Terrible Lounge Suite

No Help from Tafelbergfurnishers.......

I would like to request an investigation into my daybed as I have called Zulfa from Tafelberg to complain about the couches frame now for the 4th or 5th time I'm not even sure as it's been fixed a couple of times.

The day bed has been the following problems:

-inner panel of the day bed collapsed -right hand seat collapsed -skew frame at the bottom of the day bed. - there was another issue as well but I cannot recall what it was

and now it's either the 4th or 5th time there is an issue but the whole day bed frame on the left hand side is sinking and it's almost on the ground on the one side.

To add to that when Grafton returned the day bed after apparent repairs the last time the repairers put the clasp on which connects the two parts in the wrong way and they left the other part dangling not *****ed in.

Attached is pictures of what it looked like before and after It went for repairs as you can see there is a leg in the middle of the day bed. This was when it was still fairly new

Now after all the repairs it went for it looks even worse for wear, The leg looks like it's non-existent and infact might not have even been replaced thus damaging my frame once again. This is a ridiculous service.

Also the dangling clasp that was *****ed back in reverse came loose eventually.

I find it shocking that for a so-called Quality product we have been experiencing all these issues mentioned, over a short period of time. We bought a Gomma Gomma couch also from Tafelberg way before we bought this couch and it is still going much stronger that this day bed.

I'm requesting as I have before, that Grafton & Tafelberg either replaces the unit with a new one, or refunds me for the unit, as I feel like it has needed to be fixed one too many times with poor fixing and workmanship. Grafton & Tafelberg refuses to give us proper service yet and promise to fix it every single time yet over and over it comes back worse for wear.

It is honestly pathetic service. I do not want it to be repaired again, as you guys have failed one too many times to repair it correctly.

If I do not get any assistance with this I will take it up with the ombudsman!!!