Hair Clinic International
Claimed Business
Hair Clinic International
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
2.6|5 Reviews
May '25 - Apr '26
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About Hair Clinic International
Hair Clinic International has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Hair Clinic International across 42 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRN
Rivona N
1 reviews | Active since Jan 2020
28 Nov 2025, 17:54
The New Mum!
Becoming a mum has been my greatest blessing this year, and although I had a wonderful pregnancy and birth, I forgot about myself in the process... 2 months postpartum and my hair starts dropping... I think it's normal... 3 months in, I'm starting to see scalp, as a new mum, turning 30, I was horrified looking in the mirror. I had to do something, about to go back to the office, I was going into depression. That's when I decided I needed help. Made my appointment at the Umhlanga branch and met with Bernita. I was very sceptical. I read reviews, as we all do, and I'm over thinking, why would this work on me??? My appointment finally came and Bernita was so real. She didn't sugarcoat it, that's what I needed, everyone in my immediate circle kept telling me nothings looking different, even though I could see it. It made me more depressed, they were just trying not to hurt my feelings. But Bernita broke it down for me whilst assessing me, talking to me and explaining what my options are. I had TE, common amongst new mums but I had to act immediately because it was critical. I started my treatment in July, still apart of me was sceptical, researching the minoxidil, the multivitamins, the laser process. Three months later, my results speaks for itself. I may not have the hair I want yet. But with consistency, positive attitude and a brilliant Hair Clinic team, I look in the mirror with confidence today! Thank you to the Umhlanga Branch♥️
Helpful (0)
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Rivona N
1 reviews | Active since Jan 2020
28 Nov 2025, 17:54
The New Mum!
Becoming a mum has been my greatest blessing this year, and although I had a wonderful pregnancy and birth, I forgot about myself in the process... 2 months postpartum and my hair starts dropping... I think it's normal... 3 months in, I'm starting to see scalp, as a new mum, turning 30, I was horrified looking in the mirror. I had to do something, about to go back to the office, I was going into depression. That's when I decided I needed help. Made my appointment at the Umhlanga branch and met with Bernita. I was very sceptical. I read reviews, as we all do, and I'm over thinking, why would this work on me??? My appointment finally came and Bernita was so real. She didn't sugarcoat it, that's what I needed, everyone in my immediate circle kept telling me nothings looking different, even though I could see it. It made me more depressed, they were just trying not to hurt my feelings. But Bernita broke it down for me whilst assessing me, talking to me and explaining what my options are. I had TE, common amongst new mums but I had to act immediately because it was critical. I started my treatment in July, still apart of me was sceptical, researching the minoxidil, the multivitamins, the laser process. Three months later, my results speaks for itself. I may not have the hair I want yet. But with consistency, positive attitude and a brilliant Hair Clinic team, I look in the mirror with confidence today! Thank you to the Umhlanga Branch♥️
0
Replies (0)NM
Ntombifuthi M
1 reviews | Active since Jan 2020
10 Nov 2025, 05:26
Excellence service🤗
HAIR CLINIC INTERNATIONAL I would like to thank Loren at Hair clinic international in Randburg for the awesome and beautiful service she has provided me. We went through my hair loss journey together, I was diagnosed with alopecia areata and traction. The products she adviced has worked wonderfully, I'm not done yet with my treatment but the results are amazing, soon I'll be comfortable going out of the house without a wig, I'm gaining my confidence back. She has been an absolute star. Please if you have any hair problems please go see her she is awesome and caring, the whole staff there is wonderful, ❤️Thank you so much Loren for an amazing service.
Helpful (0)
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Ntombifuthi M
1 reviews | Active since Jan 2020
10 Nov 2025, 05:26
Excellence service🤗
HAIR CLINIC INTERNATIONAL I would like to thank Loren at Hair clinic international in Randburg for the awesome and beautiful service she has provided me. We went through my hair loss journey together, I was diagnosed with alopecia areata and traction. The products she adviced has worked wonderfully, I'm not done yet with my treatment but the results are amazing, soon I'll be comfortable going out of the house without a wig, I'm gaining my confidence back. She has been an absolute star. Please if you have any hair problems please go see her she is awesome and caring, the whole staff there is wonderful, ❤️Thank you so much Loren for an amazing service.
