The technicians at VW Northcliff swapped brake pads and expected us to pay for the replacement!!!!!!!

The technicians at VW Northcliff swapped brake pads and expected us to pay for the replacement!!!!!!!

Took the car to VW Northcliff on the 6th of March 2024 because car had vibrations when driving between 80-100 km/h. Sfiso their technician is the one that was responsible for checking the issue. Upon collection he advised that he took out the front right tyre and the only issue is that the rim of the front right wheel had some bumps so the rim was not smoothly round and caused the wheel to have a bubble and hence the vibrations when driving at a high speed and advised that the rim needs to be replaced.

When driving back home, started to hear a weird sound when applying brakes especially on a downhill. Thought the sound will stop but it kept on getting worse and on Friday morning, 8th of March 2024, took the car back to VW Northcliff to let them know about the issue of the sound when braking as it was not there prior to taking the car to them. Sfiso heard the sound the car was making, upon checking he advised that the brakes of the car are worn out and they need to be replaced. Asked him how was that possible as the brakes were fine and they were not making a sound before we brought the car to them and he said that the brakes wear and tear which we understood but wanted to know why all of a sudden after they checked the car on Wednesday. Him and his manager advised that they will replace the brake pads for R3000 and advised that’s not possible as we never had the problem before we took the car to them.

Went to a different place and replaced the brake pads and found that the front left tyre brake pads were COMPLETELY WORN OUT whereas the ones on the right front tire were fine and can still go on for a couple of more kms.

Basically they conned us to buying brake pads from them by taking swapping out brake pads with worn out ones just because we are ladies thinking we do not know anything about cars.