HF
Hair Freedom
Unclaimed Business
HF
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hair Freedom
Hair Freedom has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Hair Freedom across 15 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTR
Tershia R
1 reviews | Active since Jan 2020
4 Sept 2025, 13:21
Disgusting attitude
So on Sunday 30/08/25, I was shopping in kenilworth center and really wanted to cut and set my hair so I passed a salon named hair freedom, I enquired about a booking for that day, there was one hairdresser and one receptionist. The receptionist was stressed by the seems of it, he proceeded to let me know thay they have availability at 3:30, I booked it and he wrote it down, he then proceeded to tell the hairdresser about the appointment( not so far away from where I was standing). She was so aggressive and angry and proceeded to let him know in a rude and abrupt manner that she has a Brazilian to do and was upset about the appointment booked. He returned to the desk and I instantly cancelled my appointment, I'd never want anyone with that type of energy to touch my hair, and I will never recommend anyone to you for sure. Customer service is so important, don't bring your moods and problems to your workplace especially if you dealing with clients who is trusting you to give them a good experience. I let the receptionist know and he didn't apologize, he looked and left me walking away with such a negative outlook on your company.
Helpful (0)
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Tershia R
1 reviews | Active since Jan 2020
4 Sept 2025, 13:21
Disgusting attitude
So on Sunday 30/08/25, I was shopping in kenilworth center and really wanted to cut and set my hair so I passed a salon named hair freedom, I enquired about a booking for that day, there was one hairdresser and one receptionist. The receptionist was stressed by the seems of it, he proceeded to let me know thay they have availability at 3:30, I booked it and he wrote it down, he then proceeded to tell the hairdresser about the appointment( not so far away from where I was standing). She was so aggressive and angry and proceeded to let him know in a rude and abrupt manner that she has a Brazilian to do and was upset about the appointment booked. He returned to the desk and I instantly cancelled my appointment, I'd never want anyone with that type of energy to touch my hair, and I will never recommend anyone to you for sure. Customer service is so important, don't bring your moods and problems to your workplace especially if you dealing with clients who is trusting you to give them a good experience. I let the receptionist know and he didn't apologize, he looked and left me walking away with such a negative outlook on your company.
0
Replies (0)mK
megan K
1 reviews | Active since Jan 2020
17 Aug 2025, 17:29
Disgusting service and no client service skills
What a absolute disgrace from your staff that think they are above everybody with bad attitudes and disrespect towards paying clients the manager aint better either ? HAIR FREEDOM KENILWORTH has many people talking bad about them no customer service skills what so ever ,they choose who they want to be nice to and that aint how a business is suppose to be runned especialy in a well known CENTRE OF KENILWORTH First time ive been there sheeww the attitudes of staff members unbelievable i will rather fo pay more money at a proffesional salon then go back to Hair freedom kenilworth, To the owner train your staff to treat there clients with respect and not bad attitudes like they have eaten a rotten apple what a shame..i will not go in to details as it will be a whole essay as to what happend but very dissapointed and i would not recommend use to anybody for a matter of fact
Helpful (0)
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megan K
1 reviews | Active since Jan 2020
17 Aug 2025, 17:29
Disgusting service and no client service skills
What a absolute disgrace from your staff that think they are above everybody with bad attitudes and disrespect towards paying clients the manager aint better either ? HAIR FREEDOM KENILWORTH has many people talking bad about them no customer service skills what so ever ,they choose who they want to be nice to and that aint how a business is suppose to be runned especialy in a well known CENTRE OF KENILWORTH First time ive been there sheeww the attitudes of staff members unbelievable i will rather fo pay more money at a proffesional salon then go back to Hair freedom kenilworth, To the owner train your staff to treat there clients with respect and not bad attitudes like they have eaten a rotten apple what a shame..i will not go in to details as it will be a whole essay as to what happend but very dissapointed and i would not recommend use to anybody for a matter of fact
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Replies (0)mK
megan K
1 reviews | Active since Jan 2020
17 Aug 2025, 17:07
Disgusting service No client skills
What a absolute disgrace from your staff that think they are above everybody with bad attitudes and disrespect towards paying clients the manager aint better either ? HAIR FREEDOM KENILWORTH has many people talking bad about them no customer service skills what so ever ,they cjoose who theybwant to be nice to and that aint how a business is suppose to be runned especialy in a well known CENTRE OF KENILWORTH First time ive been there sheeww the attitudes of staff members unbelievable i will rather fo pay more many at a proffesional salon then go back to Hair freedom kenilworth, To the owner train your staff to treat there clients with respect and not bad attitudes like they have eaten a rotten apple what a shame..i will not go in to details as it will be a whole essay as to what happend but very dissapointed and i would not recommend use to anybody for a matter of fact .