0
Replies (0)CM
Candice M
1 reviews | Active since Jan 2020
30 Jul 2025, 02:47
Misdiagnosis and negligence
My experience at The Hair Clinic, Century City, Cape Town, started off well, until it completely went pear-shaped. Brace yourself for a long story. I was misdiagnosed, by the scalp specialist who after a few weeks of the onset on my hair journey had allegedly "left" the company. Upon request for compensation in the form of the treatment I had hoped they'd INITIALLY give me after analysing my specific hair loss condition, I was denied. I paid for an inaccurate diagnosis and was shirked/pacified (made to shut-up basically) by the owner as he "gifted" me with free products & laser treatments (mind you - the same products & treatments that I was recommended initially, before the discovery of the misdiagnosis, which in my case only produces mediocre results. They do not target the core issue that I was hoping these professionals would unveil. My progress was ultimately stunted because of negligence on their end. I was sent from one consultant to the next, from both Cape Town & JHB. The whole reason for approaching & paying hard earned money to these companies with a matter so sensitive, is so that they glean information & deduce the deeper answers to questions within the context of the client's specific life setting, that they as the average public cannot as we (the clients) are not trained trichologists or hair experts. That alone caused mental stress & emotional trauma as one can well imagine, in turn resulting in more hair loss. After countless conversations & assurance from their side I decided to move on from this & continue, trying to stay hopeful & positive. Bear in mind though, that if I now decided to embark on the treatment that they were actually supposed to have diagnosed me with from the jump, I WOULD NOW HAVE TO PAY FOR IT ON TOP OF ALREADY PAYING FOR THE TREATMENT OF THE MISDIAGNOSIS. So already thousands wasted. Moving on, I later bought a refurbished laser helmet from them because I couldn't continue my in-house laser sessions at their premises as I had taken a new job abroad. Within a few months (3 to be exact) the battery started giving me issues. The owner had told me that the battery could pack up at any time. Now, I cant see how, that with the knowledge of the device being a refurbished one, the first point of departure was not to at the very least replace the current battery with the new one inside the device or even how a back-up battery was not provided to me here, especially considering the vast distance of my move. I couldn't find a replacement battery locally and had to rely on HCI (the owner) to send me one, which he agreed to. He told me that the battery was complimentary but that shipping was to be split. How? When the battery packing pack less than 5 months in wasn't even my fault. You would expect the financial responsibility to be completely taken care of by the owner in this situation, but it wasn't. Anyway, I agreed (I needed the device to work after all). This exercise turned into quite a financially heavy one and at that I decided to make it worth my while and to include some other products from HCI and 2 clothing items that I may need down the line to make up for the weight deficit, killing two birds with one stone. The battery weighed & cost next to nothing but I was still being charged something between 2-5kgs anyway with UPS, standard international shipping procedures. Customs wouldn't allow the items through because of the 2 clothing items I added and 1 of the products from HCI and the package was later returned to SA at another return shipping cost, which I was also willing to contribute to. I didn't expect the owner to pay for the return shipping on his own, I made this clear in a message sent to him. I then later told him that I wouldn't need all the items I had initially requested as I had changed my mind on them (bear in mind these products were untouched, still sealed) and that a refund on the products would be great. He refused, point blank. Was more frustrated at the entire process of shipping, months of negotiations with customs and the costs HE had incurred. This mind you, could have all been avoided had diligent attention been paid and a simple issue such as a battery being replaced been seen to. But it now seemed that ALL the inconvenience was my fault and that ALL the financial responsibility in this endeavour was mine. It just didn't seem fair after what I had endured up to this point. I am now stuck with an insurmountable amount of products which only serve mediocre results, the root causes of my hair issues still remain. In fact even after more than a year of faithfully committing to my hair regime (minoxidil twice a day, laser 4 times a week (with a faulty helmet), hair growth formula capsules daily and sprays of placenta, my hair is still falling, it is drier than it was when I left Cape Town last year and the support from HCI is still very superficial. You would think that after all that, the owner would show a little more empathy and fairness but that clearly is not the case. I feel like my best interest is definitely not at the heart of Hair Clinic & that business practice still prevails. Needless to say, this is the end of the road with HCI for me. This experience didn't only tarnish my entire image of them, but it also perpetuates the already existing fears I have around hair loss, which were now even more exacerbated by HCI. They have caused more far-reaching damage than they're aware of, on an emotional, mental and financial level.
