HF
Halfway Ford Kuilsriver
Unclaimed Business
HF
Halfway Ford Kuilsriver
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-67
Recommended: Unlikely
Review Distribution
1|6 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Halfway Ford Kuilsriver
Halfway Ford Kuilsriver has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Halfway Ford Kuilsriver across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Amy S
1 reviews | Active since Jan 2020
14 Oct 2025, 06:50
Extremely Poor Service and Questionable Business Practices
I am writing to express my extreme dissatisfaction and concern regarding the service and repair issues I experienced at Halfway Ford Kuils River. After bringing my Ford Ecosport in for a routine service on October 2, 2025, the car broke down just a week and a half later due to a fuel pump failure. The service was a disaster from start to finish. The dealership allowed us to leave with a car that wasn't roadworthy, despite knowing it had issues. The service manager Clinton and service representative, Mishka, provided contradictory information, and the pricing was exorbitant and inconsistent, with quotes ranging from R8700 (telephonically) to R8000 when I had arrived there, and within the same breath it became R6000, without any explanation. After that Clinton had then said they are further trying to create a better offer. Which added to my suspicion as I had asked him for a proper cost breakdown, the service manager could not provide a proper answer, this again connects to how they had altered the pricing more than three times, and were willing to alter it a fourth time. Service pricing should not be of a negotiation, especially coming from a registered dealership. Therefore these various prices were deeply concerning. What further concerned me about the pricing, was that a registered mechanic who services my father's company vehicles estimated the cost of a fuel pump to be around R1500. And had also added that the car's mileage is too low for the fuel pump to fail. Which we had explained, however Clinton could not properly explain how their total had gotten accumulated to R8700. We then proceeded to ask the service manager why this issue wasn't picked up during the service that it was brought in for, he then stated that the dealership doesn't have the necessary machinery to detect electronic issues like the fuel pump problem. However, when he started the car, he immediately identified the issue within 2 seconds. This seemingly contradictory, as he was able to diagnose the problem quickly, yet earlier claimed that it couldn't be detected during a service. The fact that our car was driving perfectly fine for seven months and then broke down two weeks after being serviced at Halfway Ford Kuils River is also suspicious. We're even more disturbed by the fact that there was no communication from your team regarding the issue, and you allowed us to leave with a vehicle that was not in a safe or roadworthy condition. According to your team, the car drove fine for 5km, but when the mechanics started the car to reverse out of the garage, it switched off. However, they had still handed the car over to us, fully aware that the car was not roadworthy. This raises serious concerns about the safety protocols and quality control measures in place at your dealership. The lack of communication from the dealership was appalling. After leaving the workshop, there was complete radio silence for 8 hours, and attempts to contact the service manager and Mishka were unsuccessful. When Mishka finally answered, she quoted an outrageous price for the repair, stating that our warranty had expired. However, this was later contradicted by the service manager, Clinton, who claimed that the warranty didn't cover the part that needed replacement. The service manager's inability to provide clear answers and the significant discrepancy in pricing have eroded my trust in the dealership. A registered mechanic estimated the cost of a fuel pump to be around R1500, which raises serious doubts about the dealership's honesty. The negative reviews on Hello Peter, all highlighting Mishka and Clinton's names, suggest a pattern of concerning behavior. It's alarming that despite these reviews, no meaningful action has been taken to address the issues. I urge Halfway Ford Kuils River to take immediate action to address these concerns and provide fair treatment, transparency, and accountability to its customers.
