Help with my horrible situation

The most pathetic service ever,I have bought a Loungesuite that costs thousands of rands and it is broken...firstly it came to broken and when I complained they so called serviced the loungesuite cause it was tearing and not even a year later...the framework on the 2 seater is broken.I do not have any small children and there is nobody at home...I called the store,went in personally, sent a million emails only to hear they can't help me..I don't think this fare cause I paid almost R30000 for this Loungesuite and I was supposedly suppose to have had a 10 year warranty on the framework...so.what bull**** is this...it's purely a ******* and I really need help from someone because this is daylight *******..I have a so called genuine leather Loungesuite that nobody can sit on..imagine all the lies apparently Grafton everest or some Jd supplier does not want to fix what they sold is broken...not on at all...exhaust of my time and money...I do not expect well recognized names like these to Rob from innocent people...ENOUGH