G
got-wood-sa
Unclaimed Business
G
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Mosa N
1 reviews | Active since Jan 2020
28 Nov 2020, 18:08
DISAPPOINTING: Sub-Par Quality, Rushed Work and Poor Delivery.
I'm a PRO-BLACK-BUSINESSES type of customer. I was, unfortunately, duped by the Instagram hype of Got Wood SA. In June of 2020, my wife and I ordered a TV stand, for which we were quoted R5,000. We paid it immediately upon receipt of the invoice. Few weeks later, we started getting messages about "back log" from lockdown. Long story short, our TV stand came exactly on the 12th week (which is the maximum length of waiting time). Upon arrival, however, I realised that the stand still had wet paint and not all parts varnished. It was evident that despite the long waiting period, I still got a "quick-quick" last minute job. On the day of delivery, the guy kept calling to try to push the date out further, to which I sternly refused. The TV unit is of subpar quality, the drawers don't open properly - we don't use them at all, and the paint was drying for the next few days after delivery; so we had to keep the windows open for the fumes. I'm so disappointed. I had intended to do business with them for 3 more items, but my first experience is, unfortunately, my last. I feel like I might as well have went to @HOME to buy a much more proper item. We lost R5K because this unit looks like something put together by a total amateur.
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Mosa N
1 reviews | Active since Jan 2020
28 Nov 2020, 18:08
DISAPPOINTING: Sub-Par Quality, Rushed Work and Poor Delivery.
I'm a PRO-BLACK-BUSINESSES type of customer. I was, unfortunately, duped by the Instagram hype of Got Wood SA. In June of 2020, my wife and I ordered a TV stand, for which we were quoted R5,000. We paid it immediately upon receipt of the invoice. Few weeks later, we started getting messages about "back log" from lockdown. Long story short, our TV stand came exactly on the 12th week (which is the maximum length of waiting time). Upon arrival, however, I realised that the stand still had wet paint and not all parts varnished. It was evident that despite the long waiting period, I still got a "quick-quick" last minute job. On the day of delivery, the guy kept calling to try to push the date out further, to which I sternly refused. The TV unit is of subpar quality, the drawers don't open properly - we don't use them at all, and the paint was drying for the next few days after delivery; so we had to keep the windows open for the fumes. I'm so disappointed. I had intended to do business with them for 3 more items, but my first experience is, unfortunately, my last. I feel like I might as well have went to @HOME to buy a much more proper item. We lost R5K because this unit looks like something put together by a total amateur.
0
Replies (0)FK
FRANCINA K
1 reviews | Active since Jan 2020
14 Nov 2020, 05:19
Bad quality of work/ uncertified customer
The customer service from this company is bad, after I bought a wood table from them beetles started coming out from the table this table was only with me a month now they are saying where i stay caused this. They are refusing to exchange or let alone refund me. They took the table saying they are going to fix it, it got worse the color I choose changed, the steel of the table seems like someone stepped on it while it was wet. The wood is dry not vanished like it was before. When I report about all this they saying there is nothing that they can do. And the person I am communicating with is Ashely. It’s unfortunate that they can accept your money and you must trusted that they will deliver only to find out that you should have went to a well known furniture store and bought your furniture there. Now I know and learned but it’s a hard peel to swallow especially after loosing R8500
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FRANCINA K
1 reviews | Active since Jan 2020
14 Nov 2020, 05:19
Bad quality of work/ uncertified customer
The customer service from this company is bad, after I bought a wood table from them beetles started coming out from the table this table was only with me a month now they are saying where i stay caused this. They are refusing to exchange or let alone refund me. They took the table saying they are going to fix it, it got worse the color I choose changed, the steel of the table seems like someone stepped on it while it was wet. The wood is dry not vanished like it was before. When I report about all this they saying there is nothing that they can do. And the person I am communicating with is Ashely. It’s unfortunate that they can accept your money and you must trusted that they will deliver only to find out that you should have went to a well known furniture store and bought your furniture there. Now I know and learned but it’s a hard peel to swallow especially after loosing R8500
0
Replies (0)FK
FRANCINA K
1 reviews | Active since Jan 2020
3 Nov 2020, 09:58
Unhappy Customer
I am very disappointed with Got Wood South Africa. I requested a quotation for Live Edge Table and it was sent to me on the 1st of June 2020 which was R8200.00 plus R500 delivery, so the total was R8750.00. The table was then delivered 13 August 2020. This table from the start it had problems, it was not painted right, they didnt paint it underneath their reason is that no one will see it but i requested for it to be painted and they did. The legs had scratches they had to come pick it up and go fix it now this table has ants which means it was not treated before they sold it to me. There is white powder coming out everyday from it. When i told them they said they will come and take it and treat it it is caused by humidity where is stay for which i didn't know this will happen. Know they pick up the table to go treat it and i said to them i no longer want this table because it seems like it will give me problems again. i mean no one wants to buy a table that will need treatments because of ants. I asked them to sell this table to someone who doesn't have humidity where they stay and change my table to a glass table. Their response is no they cant do that if i want glass table i will have to pay extra for glass. Why do i have to pay extra whereas i have paid before and am not happy with their service? Why cant they sell my table and do a table that i want? If you can see the table they did for me is mediocrity. The wood table was combined by glue that glue is also coming out it has lines in between. I am very disappointed more especially because i don't have that money they want. I paid what they wanted now they want more for something that they couldn't do.
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FRANCINA K
1 reviews | Active since Jan 2020
3 Nov 2020, 09:58
Unhappy Customer
I am very disappointed with Got Wood South Africa. I requested a quotation for Live Edge Table and it was sent to me on the 1st of June 2020 which was R8200.00 plus R500 delivery, so the total was R8750.00. The table was then delivered 13 August 2020. This table from the start it had problems, it was not painted right, they didnt paint it underneath their reason is that no one will see it but i requested for it to be painted and they did. The legs had scratches they had to come pick it up and go fix it now this table has ants which means it was not treated before they sold it to me. There is white powder coming out everyday from it. When i told them they said they will come and take it and treat it it is caused by humidity where is stay for which i didn't know this will happen. Know they pick up the table to go treat it and i said to them i no longer want this table because it seems like it will give me problems again. i mean no one wants to buy a table that will need treatments because of ants. I asked them to sell this table to someone who doesn't have humidity where they stay and change my table to a glass table. Their response is no they cant do that if i want glass table i will have to pay extra for glass. Why do i have to pay extra whereas i have paid before and am not happy with their service? Why cant they sell my table and do a table that i want? If you can see the table they did for me is mediocrity. The wood table was combined by glue that glue is also coming out it has lines in between. I am very disappointed more especially because i don't have that money they want. I paid what they wanted now they want more for something that they couldn't do.
0
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