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Amy S
1 reviews | Active since Jan 2020
14 Oct 2025, 06:50
Extremely Poor Service and Questionable Business Practices
I am writing to express my extreme dissatisfaction and concern regarding the service and repair issues I experienced at Halfway Ford Kuils River. After bringing my Ford Ecosport in for a routine service on October 2, 2025, the car broke down just a week and a half later due to a fuel pump failure. The service was a disaster from start to finish. The dealership allowed us to leave with a car that wasn't roadworthy, despite knowing it had issues. The service manager Clinton and service representative, Mishka, provided contradictory information, and the pricing was exorbitant and inconsistent, with quotes ranging from R8700 (telephonically) to R8000 when I had arrived there, and within the same breath it became R6000, without any explanation. After that Clinton had then said they are further trying to create a better offer. Which added to my suspicion as I had asked him for a proper cost breakdown, the service manager could not provide a proper answer, this again connects to how they had altered the pricing more than three times, and were willing to alter it a fourth time. Service pricing should not be of a negotiation, especially coming from a registered dealership. Therefore these various prices were deeply concerning. What further concerned me about the pricing, was that a registered mechanic who services my father's company vehicles estimated the cost of a fuel pump to be around R1500. And had also added that the car's mileage is too low for the fuel pump to fail. Which we had explained, however Clinton could not properly explain how their total had gotten accumulated to R8700. We then proceeded to ask the service manager why this issue wasn't picked up during the service that it was brought in for, he then stated that the dealership doesn't have the necessary machinery to detect electronic issues like the fuel pump problem. However, when he started the car, he immediately identified the issue within 2 seconds. This seemingly contradictory, as he was able to diagnose the problem quickly, yet earlier claimed that it couldn't be detected during a service. The fact that our car was driving perfectly fine for seven months and then broke down two weeks after being serviced at Halfway Ford Kuils River is also suspicious. We're even more disturbed by the fact that there was no communication from your team regarding the issue, and you allowed us to leave with a vehicle that was not in a safe or roadworthy condition. According to your team, the car drove fine for 5km, but when the mechanics started the car to reverse out of the garage, it switched off. However, they had still handed the car over to us, fully aware that the car was not roadworthy. This raises serious concerns about the safety protocols and quality control measures in place at your dealership. The lack of communication from the dealership was appalling. After leaving the workshop, there was complete radio silence for 8 hours, and attempts to contact the service manager and Mishka were unsuccessful. When Mishka finally answered, she quoted an outrageous price for the repair, stating that our warranty had expired. However, this was later contradicted by the service manager, Clinton, who claimed that the warranty didn't cover the part that needed replacement. The service manager's inability to provide clear answers and the significant discrepancy in pricing have eroded my trust in the dealership. A registered mechanic estimated the cost of a fuel pump to be around R1500, which raises serious doubts about the dealership's honesty. The negative reviews on Hello Peter, all highlighting Mishka and Clinton's names, suggest a pattern of concerning behavior. It's alarming that despite these reviews, no meaningful action has been taken to address the issues. I urge Halfway Ford Kuils River to take immediate action to address these concerns and provide fair treatment, transparency, and accountability to its customers.
0
Replies (0)KM
Khetha M
1 reviews | Active since Jan 2020
26 Aug 2025, 13:33
Disgusting ******
Ford Kuils River almost ****med me another R18 000 on parts. They already ****med me R2350 for the clutch master cylinder (congratulations you got me the first time around). I went to get a second option and saved R18 0000. I am never taking my car there, they are disgusting. Clutch kit = (Ford: R10 000) - (Other: R3000) (R7000 markup) Clutch Master cylinder = (Ford: R4 600) - (Other: R1250) (R3350 markup) Clutch Slave Cylinder = (Ford: R2 450) - (Other: R1500) (R950 markup) Fly Wheel = (Ford: R 15 800) - (Other: R6750) (R9 050 markup) Total markup on parts = R20 350 Mishka had the nerve to offer me a "10 percent discount" I will definitely be spreading the word to never buy parts at Ford.
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Khetha M
1 reviews | Active since Jan 2020
26 Aug 2025, 13:33
Disgusting ******
Ford Kuils River almost ****med me another R18 000 on parts. They already ****med me R2350 for the clutch master cylinder (congratulations you got me the first time around). I went to get a second option and saved R18 0000. I am never taking my car there, they are disgusting. Clutch kit = (Ford: R10 000) - (Other: R3000) (R7000 markup) Clutch Master cylinder = (Ford: R4 600) - (Other: R1250) (R3350 markup) Clutch Slave Cylinder = (Ford: R2 450) - (Other: R1500) (R950 markup) Fly Wheel = (Ford: R 15 800) - (Other: R6750) (R9 050 markup) Total markup on parts = R20 350 Mishka had the nerve to offer me a "10 percent discount" I will definitely be spreading the word to never buy parts at Ford.
0
Replies (0)KM
Khetha M
1 reviews | Active since Jan 2020
21 Aug 2025, 07:11
Doing guess work at my expense
They deserve a minus star rating. Kuilsriver Ford doesn't know what they are doing, they want to charge me R44 000 to fix a clutch. They already made me pay R8 000 to change the Master cylinder (which didn't fix the problem like they assumed it would and kept telling me it's a bleeding problem for the 2 times I had to take the car back to them), now they want me to change all the clutch parts (clutch kit and the fly wheel, and the slave cylinder) because they don't know what the hell they are doing. To me it seems like it's a leaking releasing bearing issue because the clutch works for a few K's but after some time it doesn't pop back up after pressing it down and I did tell the mechanic there seems to be a leak that is clearly visible and he ignored me. They are doing guess work at my expense. They had the car from 31 June, it's been 21 days to try and fix a simple clutch.