Helpful (0)
|Replies (0)CM
Candice M
1 reviews | Active since Jan 2020
30 Jul 2025, 02:47
Misdiagnosis and negligence
My experience at The Hair Clinic, Century City, Cape Town, started off well, until it completely went pear-shaped. Brace yourself for a long story. I was misdiagnosed, by the scalp specialist who after a few weeks of the onset on my hair journey had allegedly "left" the company. Upon request for compensation in the form of the treatment I had hoped they'd INITIALLY give me after analysing my specific hair loss condition, I was denied. I paid for an inaccurate diagnosis and was shirked/pacified (made to shut-up basically) by the owner as he "gifted" me with free products & laser treatments (mind you - the same products & treatments that I was recommended initially, before the discovery of the misdiagnosis, which in my case only produces mediocre results. They do not target the core issue that I was hoping these professionals would unveil. My progress was ultimately stunted because of negligence on their end. I was sent from one consultant to the next, from both Cape Town & JHB. The whole reason for approaching & paying hard earned money to these companies with a matter so sensitive, is so that they glean information & deduce the deeper answers to questions within the context of the client's specific life setting, that they as the average public cannot as we (the clients) are not trained trichologists or hair experts. That alone caused mental stress & emotional trauma as one can well imagine, in turn resulting in more hair loss. After countless conversations & assurance from their side I decided to move on from this & continue, trying to stay hopeful & positive. Bear in mind though, that if I now decided to embark on the treatment that they were actually supposed to have diagnosed me with from the jump, I WOULD NOW HAVE TO PAY FOR IT ON TOP OF ALREADY PAYING FOR THE TREATMENT OF THE MISDIAGNOSIS. So already thousands wasted. Moving on, I later bought a refurbished laser helmet from them because I couldn't continue my in-house laser sessions at their premises as I had taken a new job abroad. Within a few months (3 to be exact) the battery started giving me issues. The owner had told me that the battery could pack up at any time. Now, I cant see how, that with the knowledge of the device being a refurbished one, the first point of departure was not to at the very least replace the current battery with the new one inside the device or even how a back-up battery was not provided to me here, especially considering the vast distance of my move. I couldn't find a replacement battery locally and had to rely on HCI (the owner) to send me one, which he agreed to. He told me that the battery was complimentary but that shipping was to be split. How? When the battery packing pack less than 5 months in wasn't even my fault. You would expect the financial responsibility to be completely taken care of by the owner in this situation, but it wasn't. Anyway, I agreed (I needed the device to work after all). This exercise turned into quite a financially heavy one and at that I decided to make it worth my while and to include some other products from HCI and 2 clothing items that I may need down the line to make up for the weight deficit, killing two birds with one stone. The battery weighed & cost next to nothing but I was still being charged something between 2-5kgs anyway with UPS, standard international shipping procedures. Customs wouldn't allow the items through because of the 2 clothing items I added and 1 of the products from HCI and the package was later returned to SA at another return shipping cost, which I was also willing to contribute to. I didn't expect the owner to pay for the return shipping on his own, I made this clear in a message sent to him. I then later told him that I wouldn't need all the items I had initially requested as I had changed my mind on them (bear in mind these products were untouched, still sealed) and that a refund on the products would be great. He refused, point blank. Was more frustrated at the entire process of shipping, months of negotiations with customs and the costs HE had incurred. This mind you, could have all been avoided had diligent attention been paid and a simple issue such as a battery being replaced been seen to. But it now seemed that ALL the inconvenience was my fault and that ALL the financial responsibility in this endeavour was mine. It just didn't seem fair after what I had endured up to this point. I am now stuck with an insurmountable amount of products which only serve mediocre results, the root causes of my hair issues still remain. In fact even after more than a year of faithfully committing to my hair regime (minoxidil twice a day, laser 4 times a week (with a faulty helmet), hair growth formula capsules daily and sprays of placenta, my hair is still falling, it is drier than it was when I left Cape Town last year and the support from HCI is still very superficial. You would think that after all that, the owner would show a little more empathy and fairness but that clearly is not the case. I feel like my best interest is definitely not at the heart of Hair Clinic & that business practice still prevails. Needless to say, this is the end of the road with HCI for me. This experience didn't only tarnish my entire image of them, but it also perpetuates the already existing fears I have around hair loss, which were now even more exacerbated by HCI. They have caused more far-reaching damage than they're aware of, on an emotional, mental and financial level.