Helpful (0)
|Replies (0)mK
megan K
1 reviews | Active since Jan 2020
17 Aug 2025, 17:07
Disgusting service No client skills
What a absolute disgrace from your staff that think they are above everybody with bad attitudes and disrespect towards paying clients the manager aint better either ? HAIR FREEDOM KENILWORTH has many people talking bad about them no customer service skills what so ever ,they cjoose who theybwant to be nice to and that aint how a business is suppose to be runned especialy in a well known CENTRE OF KENILWORTH First time ive been there sheeww the attitudes of staff members unbelievable i will rather fo pay more many at a proffesional salon then go back to Hair freedom kenilworth, To the owner train your staff to treat there clients with respect and not bad attitudes like they have eaten a rotten apple what a shame..i will not go in to details as it will be a whole essay as to what happend but very dissapointed and i would not recommend use to anybody for a matter of fact .
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Replies (0)NS
Nicolette S
1 reviews | Active since Jan 2020
24 May 2024, 03:52
Poor service and unprofessional Kenilworth branch
Poor customer service and very Unprofessional service .I went for a wash and blow dry but my hair looked better when I walked in then what it looked like when I left.Will defenitly not recommend this branch in Kenilworth .
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Nicolette S
1 reviews | Active since Jan 2020
24 May 2024, 03:52
Poor service and unprofessional Kenilworth branch
Poor customer service and very Unprofessional service .I went for a wash and blow dry but my hair looked better when I walked in then what it looked like when I left.Will defenitly not recommend this branch in Kenilworth .
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Replies (0)SS
Shehaam S
1 reviews | Active since Jan 2020
27 Jan 2024, 20:51
Complaint
At 4:30 I booked an apointment and was told the time available would be at 5 I then did a bit of shopping, when I got there at 5 a staff meeting was held and I was told I need to wait, I adhered to the appointment time only to be told to wait and I am the customer, I decided to go to sorbet which helped me immediately and gave the best service as this was my daughter's first haircut, the service is dissapointing and will not be going there, I would have been using this service regularly, you lost a customer and I would not recommend this place to anyone
Helpful (0)
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Shehaam S
1 reviews | Active since Jan 2020
27 Jan 2024, 20:51
Complaint
At 4:30 I booked an apointment and was told the time available would be at 5 I then did a bit of shopping, when I got there at 5 a staff meeting was held and I was told I need to wait, I adhered to the appointment time only to be told to wait and I am the customer, I decided to go to sorbet which helped me immediately and gave the best service as this was my daughter's first haircut, the service is dissapointing and will not be going there, I would have been using this service regularly, you lost a customer and I would not recommend this place to anyone
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Replies (0)NA
Nafeesah A
1 reviews | Active since Jan 2020
30 Dec 2023, 10:28
HORRIBLE SERVICE
Hair Freedom branch in Kenilworth Centre, Cape Town has really shocked me. Stylists are rude and unprofessional as well as unskilled. The salon was very dirty upon my arrival, desperately needed a sweep, mirrors were dusty and countertops was so cluttered. Furthermore, the results of the treatment done did not deliver what was requested for in the consultation with the hair stylist, Kauthar. She had a terrible attitude. I do not recommend this salon to anyone seeking professional service and a good haircut.
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Nafeesah A
1 reviews | Active since Jan 2020
30 Dec 2023, 10:28
HORRIBLE SERVICE
Hair Freedom branch in Kenilworth Centre, Cape Town has really shocked me. Stylists are rude and unprofessional as well as unskilled. The salon was very dirty upon my arrival, desperately needed a sweep, mirrors were dusty and countertops was so cluttered. Furthermore, the results of the treatment done did not deliver what was requested for in the consultation with the hair stylist, Kauthar. She had a terrible attitude. I do not recommend this salon to anyone seeking professional service and a good haircut.
