Constant repairs and bad customer service.

I would not recommend this dealership to anyone looking to buy an upmarket or luxury car, as their customer service is appalling. I bought a Jaguar from this dealership in late December 2025, and within 2 days of driving the car I picked up a strange clunking noise coming from the back of the car. I took the car to a Jaguar specialist near my residence and they suspected that there was a problem with the prop shaft of the car. Granduer advised that they were about to close for the Christmas break and that I can only bring the car back in January once they open, so I stored the car in my garage and I did not driver it again until I took it back on 6 January 2026. Granduer's mechanic test drove the car with me and agreed that there is a problem and the car was then left with Granduer. I received a call back the following day advising me that there indeed is a problem with the prop shaft and that they were going to replace it, however this was going to take anywhere from 3 to 4 weeks as the part needs to be imported from the UK.

I then contact Granduer on 5 Feb to find out what was going on with my car (they had not even called me to advise any progress) and I was told that car had been repaired, however there is now a problem with the reverse camera which had stopped working, but they have sent it for repair and I can collect the car the following day. On 6 Feb I was sent a message that I can collect my car, however the unit for the reverse camera needs to be replaced and there are no replacement units available, but they were trying to source the unit. I collected the car, and then found that the battery light was coming on after the car was turned off, saying "Low Battery", and I advised Granduer of this straight away. I was told this would be looked at when the car was brought back when the camera unit was available. I was advised on 3 March that I can bring the car back so that they can repair the camera unit, and I unformed them that I can only bring the car back on 5 March as this would be the soonest I could get there. I delivered the car on early morning on 5 March and I was advised that it will take the whole day, and I then requested that can they kindly deliver the car back to me, as this is the third time I have had to travel all the way from Boksburg to Rivonia and this is really becoming an inconvenience. I was assured they would do this. I then received a message from Ronen who I have been advised is the dealer principle, and he advised that unfortunately they cannot get a replacement unit for the camera and that the system has to be upgraded, and the cost of the system upgrade will be R 15 000, of which they will only be prepared to pay R 5000, and I would need to pay the balance. If I dont agree, then they will not be able to repair the car. I was extreamly reluctant to have to pay this as I do not beleive that this is my fault, however I wanted to get my car back. I called the audio company that Granduer used to do this upgrade, and after discussing with them that I do not require a forward camera, they reduced their price to R 14 000 and I had to pay R 9000. I was told the car would be finished on the Saturday, as they were having some problems with the unit interfacing with the radio system, and the audio company then advised me on Saturday that there is now a problem with the "header unit" that runs the whole audio, camera and PDC system. I advised Granduer that I am now sick and tired of these constant problems with this car, and it is to me quite obvious that they never checked this car thoroughly before they sold it to me, and that I would now rather just cancel this deal and they refund me what I have paid for the car. Granduer have refused. I am now fighting to get my refund which they are refusing to pay, and have advised me that the car is now ready for either collection or delivery. I advised them that I am refusing to accept the car back until I get my refund, and that if they are refusing, I will hand this matter over to my attorneys and report them to the consumer council and the ombudsman.

Just be aware that once this dealership gets your money, their after sales service goes out of the window. If I had known about previous service complaints that I have now found about this dealership, I would never have done business with them. Extremely disappointing after spending so much money with them. Be very cautious and check everything before you buy from this dealership.