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Khetha M
1 reviews | Active since Jan 2020
21 Aug 2025, 07:11
Doing guess work at my expense
They deserve a minus star rating. Kuilsriver Ford doesn't know what they are doing, they want to charge me R44 000 to fix a clutch. They already made me pay R8 000 to change the Master cylinder (which didn't fix the problem like they assumed it would and kept telling me it's a bleeding problem for the 2 times I had to take the car back to them), now they want me to change all the clutch parts (clutch kit and the fly wheel, and the slave cylinder) because they don't know what the hell they are doing. To me it seems like it's a leaking releasing bearing issue because the clutch works for a few K's but after some time it doesn't pop back up after pressing it down and I did tell the mechanic there seems to be a leak that is clearly visible and he ignored me. They are doing guess work at my expense. They had the car from 31 June, it's been 21 days to try and fix a simple clutch.
0
Replies (0)CW
Candice W
1 reviews | Active since Jan 2020
4 Jul 2025, 08:04
UNPLEASANT SERVICES AND A VERY UNHAPPY CLIENT
I had a terrible experience with Halfway Ford. My vehicle was scheduled for a service on the 27th June 2025. According to them it is an express service. I was the first client at the workshop, by 10h30 my vehicle was done. Miskah who assisted me with signing in my vehicle. Handed the invoice stating the things done on my vehicle, however not a proper service was done. i called back right after i got home to raise my concerns but no one was available to assist me. The 28th June, Saturday i called again and the service department was closed, i called on Monday the 1st July again but no one came back to me or made effort to contact me until i sent an email on Tuesday the 2nd July regarding the service done on my car. See the email below. I brought my vehicle in for a service on Friday, 27 June 2027 and have serious concerns regarding the quality and completeness of the service performed. According to the invoice, multiple checks and tasks were completed, yet my vehicle continues to exhibit the same issues it had prior to the service. Specifically: • The idle issue remains unresolved. • Some lights on the vehicle are still not functioning properly. • Overall, the vehicle drives and feels the same as before the service. This gives the clear impression that either the inspection was not done thoroughly, or the work was not carried out as invoiced. I have made several calls to your branch, but no one has responded or returned my calls, which is extremely disappointing. I am requesting the following: 1. Immediate follow-up from a service manager or senior representative. 2. A re-inspection of my vehicle at no additional cost to ensure that all issues, especially the idle and lighting concerns are properly addressed. 3. A review of the invoice to ensure I have not been charged for work that was not done. I expect to be contacted otherwise I will escalate this matter to Ford SA and consumer protection services. After i sent this email the service manager, Clinton Pretorius contacted me regarding the service and he swiftly rep**** to my email with: Dear Mrs Wilson As per our telephonic conversation earlier, I would like to arrange a convenient time for you to bring your vehicle back to us so we can look into the concerns you mentioned regarding the idling and light concerns. I’ve reviewed the previous job card from your last service, and I see there were no additional issues noted at that time—either by the service advisor, or bookings team. However, I want to make sure your current concerns are properly assessed by the right team. Could you please let me know when it would suit you best to bring the vehicle in? Once confirmed, I’ll ensure it is booked in accordingly for a thorough check. Thank you very much for bringing this to our attention. We look forward to assisting you further. I rep**** that Thursday will suit me best. His email back to me was: I will have someone on stand by to test the vehicle with you present to ensure we get to the bottom of your concerns. I was there again yesterday, 3 July to have the them check my vehicle - Not once was i invited to go and have a look at what the problems is, have not seen or spoken to the service manager. Eventually after nearly waiting 5 hours they tell me the problem regarding my idle which will cost me R7000 and a fog light bulb which they dont have and need to be order which will costs me R180. The brakes as well will cost me R7000 - this is ridiculous. Im under the impression that when cars are booked for services you should have the parts all in stock. Why was this not discussed with me when i initially took my vehicle to be serviced to avoid wasting my time siting there. How many other clients have the same issue with this business? Im very unhappy and disgusted by the service provided. From a very unhappy customer
Helpful (0)
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Candice W
1 reviews | Active since Jan 2020
4 Jul 2025, 08:04
UNPLEASANT SERVICES AND A VERY UNHAPPY CLIENT
