The GrillHouse Rosebank
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Absolute perfection. Food brilliant, wine a good range from affordable to very top end and service to die for.. I am a regular visitor but brought along a colleague who is a former South African and he too was blown away. Job well done.
1 reviews | Active since Jan 2020
Absolute perfection. Food brilliant, wine a good range from affordable to very top end and service to die for.. I am a regular visitor but brought along a colleague who is a former South African and he too was blown away. Job well done.
1 reviews | Active since Jan 2020
This restaurant is one you appreciate for its location and good food. The ambience created by the decor is complimented by the west facing view that provides a wonderful sunset if I recall. The waiters are discretely attentive. The pricing is appropriate to the quality of food that reflects the location. All in all you can expect a memorable evening.
1 reviews | Active since Jan 2020
This restaurant is one you appreciate for its location and good food. The ambience created by the decor is complimented by the west facing view that provides a wonderful sunset if I recall. The waiters are discretely attentive. The pricing is appropriate to the quality of food that reflects the location. All in all you can expect a memorable evening.
1 reviews | Active since Jan 2020
Contrary to a normal grill house, the muscles and snails were by far superior to the main course grill. If you do have anything off the grill, I do suggest a sauce as it can be bland. The waiters are attentive and always there in an instant. Drinks were on the average side, but a good variety. Overall a good atmosphere, but is on the pricey side
1 reviews | Active since Jan 2020
Contrary to a normal grill house, the muscles and snails were by far superior to the main course grill. If you do have anything off the grill, I do suggest a sauce as it can be bland. The waiters are attentive and always there in an instant. Drinks were on the average side, but a good variety. Overall a good atmosphere, but is on the pricey side
1 reviews | Active since Jan 2020
Despite the good food, the thieving nature of Bev and her team, and lack of condoning this type of behaviour by owner Garth left a bad taste in our mouths. We dined at the Grillhouse Rosebank on April 20th. Although the food and the service were good, there was an issue with the point of sales devices and I was charged twice. The waitress handed me the point of sales machine and I inserted my card and typed in my pin but the transaction was allegedly unsuccessful as the POS device apparently didn’t accept Amex. She then handed me a second POS machine but this time the transaction was successful. When I reviewed my Amex statement, I noticed two transactions for the exact South African rand value, at the same restaurant, a few minutes apart. I therefore suspect that the first transaction was actually also successful I raised this with the manager Bev who was rather dismissive of my concerns (I have this in writing) and asked me to raise this with Amex instead of checking with both her banks. I emailed the owner Garth who is yet to respond. Interestingly, another customer called Marlon Roussouw had similar issues with this restaurant and posted a near identical review on google reviews 4 months ago. I wonder how many other patrons have also been cheated in this manner. I’m summary, if you feel like having a steak in Johannesburg you’d rather go to the Local Grill in Parkhurst or the Butcher Shop in Sandton where you won’t get robbed. If you must go to the Grillhouse, make sure you either pay with cash or have high end credit card insurance.
1 reviews | Active since Jan 2020
Despite the good food, the thieving nature of Bev and her team, and lack of condoning this type of behaviour by owner Garth left a bad taste in our mouths. We dined at the Grillhouse Rosebank on April 20th. Although the food and the service were good, there was an issue with the point of sales devices and I was charged twice. The waitress handed me the point of sales machine and I inserted my card and typed in my pin but the transaction was allegedly unsuccessful as the POS device apparently didn’t accept Amex. She then handed me a second POS machine but this time the transaction was successful. When I reviewed my Amex statement, I noticed two transactions for the exact South African rand value, at the same restaurant, a few minutes apart. I therefore suspect that the first transaction was actually also successful I raised this with the manager Bev who was rather dismissive of my concerns (I have this in writing) and asked me to raise this with Amex instead of checking with both her banks. I emailed the owner Garth who is yet to respond. Interestingly, another customer called Marlon Roussouw had similar issues with this restaurant and posted a near identical review on google reviews 4 months ago. I wonder how many other patrons have also been cheated in this manner. I’m summary, if you feel like having a steak in Johannesburg you’d rather go to the Local Grill in Parkhurst or the Butcher Shop in Sandton where you won’t get robbed. If you must go to the Grillhouse, make sure you either pay with cash or have high end credit card insurance.
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