****** treatment and money ******

I made a booking to Grootgeluk to stay from 30 October to 1 November 2025.The management was quick to respond and also shared directions to the place. On the day I was to check in, I informed that I would be running late due to work constraints, and a personal matter - My grandfather died and I needed to assist some family member with placed to sleep. We encountered rain on the day of check in forcing us to get roadside assistance in the rain. We shared with the property management as well.The property management told us to follow the directions from Google maps, causing us to drive into mud. My phone battery died hence I was unable to reach out. I am traveling with a 5 year old. When we finally reached the venue all phones were off forcing us to sleep outside. I am deeply appalled by the service and lack of understanding from the property. I confirmed I was aware of the penalty fee and all issues but them knowing that I was doing my best to arrive and traveling with a child and they still did not open the property is deeply unfair and insensitive.I slept outside and it is now morning,still no response to calls or text.No checkup if we are safe or not considering we were 500m away.If I was white I am pretty sure I would received some correspondence.