I had a terrible experience with Halfway Ford. My vehicle was scheduled for a service on the 27th June 2025. According to them it is an express service. I was the first client at the workshop, by 10h30 my vehicle was done. Miskah who assisted me with signing in my vehicle. Handed the invoice stating the things done on my vehicle, however not a proper service was done. i called back right after i got home to raise my concerns but no one was available to assist me. The 28th June, Saturday i called again and the service department was closed, i called on Monday the 1st July again but no one came back to me or made effort to contact me until i sent an email on Tuesday the 2nd July regarding the service done on my car. See the email below. I brought my vehicle in for a service on Friday, 27 June 2027 and have serious concerns regarding the quality and completeness of the service performed. According to the invoice, multiple checks and tasks were completed, yet my vehicle continues to exhibit the same issues it had prior to the service. Specifically: • The idle issue remains unresolved. • Some lights on the vehicle are still not functioning properly. • Overall, the vehicle drives and feels the same as before the service. This gives the clear impression that either the inspection was not done thoroughly, or the work was not carried out as invoiced. I have made several calls to your branch, but no one has responded or returned my calls, which is extremely disappointing. I am requesting the following: 1. Immediate follow-up from a service manager or senior representative. 2. A re-inspection of my vehicle at no additional cost to ensure that all issues, especially the idle and lighting concerns are properly addressed. 3. A review of the invoice to ensure I have not been charged for work that was not done. I expect to be contacted otherwise I will escalate this matter to Ford SA and consumer protection services. After i sent this email the service manager, Clinton Pretorius contacted me regarding the service and he swiftly rep**** to my email with: Dear Mrs Wilson As per our telephonic conversation earlier, I would like to arrange a convenient time for you to bring your vehicle back to us so we can look into the concerns you mentioned regarding the idling and light concerns. I’ve reviewed the previous job card from your last service, and I see there were no additional issues noted at that time—either by the service advisor, or bookings team. However, I want to make sure your current concerns are properly assessed by the right team. Could you please let me know when it would suit you best to bring the vehicle in? Once confirmed, I’ll ensure it is booked in accordingly for a thorough check. Thank you very much for bringing this to our attention. We look forward to assisting you further. I rep**** that Thursday will suit me best. His email back to me was: I will have someone on stand by to test the vehicle with you present to ensure we get to the bottom of your concerns. I was there again yesterday, 3 July to have the them check my vehicle - Not once was i invited to go and have a look at what the problems is, have not seen or spoken to the service manager. Eventually after nearly waiting 5 hours they tell me the problem regarding my idle which will cost me R7000 and a fog light bulb which they dont have and need to be order which will costs me R180. The brakes as well will cost me R7000 - this is ridiculous. Im under the impression that when cars are booked for services you should have the parts all in stock. Why was this not discussed with me when i initially took my vehicle to be serviced to avoid wasting my time siting there. How many other clients have the same issue with this business? Im very unhappy and disgusted by the service provided. From a very unhappy customer
0
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Ian C
1 reviews | Active since Jan 2020
8 May 2025, 12:08
Extremely Disappointed with Service at Halfway Ford Kuilsriver
Extremely Disappointed with Service at Halfway Ford Kuilsriver I booked my vehicle in advance for a major service and cambelt replacement at Halfway Ford Kuilsriver on 28 March 2025. I provided the cambelt myself and was assured the work would be completed the same day. However, around 3 PM on the 28th, the service adviser, Mishka, informed me that the cambelt could not be replaced. Despite being told earlier that everything would be completed in one day, they requested to keep my car until Monday. I declined as we had just suffered a death in the family and needed the vehicle. To my shock, when I came to collect the car, I was told it hadn’t even been serviced—despite having spent the entire day at the workshop. This made sense in hindsight, given the misleading communication throughout the day. I had taken a full day’s leave for nothing. The vehicle was returned the following Tuesday. That afternoon, I was told there was a leak on the water pump and that the part would need to be ordered, delaying the cambelt replacement further. I again asked for the car back. When I got home, I found oil and grease stains, and smoke coming from the engine—indicating the vehicle had not been cleaned or properly handled. I raised this with the service manager, Clinton, and also asked if the service had actually been done. He said he would investigate but never got back to me. The vehicle was clearly still not serviced. The car remained with the dealership for another three weeks due to further issues, which are too extensive to detail here. I was eventually offered a “discount” of just one hour’s labour on a total bill of over R7,000 cash for the service and cambelt work. Additional work—water pump and starter—cost over R15,000, covered under warranty. A one-hour labour discount is a complete insult given the poor communication, wasted time, and lack of respect. To make matters worse, I later discovered my service book was missing. I was eventually told by the same service adviser that the book wasn’t present when the vehicle was handed in—information that was never shared with me until I asked about it over a month later. If there was no book, how were warranty claims processed, and how would the book have been stamped? Despite multiple emails, neither Clinton Pretorius (Service Manager) nor Faldien (Branch/Principal Dealer) has had the decency to contact me. Their disregard for customer care is appalling. I’ve been a loyal Ford driver since 2008, and this experience is just the latest in a long history of poor service—first at N1 City Ford, then Goodwood, Tygervalley, and now Kuilsriver. It’s clear that Ford, particularly this branch, does not value its customers. Avoid this dealership at all costs.
