HC
Haval Cape Gate
Claimed Business
HC
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
2|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(25%)
1(75%)
5(0%)
4(0%)
3(0%)
2(25%)
1(75%)
Frequently Asked Questions About Haval Cape Gate
Haval Cape Gate has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Haval Cape Gate across 29 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVT
Valencia T
1 reviews | Active since Jan 2020
11 Mar 2026, 07:50
Haval Cape Gate-Bad service
We had such a bad experience with the workshop this morning. We've been calling them and trying to schedule a service for our car for the past 2 and a half months, due to parts. We finally got an appointment for 11 March and we were told the parts have arrived. This morning after being (what I assume is over booked) they have me drop the car, do inspection, book my Uber to get home. Only to arrive home 20min later to be told that I must come fetch the car, there's a part that hasn't arrived and the car cannot be serviced. It was very unprofessional, especially because there was another car also for a major service who was not told they needed to reschedule. It is disheartening because now I need to reschedule my Uber for work to go back to Haval to get my car. It is unprofessional and they don't understand the financial implications they cause, without a sincere apology for "their error".
Helpful (0)
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Valencia T
1 reviews | Active since Jan 2020
11 Mar 2026, 07:50
Haval Cape Gate-Bad service
We had such a bad experience with the workshop this morning. We've been calling them and trying to schedule a service for our car for the past 2 and a half months, due to parts. We finally got an appointment for 11 March and we were told the parts have arrived. This morning after being (what I assume is over booked) they have me drop the car, do inspection, book my Uber to get home. Only to arrive home 20min later to be told that I must come fetch the car, there's a part that hasn't arrived and the car cannot be serviced. It was very unprofessional, especially because there was another car also for a major service who was not told they needed to reschedule. It is disheartening because now I need to reschedule my Uber for work to go back to Haval to get my car. It is unprofessional and they don't understand the financial implications they cause, without a sincere apology for "their error".
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Replies (0)SM
Sipho M
1 reviews | Active since Jan 2020
31 Dec 2025, 14:27
Haval Cape Gate has the worst car service
Haval Cape Gate is the worst place to service your car in. They are so ***********, irritating and full of bad service. Take your car there at your own risk. I'm so disgusted by Haval Cape Gate. Took my car in for a service now they telling me they can't finish the service today because a specialist that's needed is on leave and I can only get my car back Friday. For three days I won't have a car including New Year's Day. I regret taking my car to those *********** people.
Helpful (0)
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Sipho M
1 reviews | Active since Jan 2020
31 Dec 2025, 14:27
Haval Cape Gate has the worst car service
Haval Cape Gate is the worst place to service your car in. They are so ***********, irritating and full of bad service. Take your car there at your own risk. I'm so disgusted by Haval Cape Gate. Took my car in for a service now they telling me they can't finish the service today because a specialist that's needed is on leave and I can only get my car back Friday. For three days I won't have a car including New Year's Day. I regret taking my car to those *********** people.
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Replies (0)CG
Chantal G
1 reviews | Active since Jan 2020
21 Aug 2025, 07:17
HAVAL CAPE GATE - NO CUSTOMER SERVICE!!