0
Replies (0)SS
Siya S
1 reviews | Active since Jan 2020
19 May 2025, 13:06
Hair Clinic International refusing to Cancel Contract
After several attempts and requests for my contract to be cancelled. After a horrific reaction to Minoxidil, I am now being offered Trichosol by Hair Clinic International. I am now expected to pull up my big panties and take another risk with their product. Firstly, HCI did not inform me of the risks associated with their products Minoxidil, I was never asked if I have any Medical conditions, I was not asked to consult with my Medical Doctor. Nothing risk associated was ever discussed or communicated to me. The ONLY risk I was told about was massive Hair Growth Until I called Loren to tell of my symptoms was I then instructed to STOP Minoxidil. Secondly, their products DO NOT have Patient Information Leaflet (PIL). The little leaflet that provides essential information to patients about how to use the medication safely and effectively, dosage, SIDE EFFECTS, and contraindications and who should and should not use the product MISSING. The General Regulations made in terms of the Medicines and Related Substances Act, 1965 (Act 101 of 1965), require a Patient Informational Leaflet (PIL) to accompany each medicine (regulation 12). Also be informed that The Consumer Protection Act prohibits suppliers from forcing consumers to accept unwanted goods or services, yet HCI is forcing me to take Trichosol despite my fears, my mistrust, no confidence and, concerns about my Health. Under the South African Consumer Protection Act (CPA), consumers have the right to request a refund, particularly when goods are UNSAFE, defective, or UNSUITABLE for a particular purpose. Generally, a consumer can return goods and receive a refund within six months if they are UNSAFE or defective, or if they were not examined before delivery and do not meet expectations. The supplier is obligated to provide the chosen remedy, whether it's a refund, repair, or replacement, at their expense. The consumer, not the supplier, has the right to decide which remedy they prefer. A supplier cannot force a consumer to substitute a product against their will. The Consumer Protection Act (CPA) protects consumers from being coerced into substitutions or other unfair practices. Consumers have the right to choose what goods they want, and a supplier cannot manipulate them into accepting a different product. If you had a reaction from a product like I did you can also Lodge a Claim with NCC, Liability for Harm: The CPA states that producers, importers, distributors, or retailers are liable for any harm caused by their products due to supplying UNSAFE products or having Inadequate instructions or WARNINGS about hazards. I will keep you posted of progress
Helpful (0)
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Siya S
1 reviews | Active since Jan 2020
19 May 2025, 13:06
Hair Clinic International refusing to Cancel Contract
After several attempts and requests for my contract to be cancelled. After a horrific reaction to Minoxidil, I am now being offered Trichosol by Hair Clinic International. I am now expected to pull up my big panties and take another risk with their product. Firstly, HCI did not inform me of the risks associated with their products Minoxidil, I was never asked if I have any Medical conditions, I was not asked to consult with my Medical Doctor. Nothing risk associated was ever discussed or communicated to me. The ONLY risk I was told about was massive Hair Growth Until I called Loren to tell of my symptoms was I then instructed to STOP Minoxidil. Secondly, their products DO NOT have Patient Information Leaflet (PIL). The little leaflet that provides essential information to patients about how to use the medication safely and effectively, dosage, SIDE EFFECTS, and contraindications and who should and should not use the product MISSING. The General Regulations made in terms of the Medicines and Related Substances Act, 1965 (Act 101 of 1965), require a Patient Informational Leaflet (PIL) to accompany each medicine (regulation 12). Also be informed that The Consumer Protection Act prohibits suppliers from forcing consumers to accept unwanted goods or services, yet HCI is forcing me to take Trichosol despite my fears, my mistrust, no confidence and, concerns about my Health. Under the South African Consumer Protection Act (CPA), consumers have the right to request a refund, particularly when goods are UNSAFE, defective, or UNSUITABLE for a particular