelivered

Hi Peter, I have ordered and paid for a Laptop costing R3500, On the 29th November 2023, Its been 4 months now - I haven't received my item, everytime I make enquiries I am send from Pillar to Post, they refuse to pay me my refund. My order number is 10320. I am based in Kimberley Northern Cape Please help me to recover my money or delivery on my laptop. From : Mr Kabelo Mzolo Tel.073 8377 509