Bad communication

I got good service at first from Lindiwe Mahlangu , until there was a mix up they received my payment of R6782.79 on the 03rd of Jan twice and they asked for bank statement to clarify which i submitted and i dealt with Schalk Buys who asked for my banking details but nothing was refunded since. I spoke to Jenny Raw who advised this was sent to the relevant ppl, till now no one is responding to my mails.

can Curro intervene .