Disgraceful business ethics

I am most upset. I did not agree for premium membership ffg my trial version and my account was debited for $144. After quering, $30 was returned and even though it shows that my $114 remaining was returned, it hasn't come yet. It was issued on 6th May, its now 26th May. They keep telling me to wait. What madness is this!!!! over R2000 of my hard earned money is unaccounted for!