TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
These people are useless, don’t know why insurance uses these clowns to do work. Have been waiting on my vehicle for more than 2 months - still could not fix it correctly and had to be sent back. Also a bunch of ****s - Chantel, Peter and phone operator lady. Do not I repeat do not sent your vehicle here. There will be delays on delays !
1 reviews | Active since Jan 2020
These people are useless, don’t know why insurance uses these clowns to do work. Have been waiting on my vehicle for more than 2 months - still could not fix it correctly and had to be sent back. Also a bunch of ****s - Chantel, Peter and phone operator lady. Do not I repeat do not sent your vehicle here. There will be delays on delays !
1 reviews | Active since Jan 2020
I drive a Ford Ranger 2016 white supercab, where i stay, the gaurd house ceiling board fall on my bakkie rear left bin wall and caused a dent, send my bakkie to Grorap Autobody, had it in for a week for its pannelbeating and spray work, Hendrik (HP) kept me up to date with the progress every day, they did super fantastic work, when it was finished it looked like a brand-new ranger from the show room, the dent has disappeared, re-spray work was in top condition, they polished and cleaned the whole vehicle. Again, to say, Grorap Autobody, you my number one selection, i will recommend all my family and friend to this autobody repairer, they are specialists when it comes to panel beating, feel free to take your car there... i can guarantee you, you won't be disappointed says Lorenzo Fogolin
1 reviews | Active since Jan 2020
I drive a Ford Ranger 2016 white supercab, where i stay, the gaurd house ceiling board fall on my bakkie rear left bin wall and caused a dent, send my bakkie to Grorap Autobody, had it in for a week for its pannelbeating and spray work, Hendrik (HP) kept me up to date with the progress every day, they did super fantastic work, when it was finished it looked like a brand-new ranger from the show room, the dent has disappeared, re-spray work was in top condition, they polished and cleaned the whole vehicle. Again, to say, Grorap Autobody, you my number one selection, i will recommend all my family and friend to this autobody repairer, they are specialists when it comes to panel beating, feel free to take your car there... i can guarantee you, you won't be disappointed says Lorenzo Fogolin
1 reviews | Active since Jan 2020
My vehicle was in an accident in December 2023. The vehicle was taken to Grorap Autobody and returned mid-January 2024. When asked to see the vehicle in the sun the manager insisted that I see it in the shade. I pointed out to him the fender is not correct and indicated that will be fixed when I bring it back. However, after collecting the vehicle we noticed paint issues, over-spary and even mechanical defects on the repair. I sent the vehicle to an Audi specialist and they were disgusted with the repairs and also the loose parts in the engine compartment. The list is big. It's now 3 weeks and I have been battling with Discovery to get Grorap to give their feedback. Don't be fooled by their repairs. It may look good or ok on the outside but they dangerous in terms of repairs. I've seen some of the reviews on Grorap and I have the same issues. You driving a death trap or borken vehicle with Groraps repairs!!! They got paid for parts, why use glue and self tapping *****s?!! They alsos said it passed QA. wonder if their QA needs new glasses or can even read!
1 reviews | Active since Jan 2020
My vehicle was in an accident in December 2023. The vehicle was taken to Grorap Autobody and returned mid-January 2024. When asked to see the vehicle in the sun the manager insisted that I see it in the shade. I pointed out to him the fender is not correct and indicated that will be fixed when I bring it back. However, after collecting the vehicle we noticed paint issues, over-spary and even mechanical defects on the repair. I sent the vehicle to an Audi specialist and they were disgusted with the repairs and also the loose parts in the engine compartment. The list is big. It's now 3 weeks and I have been battling with Discovery to get Grorap to give their feedback. Don't be fooled by their repairs. It may look good or ok on the outside but they dangerous in terms of repairs. I've seen some of the reviews on Grorap and I have the same issues. You driving a death trap or borken vehicle with Groraps repairs!!! They got paid for parts, why use glue and self tapping *****s?!! They alsos said it passed QA. wonder if their QA needs new glasses or can even read!
1 reviews | Active since Jan 2020
I was referred through to Grorap after an accident. They were super efficient and helpful. I would definitely recommend them. They met all timeframes and were friendly when I interacted with them. They went out of their way to make sure I got my car back as quickly as possible. Thank you
1 reviews | Active since Jan 2020
I was referred through to Grorap after an accident. They were super efficient and helpful. I would definitely recommend them. They met all timeframes and were friendly when I interacted with them. They went out of their way to make sure I got my car back as quickly as possible. Thank you
1 reviews | Active since Jan 2020
I want to thank the Grorap team for their excellent customer service and incredible workmanship in repairing my vehicle. Your team constantly kept me up dated on the progress of my vehicle and worked timeous in getting the job done. I could not recommend a better autobody repair shop and will not use anybody else in the future! Thank you again so much.
1 reviews | Active since Jan 2020
I want to thank the Grorap team for their excellent customer service and incredible workmanship in repairing my vehicle. Your team constantly kept me up dated on the progress of my vehicle and worked timeous in getting the job done. I could not recommend a better autobody repair shop and will not use anybody else in the future! Thank you again so much.
1 reviews | Active since Jan 2020
Vehicle went in for repair for bumper bashing on a Chevrolet Utility 15 October. 25 October revised quote was accepted by discovery insurance. I was assured By Peter(manager) its a 10 day fix. Fast forward to 24 January when my vehicle was eventually ready after weeks of missed deadlines, endless excuses and absolutely no sense of urgency. I have called Peter 3 times this month with none of my calls returned. Workmanship on my car is disgusting. Pieces missing, loose items rattling around, *****s falling out of my bumper, control arm boot damaged among other things. My vehicle took nearly 3 months to complete. Failed inspection and had to be resprayed. I will never recommend this panel beater to anyone. I dont know how they are listed with Discovery.
1 reviews | Active since Jan 2020
Vehicle went in for repair for bumper bashing on a Chevrolet Utility 15 October. 25 October revised quote was accepted by discovery insurance. I was assured By Peter(manager) its a 10 day fix. Fast forward to 24 January when my vehicle was eventually ready after weeks of missed deadlines, endless excuses and absolutely no sense of urgency. I have called Peter 3 times this month with none of my calls returned. Workmanship on my car is disgusting. Pieces missing, loose items rattling around, *****s falling out of my bumper, control arm boot damaged among other things. My vehicle took nearly 3 months to complete. Failed inspection and had to be resprayed. I will never recommend this panel beater to anyone. I dont know how they are listed with Discovery.
1 reviews | Active since Jan 2020
Grorap Autobody offers bad customer service and there's no sense of emergency and no customer updates. I took my car white Ford Focus Ecoboost Trend for fixing after I got involved in a car accident in 19th October 2021 and the car was still sitting there until 27 October 2021 and that's when I further steps for owner to fix my car. I'm utterly angry at customer service and I won't refer anyone to the provider at private customer. I even contacted Legalwise Attorneys to intervene in logging a complaint and even went to Douglas Dale Police to get owners to write a Sworn Affidavit with completion date of car repaired. I had no joy from start to finish.
1 reviews | Active since Jan 2020
Grorap Autobody offers bad customer service and there's no sense of emergency and no customer updates. I took my car white Ford Focus Ecoboost Trend for fixing after I got involved in a car accident in 19th October 2021 and the car was still sitting there until 27 October 2021 and that's when I further steps for owner to fix my car. I'm utterly angry at customer service and I won't refer anyone to the provider at private customer. I even contacted Legalwise Attorneys to intervene in logging a complaint and even went to Douglas Dale Police to get owners to write a Sworn Affidavit with completion date of car repaired. I had no joy from start to finish.
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