Dishonest, unreliable with zero customer service

Do not use this company. They are dishonest, have absolutely no customer service and they don't repay monies owed to back to you. We hired a lift through one of my companies giving Goscor specific instructions that it needed to reach 18m and be on site at 08:00 last week Wednesday. Shirley Smit agreed to this, sent us an invoice and we paid it immediately. The lift arrived only 10:45 and after wasting another 35 minutes of our time setting it up, we discovered that the lift sent was wrong as it could not reach 18m as we requested, and which was confirmed on the quotation. My staff called Shirley and also spoke to Johan multiple times to get assistance. Eventually 2 hours later they said they would send someone out to site to determine what the correct size lift would be. I'm not sure what this meant as the correct size lift would be one that can reach 18m in height as we specified. By 16:00 nobody had arrived yet and our people had been standing around literally the whole day waiting to do the work they were being paid to do. Due to the complete lack of support from Goscor, we managed to enlist the services of another operator who was able to have a lift on-site at 6am the following morning, and one that could reach 18m as we requested. We have now been waiting for a refund from Goscor since last week Thursday as they had not delivered what was agreed. To date we have not been refunded and yesterday they sent us an invoice attempting to charge delivery fees for delivery and collecting the wrong unit they sent to site which could not be used. I asked you, how do you attempt to charge someone for your mistakes? Where is your responsibility? Why have you not refunded us yet? I would not recommend anyone to use Goscor after this absolutely disgusting experience we have had.