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Ian C
1 reviews | Active since Jan 2020
8 May 2025, 12:08
Extremely Disappointed with Service at Halfway Ford Kuilsriver
Extremely Disappointed with Service at Halfway Ford Kuilsriver I booked my vehicle in advance for a major service and cambelt replacement at Halfway Ford Kuilsriver on 28 March 2025. I provided the cambelt myself and was assured the work would be completed the same day. However, around 3 PM on the 28th, the service adviser, Mishka, informed me that the cambelt could not be replaced. Despite being told earlier that everything would be completed in one day, they requested to keep my car until Monday. I declined as we had just suffered a death in the family and needed the vehicle. To my shock, when I came to collect the car, I was told it hadn’t even been serviced—despite having spent the entire day at the workshop. This made sense in hindsight, given the misleading communication throughout the day. I had taken a full day’s leave for nothing. The vehicle was returned the following Tuesday. That afternoon, I was told there was a leak on the water pump and that the part would need to be ordered, delaying the cambelt replacement further. I again asked for the car back. When I got home, I found oil and grease stains, and smoke coming from the engine—indicating the vehicle had not been cleaned or properly handled. I raised this with the service manager, Clinton, and also asked if the service had actually been done. He said he would investigate but never got back to me. The vehicle was clearly still not serviced. The car remained with the dealership for another three weeks due to further issues, which are too extensive to detail here. I was eventually offered a “discount” of just one hour’s labour on a total bill of over R7,000 cash for the service and cambelt work. Additional work—water pump and starter—cost over R15,000, covered under warranty. A one-hour labour discount is a complete insult given the poor communication, wasted time, and lack of respect. To make matters worse, I later discovered my service book was missing. I was eventually told by the same service adviser that the book wasn’t present when the vehicle was handed in—information that was never shared with me until I asked about it over a month later. If there was no book, how were warranty claims processed, and how would the book have been stamped? Despite multiple emails, neither Clinton Pretorius (Service Manager) nor Faldien (Branch/Principal Dealer) has had the decency to contact me. Their disregard for customer care is appalling. I’ve been a loyal Ford driver since 2008, and this experience is just the latest in a long history of poor service—first at N1 City Ford, then Goodwood, Tygervalley, and now Kuilsriver. It’s clear that Ford, particularly this branch, does not value its customers. Avoid this dealership at all costs.
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Grant J
1 reviews | Active since Jan 2020
1 May 2025, 11:32
Poor Communication & Service on a DEMO Sale.
I purchased a FORD Wildtrak 4x4 Demo in Feb 2025 with 1176kms on the vehicle. The Vehicle was advertised as a 2025 model and 1st registered in Jan 2025, but the warranty & service plan was activated as of Nov 2024. At no point was I informed of this by my salesman Grant Paulse and when I queried this with him after purchase and collection, I was told that the Sales Manager would contact me which has not been done. Furthermore, when I drove the vehicle home, I noticed a knocking sound from the rear suspension when went over bumps which has been diagnosed by another Ford Dealer/Service Agent closer to where I stay as a faulty rear left shock absorber that has been ordered for replacement under Warranty. This should have been picked up prior to my collection by the technicians at Halfway Ford Kuilsriver when the Pre Delivery Inspection was carried out. I honestly expected better service & communication levels
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Grant J
1 reviews | Active since Jan 2020
1 May 2025, 11:32
Poor Communication & Service on a DEMO Sale.
I purchased a FORD Wildtrak 4x4 Demo in Feb 2025 with 1176kms on the vehicle. The Vehicle was advertised as a 2025 model and 1st registered in Jan 2025, but the warranty & service plan was activated as of Nov 2024. At no point was I informed of this by my salesman Grant Paulse and when I queried this with him after purchase and collection, I was told that the Sales Manager would contact me which has not been done. Furthermore, when I drove the vehicle home, I noticed a knocking sound from the rear suspension when went over bumps which has been diagnosed by another Ford Dealer/Service Agent closer to where I stay as a faulty rear left shock absorber that has been ordered for replacement under Warranty. This should have been picked up prior to my collection by the technicians at Halfway Ford Kuilsriver when the Pre Delivery Inspection was carried out. I honestly expected better service & communication levels
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