On 20 March 2025 I collected my new Haval Jolion Pro from Haval Cape Town. Upon taking delivery of my car I noticed that the radio is not working when I tried to tune in to KFM and found no signal at all. The Salesman also tried and suggested I bring the car back so that the technician can have a look. As it was late afternoon and a long weekend I suggested that I will take the car to Haval Cape Gate the following week as it was closer to home. The next week I stopped at Haval and the workshop manager also tried to see what the problem was. He suggested that the car is booked in for them to check. So here begins my endless journey. On Monday 7 April I dropped the car at Haval Cape Gate. Monday late afternoon I was called to inform me that they have not managed to find the fault and will need to keep the car another day. The following day I got no feedback from Haval with regards to the progress. I eventually called on the 8th at about 16h15 and was informed that they have not managed to fix the problem but that I can come to collect my car as they will have to order an antenna and book the car in again. On 22 May I took my car in again so the new antenna can be fitted only to get a call a few hours later stating that they will have to have the antenna sprayed as it is a different colour and this will only be able to happen the following week. I collected my car. On 17 June the car was dropped off for the newly sprayed antenna to be fitted. 2 days later the vehicle was collected just to be informed that the radio is still not operational. Then started the phone calls. I spoke to the Sales manager who said he would follow up with the workshop manager. I spoke to the workshop manager who said he would follow up with the technician. No feedback. On 12 August again I called and was put through to the workshop manager who did not answer and also did not return my call. I called again and the Sales Manager was in a meeting with Haval SA and could not take my call. I left a message and asked that my call be returned. NO FEEDBACK. I have been driving my car now 5 months and almost 10 000km later with no answers. This is pathetic service to say the least. I did not want to turn to platforms like Hello Peter but as you can see I have been more than trying my best to get this issue resolved with no luck. Hopefully Haval will give me the feedback now.
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Chantal G
1 reviews | Active since Jan 2020
21 Aug 2025, 07:17
HAVAL CAPE GATE - NO CUSTOMER SERVICE!!
On 20 March 2025 I collected my new Haval Jolion Pro from Haval Cape Town. Upon taking delivery of my car I noticed that the radio is not working when I tried to tune in to KFM and found no signal at all. The Salesman also tried and suggested I bring the car back so that the technician can have a look. As it was late afternoon and a long weekend I suggested that I will take the car to Haval Cape Gate the following week as it was closer to home. The next week I stopped at Haval and the workshop manager also tried to see what the problem was. He suggested that the car is booked in for them to check. So here begins my endless journey. On Monday 7 April I dropped the car at Haval Cape Gate. Monday late afternoon I was called to inform me that they have not managed to find the fault and will need to keep the car another day. The following day I got no feedback from Haval with regards to the progress. I eventually called on the 8th at about 16h15 and was informed that they have not managed to fix the problem but that I can come to collect my car as they will have to order an antenna and book the car in again. On 22 May I took my car in again so the new antenna can be fitted only to get a call a few hours later stating that they will have to have the antenna sprayed as it is a different colour and this will only be able to happen the following week. I collected my car. On 17 June the car was dropped off for the newly sprayed antenna to be fitted. 2 days later the vehicle was collected just to be informed that the radio is still not operational. Then started the phone calls. I spoke to the Sales manager who said he would follow up with the workshop manager. I spoke to the workshop manager who said he would follow up with the technician. No feedback. On 12 August again I called and was put through to the workshop manager who did not answer and also did not return my call. I called again and the Sales Manager was in a meeting with Haval SA and could not take my call. I left a message and asked that my call be returned. NO FEEDBACK. I have been driving my car now 5 months and almost 10 000km later with no answers. This is pathetic service to say the least. I did not want to turn to platforms like Hello Peter but as you can see I have been more than trying my best to get this issue resolved with no luck. Hopefully Haval will give me the feedback now.
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Replies (0)MJ
Marlon J
1 reviews | Active since Jan 2020
20 Aug 2025, 05:41
Poor service
Very bad experience with Haval Cape Gate. You phone to enquire information which they cant give you. They promise to phone you back but they dont do. Phone to confirm your booking for service, they have no records of it and cant even give you an ESTIMATION on what the cost for service will be even after discussing kilo's on vehicle. I spoke to Elizabeth. HAVAL "WE WILL GET BACK TO YOU" CAPE GATE. NEVER AGAIN!
Helpful (0)
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Marlon J
1 reviews | Active since Jan 2020
20 Aug 2025, 05:41
Poor service
Very bad experience with Haval Cape Gate. You phone to enquire information which they cant give you. They promise to phone you back but they dont do. Phone to confirm your booking for service, they have no records of it and cant even give you an ESTIMATION on what the cost for service will be even after discussing kilo's on vehicle. I spoke to Elizabeth. HAVAL "WE WILL GET BACK TO YOU" CAPE GATE. NEVER AGAIN!
