

Goodhope Tyres
Based on recent customer reviews, Goodhope Tyres receives polarised feedback from its customer base. Satisfied customers consistently mention friendly and professional staff interactions, competitive pricing, and tyres that feel reliable and durable on the road. However, a recurring theme among dissatisfied customers centres on disputes over workmanship, particularly wheel alignments, suspected fitment of incorrect tyre sizes, and faulty products such as batteries and prematurely bursting tyres. Complaints also highlight a perceived lack of accountability, dismissive responses to follow-ups, and concerns around upfront pricing transparency at certain branches.
TrustIndex
4.9
Jul '25 - Jun '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I personally was not involved but my friends spoke highly.
1 reviews | Active since Jan 2020
I personally was not involved but my friends spoke highly.
1 reviews | Active since Jan 2020
Always working with Blanch. Friendly and always assisting wherever she can. Making it a pleasure to speak to her. Thanks for all the help and your friendliness. It's definitely making a huge difference.
1 reviews | Active since Jan 2020
Always working with Blanch. Friendly and always assisting wherever she can. Making it a pleasure to speak to her. Thanks for all the help and your friendliness. It's definitely making a huge difference.
1 reviews | Active since Jan 2020
Dear Se**** @ Good Hope Tyres Brackenfell - 7 Brass Street Thank you for your exemplary customer service and professionalism It was really notable, your engagement our call prior to me visiting your branch and then to the “check” being done on my vehicle I must add your transparency with me as a consumer and potential client is top notch, where you had the opportunity at two points to inform me of the price for “checking” You can not go around as an established company operating or handling consumers the way you did with me today Knowing the cost of living in today’s day and age, you should be ashamed of the manner in which business was conducted by yourself within your business You can simply not go ahead rendering a service or selling a product and not inform your client of the cost or price That is simply unprofessional To clear any misconception, this is NOT about having to pay It is your lack of upfront communication!
1 reviews | Active since Jan 2020
Dear Se**** @ Good Hope Tyres Brackenfell - 7 Brass Street Thank you for your exemplary customer service and professionalism It was really notable, your engagement our call prior to me visiting your branch and then to the “check” being done on my vehicle I must add your transparency with me as a consumer and potential client is top notch, where you had the opportunity at two points to inform me of the price for “checking” You can not go around as an established company operating or handling consumers the way you did with me today Knowing the cost of living in today’s day and age, you should be ashamed of the manner in which business was conducted by yourself within your business You can simply not go ahead rendering a service or selling a product and not inform your client of the cost or price That is simply unprofessional To clear any misconception, this is NOT about having to pay It is your lack of upfront communication!
Based on recent customer reviews, Goodhope Tyres receives polarised feedback from its customer base. Satisfied customers consistently mention friendly and professional staff interactions, competitive pricing, and tyres that feel reliable and durable on the road. However, a recurring theme among dissatisfied customers centres on disputes over workmanship, particularly wheel alignments, suspected fitment of incorrect tyre sizes, and faulty products such as batteries and prematurely bursting tyres. Complaints also highlight a perceived lack of accountability, dismissive responses to follow-ups, and concerns around upfront pricing transparency at certain branches.
Goodhope Tyres has a TrustIndex of 4.9 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. Hellopeter has tracked Goodhope Tyres across 149 total reviews. How is the TrustIndex calculated? →