purpose. Generally, a consumer can return goods and receive a refund within six months if they are UNSAFE or defective, or if they were not examined before delivery and do not meet expectations. The supplier is obligated to provide the chosen remedy, whether it's a refund, repair, or replacement, at their expense. The consumer, not the supplier, has the right to decide which remedy they prefer. A supplier cannot force a consumer to substitute a product against their will. The Consumer Protection Act (CPA) protects consumers from being coerced into substitutions or other unfair practices. Consumers have the right to choose what goods they want, and a supplier cannot manipulate them into accepting a different product. If you had a reaction from a product like I did you can also Lodge a Claim with NCC, Liability for Harm: The CPA states that producers, importers, distributors, or retailers are liable for any harm caused by their products due to supplying UNSAFE products or having Inadequate instructions or WARNINGS about hazards. I will keep you posted of progress
0
Replies (0)SS
Siya S
1 reviews | Active since Jan 2020
16 May 2025, 10:38
Bad Reaction to MINOXIDIL
I went to consult on a Friday 2nd May, and everything went well. The following day my face was swollen, eye red and I had a fast heart beat which I couldn't understand. I immediately sent Loren a message thinking it was the laser and she advised me to stop using the spray Minoxidil. I was bed ridden, dizziness and short breath. I received a message from Loren, asking to wait until Monday to see how I recover, Monday came and my eyes were still swollen and I had to cancel my meetings because I looked like Charlie's bride. I then asked her to cancel the contract because clearly the product was not agreeing with me and worst I cant afford to not be available for work because I'm in Financial Advise. Loren then asked me to consult with my Doctor to see if I can maybe change to PRP treatment, this was confusing to me by the way because I declined PRP treatment initially because I cant handle needles. Anyway she insisted that I consult with my Doctor to see if I was a good candidate for PRP, well my Doctor said one of the risks is nerve damage and headaches etc. and she would rather I didn't embark on anything for now also because of other issues. I'm 49 years and in pre menopause with bad migraines the last thing I need is more medical complications. I again asked her to cancel the contract. She then informed me she will speak to management and that was on the 4th May and still nothing from them. I wish I was told of the side effects of the product Minoxidil. I wish they told me of how severe the side effects maybe and not assume everyone is the same. I just wan the contract cancelled and refunded.
Helpful (0)
|Replies (0)SS
Siya S
1 reviews | Active since Jan 2020
16 May 2025, 10:38
Bad Reaction to MINOXIDIL
I went to consult on a Friday 2nd May, and everything went well. The following day my face was swollen, eye red and I had a fast heart beat which I couldn't understand. I immediately sent Loren a message thinking it was the laser and she advised me to stop using the spray Minoxidil. I was bed ridden, dizziness and short breath. I received a message from Loren, asking to wait until Monday to see how I recover, Monday came and my eyes were still swollen and I had to cancel my meetings because I looked like Charlie's bride. I then asked her to cancel the contract because clearly the product was not agreeing with me and worst I cant afford to not be available for work because I'm in Financial Advise. Loren then asked me to consult with my Doctor to see if I can maybe change to PRP treatment, this was confusing to me by the way because I declined PRP treatment initially because I cant handle needles. Anyway she insisted that I consult with my Doctor to see if I was a good candidate for PRP, well my Doctor said one of the risks is nerve damage and headaches etc. and she would rather I didn't embark on anything for now also because of other issues. I'm 49 years and in pre menopause with bad migraines the last thing I need is more medical complications. I again asked her to cancel the contract. She then informed me she will speak to management and that was on the 4th May and still nothing from them. I wish I was told of the side effects of the product Minoxidil. I wish they told me of how severe the side effects maybe and not assume everyone is the same. I just wan the contract cancelled and refunded.
