Utterly disgusting and dishonest

I recently entered into an agreement with Griffin Wealth to have all my debt settled, After making payments of 2 installments I had found out that they had not contacted my creditors as I was advised and no arrangements were made, I continuously queried with the consultant and promises were made that they awaiting feedback from head office and payments will be made by the 7th and so forth, none of these materialized, I then requested a refund of my monies paid, as per the agreement I forfeit one installment which I agreed to, I made the initial request to cancel the agreement on the 11/10/2018, I was promised a refund, however to date I have not yet received it, I continuously receive responses that its in the process or they waiting for their bookkeeper etc, I find this utterly disgusting and dishonest,