0
Replies (0)GP
Gemma P
1 reviews | Active since Jan 2020
9 Nov 2023, 09:27
The boss from hell Lewis Thomas owner of hair freedom and partners hair
Had the most awful experience as I met the owner of hair freedom and partners Lewis Thomas. He called me like a dog to find out my surname. Then proceeded to tell his receptionist the if I don't feel comfortable I must go because hair freedom doesn't need me as much as I need them. He would then start sweeping and treating the clients that he must reduce their pay since he is doing it, after the stylist had just cut the clients hair. What a pathetic example of a boss.
Helpful (0)
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Gemma P
1 reviews | Active since Jan 2020
9 Nov 2023, 09:27
The boss from hell Lewis Thomas owner of hair freedom and partners hair
Had the most awful experience as I met the owner of hair freedom and partners Lewis Thomas. He called me like a dog to find out my surname. Then proceeded to tell his receptionist the if I don't feel comfortable I must go because hair freedom doesn't need me as much as I need them. He would then start sweeping and treating the clients that he must reduce their pay since he is doing it, after the stylist had just cut the clients hair. What a pathetic example of a boss.
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Replies (0)AB
A B
1 reviews | Active since Jan 2020
29 Apr 2023, 05:43
BETRAYAL
ATTENTION ALL FUTURE CLIENTS: I am so heart broken and feel so betrayed, I cried all night and when I woke up I couldn't even look at the state of my hair after Anna at Hair Freedom powered by Partners cut my hair, I'm so traumatized. I made a booking for Friday 28 April for a wash and restyle, when I got there they had me only on wash but Anna was kind enough to assist me even tho it clashed with another client, the service was great. She cut my hair into layers with bangs she also put in rollers to create a curl before she showed me why the cut look like. I think she curled the ends so I wouldn't see how bad the actual cut was. My Hair is dead straight so if you cut it incorrectly you will see the mistakes. And I saw all the mistakes and the fact that my hair looks nothing like the image I showed her. My hair looks hacked off, I had long hair now I have uneven ends that I now have to but a blunt Bob to salvage what I have left. This just broke my heart because it was a great service but a horrible cut. I pray future clients read this and are warned. It makes me fear for customers going to Partners Hair design as well because they own Hair Freedom. I feel that I can't trust anyone to cut my hair now or go near i. To Anna you have betrayed my trust and you pretended to know what you were doing and **** if you couldn't cut my hair correctly you should have told me I would have understood I was patient and was willing to leave after they messed up my schedule cause I didn't want to inconvenience you, you took advantage of my trust and took 2 years of hair growth with you. I pray that you never do this to another soul. I'm not angry anymore I'm just so hurt and can't believe a person I trusted and payed R750 did this to me with so much charisma and confidence. I'm disappointed in this business
Helpful (0)
|Replies (0)AB
A B
1 reviews | Active since Jan 2020
29 Apr 2023, 05:43
BETRAYAL
ATTENTION ALL FUTURE CLIENTS: I am so heart broken and feel so betrayed, I cried all night and when I woke up I couldn't even look at the state of my hair after Anna at Hair Freedom powered by Partners cut my hair, I'm so traumatized. I made a booking for Friday 28 April for a wash and restyle, when I got there they had me only on wash but Anna was kind enough to assist me even tho it clashed with another client, the service was great. She cut my hair into layers with bangs she also put in rollers to create a curl before she showed me why the cut look like. I think she curled the ends so I wouldn't see how bad the actual cut was. My Hair is dead straight so if you cut it incorrectly you will see the mistakes. And I saw all the mistakes and the fact that my hair looks nothing like the image I showed her. My hair looks hacked off, I had long hair now I have uneven ends that I now have to but a blunt Bob to salvage what I have left. This just broke my heart because it was a great service but a horrible cut. I pray future clients read this and are warned. It makes me fear for customers going to Partners Hair design as well because they own Hair Freedom. I feel that I can't trust anyone to cut my hair now or go near i. To Anna you have betrayed my trust and you pretended to know what you were doing and **** if you couldn't cut my hair correctly you should have told me I would have understood I was patient and was willing to leave after they messed up my schedule cause I didn't want to inconvenience you, you took advantage of my trust and took 2 years of hair growth with you. I pray that you never do this to another soul. I'm not angry anymore I'm just so hurt and can't believe a person I trusted and payed R750 did this to me with so much charisma and confidence. I'm disappointed in this business
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