0
Replies (0)L
Likhona
1 reviews | Active since Jan 2020
29 Jan 2025, 19:30
Doctor Cecile Baard 2025-01-29
I was only disappointed by the doctor who did my procedure when asked for one day of rest from work and she totally dismissed disrespectfully so. We take injections differently as people I am still not comfortable about going to work I need to heal. The rest of the stuff is so nice, I doubt I’ll recommend anyone because of this experience.
Helpful (0)
|Replies (0)L
Likhona
1 reviews | Active since Jan 2020
29 Jan 2025, 19:30
Doctor Cecile Baard 2025-01-29
I was only disappointed by the doctor who did my procedure when asked for one day of rest from work and she totally dismissed disrespectfully so. We take injections differently as people I am still not comfortable about going to work I need to heal. The rest of the stuff is so nice, I doubt I’ll recommend anyone because of this experience.
0
Replies (0)IK
Imrana K
1 reviews | Active since Jan 2020
16 Oct 2024, 18:46
Improper and misleading hair clinic
I can't speak for anyone else but my personal experience at this clinic was absolutely horrible. I suffer from Pcos and because of that suffer from hormonal hairloss and made it very clear in my initial consultation, the lady at the time said that we can definitely regrow my hair again. So I paid 9k for laser for 6 months and hair products to help my scalp in growing new hair with a follow up consult after 3 months to check progress. Unfortunately the scalpt derm resigned around that time. The lady who took over said that she could not do a consult because blood tests were supposed to be done at my initial consult due to my pcos. A week later and she still wasn't able to tell me exactly what blood tests they required, a week later she does do my 3 month follow up and after checking my hair she told me that i do have hair growth but it needs to be sustained and advised Mesotherapy which cost me 8k and after two weeks she hands me a form for Lancet saying that medical aid covers the tests. They do not. I paid R2400 for the tests. The Dr who conducts the meso asked the lady why she did not prescribe Prp and she told him in my presence that i had andro alopecia and that i had massive hair growth in 3 months, this is off course untrue as i have been consistent in hair loss. she also advised me that my blood work was normal and that she confirmed it with the head of scalp dermatology in Jhb. Some thing did not feel right so after i decided to take it up with head office. What a waste. The lady listened to my husband's concerns and said she will investigate and call back but cut to a month later and no response. We called Jhb offices again and I spoke to the lady there myself and explained the above and that she did not get back to us. So she asked me to send her pics of my hair on WhatsApp, i did. She responds via email... I have a diffuse hair loss, my ferratin levels are below 70 which means that is the only time i can do prp which then Means that is the only time i can regrow hair. Added to this my vit D level is 27 and needs to be between 60-80. The meso will help to add nutrients to the hair i already have and laser helps promote regrowth but according to my understanding and off course a second opinion (as i was clearly not getting any proper information at HCI) new hair growth hasn't been possible until i can get my bloods at those levels. Why? Why on earth was this not an issue of escalation at their company. There was no formal apology, no regret from staff, no proper information communicated and very uninformed decisions. Even if there is something I am not understanding, even if i could be wrong, why hasn't anyone even tried to make it right? Why did i have to phone in so many times to even get a response from Jhb when it was supposed to all be done in Cpt, at the initial or 3 month consult? instead i was told my bloods are normal, everything is fine but nothing is fine. The company advertises hormone therapy amongst many other treatments but am i to assume that it is just advertising? I do understand it is also a sales based company. i write this as a woman who started this journey at HCI with so much hope and faith in them but i have left in utter shock, disappointment, hurt and alot of wasted money. I will no longer be going in for laser as well.
