Grafton Everest sofa

I purchased a modular sofa at Hirsch in durban in November 2023. Since the very beginning the pillows became lumpy and the seats began sinking on use. The back rests felt hollow, you could feel just the wood of the frame, and the wood creaked like a cheap piece of furniture. It was taken by grafton for repairs soon after purchase. Not long after, we noticed the same things happening. The sofa was collected again recently after many complaints and has now been gone for almost a month with no date of return nor a temporary replacement. My kids are on holiday and restricted to their bedrooms with no seating in my lounge. I can’t have visitors over for the same reason. This is both a quality issue as well as a customer service issue. How is it that grafton have fallen so far in terms of quality that this sofa began declining in quality soon after purchase whereas my previous set lasted 18 years and was still strong in the frame. And to top off the decline in quality, their service is terrible, slow and unprofessional. No clear communication and updates, no concern for the fact that a customer is left without seating for weeks with no end in sight. Will not be purchasing from grafton everest again nor will I advise one to do so.