Very Poor Service / Communication

I have paid in advance the amount for 8 days yet for a friend i canceled on day 2 in advance no one booked in yet to a family emergency i asked for a full refund as i have not signed anything i only paid on a quote never recieved an invoice yet according to the owner colleen she paid small refund over yet owing me R5250 i have begged for her to pay over as the only slept over 1 night yet she is refusing to pay the balance very poor service i would not recommend this place to anyone out there