Helpful (0)
|Replies (0)IK
Imrana K
1 reviews | Active since Jan 2020
16 Oct 2024, 18:46
Improper and misleading hair clinic
I can't speak for anyone else but my personal experience at this clinic was absolutely horrible. I suffer from Pcos and because of that suffer from hormonal hairloss and made it very clear in my initial consultation, the lady at the time said that we can definitely regrow my hair again. So I paid 9k for laser for 6 months and hair products to help my scalp in growing new hair with a follow up consult after 3 months to check progress. Unfortunately the scalpt derm resigned around that time. The lady who took over said that she could not do a consult because blood tests were supposed to be done at my initial consult due to my pcos. A week later and she still wasn't able to tell me exactly what blood tests they required, a week later she does do my 3 month follow up and after checking my hair she told me that i do have hair growth but it needs to be sustained and advised Mesotherapy which cost me 8k and after two weeks she hands me a form for Lancet saying that medical aid covers the tests. They do not. I paid R2400 for the tests. The Dr who conducts the meso asked the lady why she did not prescribe Prp and she told him in my presence that i had andro alopecia and that i had massive hair growth in 3 months, this is off course untrue as i have been consistent in hair loss. she also advised me that my blood work was normal and that she confirmed it with the head of scalp dermatology in Jhb. Some thing did not feel right so after i decided to take it up with head office. What a waste. The lady listened to my husband's concerns and said she will investigate and call back but cut to a month later and no response. We called Jhb offices again and I spoke to the lady there myself and explained the above and that she did not get back to us. So she asked me to send her pics of my hair on WhatsApp, i did. She responds via email... I have a diffuse hair loss, my ferratin levels are below 70 which means that is the only time i can do prp which then Means that is the only time i can regrow hair. Added to this my vit D level is 27 and needs to be between 60-80. The meso will help to add nutrients to the hair i already have and laser helps promote regrowth but according to my understanding and off course a second opinion (as i was clearly not getting any proper information at HCI) new hair growth hasn't been possible until i can get my bloods at those levels. Why? Why on earth was this not an issue of escalation at their company. There was no formal apology, no regret from staff, no proper information communicated and very uninformed decisions. Even if there is something I am not understanding, even if i could be wrong, why hasn't anyone even tried to make it right? Why did i have to phone in so many times to even get a response from Jhb when it was supposed to all be done in Cpt, at the initial or 3 month consult? instead i was told my bloods are normal, everything is fine but nothing is fine. The company advertises hormone therapy amongst many other treatments but am i to assume that it is just advertising? I do understand it is also a sales based company. i write this as a woman who started this journey at HCI with so much hope and faith in them but i have left in utter shock, disappointment, hurt and alot of wasted money. I will no longer be going in for laser as well.
0
Replies (0)LL
Linda L
1 reviews | Active since Jan 2020
1 Mar 2024, 15:01
Misleading Sales Tactics and Lack of Accountability: My Hair International Experience"
I visited Hair International seeking help with my hair issue. The attendant assured me there was no problem with my scalp, attributing my hair loss to platting. Despite my concerns, I was pressured into paying R9000 for treatment, which included minoxidil and regrowth products. However, my condition worsened, and subsequent assessments revealed a scalp infection. I was devastated. They initially discouraged me from seeking medical tests before payment. Despite my daily complaints of pain during treatments, my concerns were ignored. Feeling unheard, I stopped going. Now, they refuse to refund me, citing my scalp infection as justification. It's heartbreaking that they misled me initially. This is my pain and life, not just a sales opportunity. I earnestly seek a refund, hoping my experience prevents others from suffering the same fate at the hands of profit-driven businesses.
Helpful (0)
|Replies (0)LL
Linda L
1 reviews | Active since Jan 2020
1 Mar 2024, 15:01
Misleading Sales Tactics and Lack of Accountability: My Hair International Experience"
I visited Hair International seeking help with my hair issue. The attendant assured me there was no problem with my scalp, attributing my hair loss to platting. Despite my concerns, I was pressured into paying R9000 for treatment, which included minoxidil and regrowth products. However, my condition worsened, and subsequent assessments revealed a scalp infection. I was devastated. They initially discouraged me from seeking medical tests before payment. Despite my daily complaints of pain during treatments, my concerns were ignored. Feeling unheard, I stopped going. Now, they refuse to refund me, citing my scalp infection as justification. It's heartbreaking that they misled me initially. This is my pain and life, not just a sales opportunity. I earnestly seek a refund, hoping my experience prevents others from suffering the same fate at the hands of profit-driven businesses.
0
Replies (0)