Gold Leaf Financial Services Pty Ltd
Claimed Business
Gold Leaf Financial Services Pty Ltd
Claimed Business
833 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Gold Leaf Financial Services Pty Ltd delivers strong individual consultant service, with named agents like Blanche, Alfonso, and Lazelle consistently praised for their friendliness, patience, and dedication. However, the business faces recurring complaints around billing errors, unresponsive communication channels, and transparency concerns about the debt review process, which undermine the otherwise positive customer sentiment.
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name Blanche, Alfonso, and Lazelle as exceptional consultants who are friendly, patient, knowledgeable, and go above and beyond to help clients through their debt review journey.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
6.3Trustindex Rating
#13Ranked In Debt Management
165 hours 31 minutesAverage Time To Reply
27 NPSRecommended: Likely
Replied to 6% of negative reviews
Typically takes less than 1162 hours 19 min to reply
TrustIndex
6.3
Score
Ranking
#13
in Debt Management
Avg Reply
165 hours 31 minutes
NPS Score
27
Recommended: Likely
Replied to 6% of negative reviews
Typically takes less than 1162 hours 19 min to reply
Review Distribution
4.7|833 Reviews
May '25 - Apr '26
5(90.9%)
4(2.6%)
3(0.6%)
2(0.4%)
1(5.5%)
5(90.9%)
4(2.6%)
3(0.6%)
2(0.4%)
1(5.5%)
Recent reviews (833)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceK
Kauthar
1 reviews | Active since Jan 2020
19 Mar 2026, 10:33
got a call from one of the staff members of Gold Leaf financial service
got a call from one of the staff members of Gold Leaf financial service. A very sweet straight-to-the-point lady Blanche she checked up on my satisfaction with the company keep up the good work I am going to enjoy having her as my assistant for the month
Helpful (0)
|Replies (0)K
Kauthar
1 reviews | Active since Jan 2020
19 Mar 2026, 10:33
got a call from one of the staff members of Gold Leaf financial service
got a call from one of the staff members of Gold Leaf financial service. A very sweet straight-to-the-point lady Blanche she checked up on my satisfaction with the company keep up the good work I am going to enjoy having her as my assistant for the month
0
Replies (0)N
Nonkululeko
1 reviews | Active since Jan 2020
19 Mar 2026, 10:22
Ms Blanche always calls to check up if I've got any questions
Ms Blanche always calls to check up if I've got any questions. She's very helpful with any question I have. Absolutely professional services.
Helpful (0)
|Replies (0)N
Nonkululeko
1 reviews | Active since Jan 2020
19 Mar 2026, 10:22
Ms Blanche always calls to check up if I've got any questions
Ms Blanche always calls to check up if I've got any questions. She's very helpful with any question I have. Absolutely professional services.
0
Replies (0)GT
Gerda T
1 reviews | Active since Jan 2020
19 Mar 2026, 10:04
I have been working with Gold Leaf Financial Services for quite a while
I have been working with Gold Leaf Financial Services for quite a while. Blanch is always friendly and goes out of her way to assist. Provides feedback as soon as possible, follow up, regularly check in, always chats, and makes you feel comfortable and at ease whatever the problem. Thanks for always being there.
Helpful (0)
|Replies (0)GT
Gerda T
1 reviews | Active since Jan 2020
19 Mar 2026, 10:04
I have been working with Gold Leaf Financial Services for quite a while
I have been working with Gold Leaf Financial Services for quite a while. Blanch is always friendly and goes out of her way to assist. Provides feedback as soon as possible, follow up, regularly check in, always chats, and makes you feel comfortable and at ease whatever the problem. Thanks for always being there.
0
Replies (0)jH
K
K
V
A
Ashraf
1 reviews | Active since Jan 2020
19 Mar 2026, 08:39
Confirmation Message *Business Name:* Goldleaf Financial Services *Rating:* 5 out of 5 *Review:* Confirmation Message *Business Name:* Goldleaf Financial Services *Rating:* 5 out of 5 *Review:* The lady who assisted me over the phone was very friend
Confirmation Message *Business Name:* Goldleaf Financial Services *Rating:* 5 out of 5 *Review:* Confirmation Message *Business Name:* Goldleaf Financial Services *Rating:* 5 out of 5 *Review:* The lady who assisted me over the phone was very friendly and guided me very well very professional The lady who assisted me over the phone was very friendly and guided me very well very professional. Her voice was gentle and very helpful from her side, it made me at peace like talking to a close friend. Reference Blanche By submitting your review you agree to Hellopeter’s terms and conditions and privacy policy https://www.hellopeter.com/legal/legal By submitting your review you agree to Hellopeter’s terms and conditions and privacy policy https://www.hellopeter.com/legal/legal
Helpful (0)
|Replies (0)A
Ashraf
1 reviews | Active since Jan 2020
19 Mar 2026, 08:39
Confirmation Message *Business Name:* Goldleaf Financial Services *Rating:* 5 out of 5 *Review:* Confirmation Message *Business Name:* Goldleaf Financial Services *Rating:* 5 out of 5 *Review:* The lady who assisted me over the phone was very friend
Confirmation Message *Business Name:* Goldleaf Financial Services *Rating:* 5 out of 5 *Review:* Confirmation Message *Business Name:* Goldleaf Financial Services *Rating:* 5 out of 5 *Review:* The lady who assisted me over the phone was very friendly and guided me very well very professional The lady who assisted me over the phone was very friendly and guided me very well very professional. Her voice was gentle and very helpful from her side, it made me at peace like talking to a close friend. Reference Blanche By submitting your review you agree to Hellopeter’s terms and conditions and privacy policy https://www.hellopeter.com/legal/legal By submitting your review you agree to Hellopeter’s terms and conditions and privacy policy https://www.hellopeter.com/legal/legal
0
Replies (0)