Google acknowledges billing error in writing — still refuses to void the charge”

I accidentally added an extra annual license due to a UI/UX error while modifying permissions for an existing user. The license has never been used. I only discovered the mistake when I started receiving failed transaction alerts from my bank. I would never knowingly purchase a duplicate of a product I already pay for annually and cannot afford twice, im new to workspace and its interface.

Google has acknowledged in writing that this was "an accidental addition during a navigation process" — yet they are still enforcing a €124.68 annual charge for a service I never intended to purchase and have never used.

I have been a Google customer for over 10 years across multiple products. I have escalated three times through official support (Case #***6). Each escalation has resulted in the same outcome: sympathy, acknowledgement of the error, and refusal to void the charge.

Failed debit orders are now accumulating bank charges on my side while Google refuses to act on their own admission.

I am invoking the Consumer Protection Act (Sections 40 and 48) and have formally requested escalation to a Regional Financial Controller. That request has also been declined.

I am not asking for a goodwill gesture. I am asking Google to honour their own acknowledgement that this charge should not exist. And the fact that my annual paid account will also be suspended due to this error is extremely *********