Verification ERROR keeping me from withdrawing MY WINNINGS

After numerous attempts to verify my Xbets account so that I can proceed to withdraw my winnings; Error after error.

I emailed the customer support with my query and they responded speedily saying I must send them my documents so that they can upload it. I did send them the documents ASAP and NO RESPONSE WHATSOEVER eversince.

In my transaction history it showes my atm withdrawal request and that it's still pending yet when I click to cancel the withdrawal it says I have no pending requests.

I've always had a good experience with sit in Gold Valley casinos. But the online SUCK.

I WANT MY MONEY