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Replies (0)NN
Ntomboxolo N
1 reviews | Active since Jan 2020
17 May 2025, 18:31
Happy customer
Very good service at haval cape gate, good attitude from the staff, my service advisor was Gerhardt he was always updating me about my car, thank you cape gate will always come any time , you still owe me a wash I could not get due to time , thank you once again
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Ntomboxolo N
1 reviews | Active since Jan 2020
17 May 2025, 18:31
Happy customer
Very good service at haval cape gate, good attitude from the staff, my service advisor was Gerhardt he was always updating me about my car, thank you cape gate will always come any time , you still owe me a wash I could not get due to time , thank you once again
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Replies (0)DM
Dan M
1 reviews | Active since Jan 2020
26 Mar 2025, 13:39
**********!!! Pathetic!! Reprehensible!
**********!!! Pathetic!! Reprehensible! I scheduled my Haval Jolion 2023 for just under 28,000 kilometers with two bars of fuel left. First of all, I was the second car in the queue when I got to the dealership, but a customer who was pursuing me was given priority. Second, I informed Elsa that I was aware of a problem with my front and rear brakes. She informed me that she would have to get in touch with my maintenance plan provider to obtain an authorization number, after which I would have to return the vehicle on a date that would be decided. Thirdly, at about 14:00, I receive a call asking me to come get the car. I get to the dealership; no auth was obtained; what broke the camel's back was that my car would not start [as in literally], and the fuel in the car was totally finished. I don't know this for a fact, but it could have been the reason for this: was my car used for other purposes? I guess it will remain unknown. What is known, however, is that I would be found dead bringing my car to this dealership, which is beset by staff members' dubious attitudes and generally unprofessional conduct. There is no guarantee that my car will not get damaged, and I do not always have the time to drive up and down, so why would I want to do that? Elsa then instructs me to come back to the dealership so she can arrange for an authorization. After having been told that my car's ignition cannot start, I had to arrange my own lift home and still come back at 17:00 to fetch the car. Sies!!!!!
Helpful (0)
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Dan M
1 reviews | Active since Jan 2020
26 Mar 2025, 13:39
**********!!! Pathetic!! Reprehensible!
**********!!! Pathetic!! Reprehensible! I scheduled my Haval Jolion 2023 for just under 28,000 kilometers with two bars of fuel left. First of all, I was the second car in the queue when I got to the dealership, but a customer who was pursuing me was given priority. Second, I informed Elsa that I was aware of a problem with my front and rear brakes. She informed me that she would have to get in touch with my maintenance plan provider to obtain an authorization number, after which I would have to return the vehicle on a date that would be decided. Thirdly, at about 14:00, I receive a call asking me to come get the car. I get to the dealership; no auth was obtained; what broke the camel's back was that my car would not start [as in literally], and the fuel in the car was totally finished. I don't know this for a fact, but it could have been the reason for this: was my car used for other purposes? I guess it will remain unknown. What is known, however, is that I would be found dead bringing my car to this dealership, which is beset by staff members' dubious attitudes and generally unprofessional conduct. There is no guarantee that my car will not get damaged, and I do not always have the time to drive up and down, so why would I want to do that? Elsa then instructs me to come back to the dealership so she can arrange for an authorization. After having been told that my car's ignition cannot start, I had to arrange my own lift home and still come back at 17:00 to fetch the car. Sies!!!!!
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Replies (0)tA
tracey A
1 reviews | Active since Jan 2020
8 Mar 2025, 06:25
un licensed and un roadworthy car
To Whom It may Concern My name is Conroy Geduldt Id:. So here is my story On the 4th January 2025 I purchased myself a brand new Chery Omooda C15 1.5 Tech from a Salesman by the name Mogamat Frederic at your Haval Cape Gate Branch, the service was 7-10 I then received a temp licence as they needed to get me plates( as I paid for it) weeks and weeks passed by every time I call them to follow up on my plates (my temp expired 24 January 2025). On the 3rd February, I then went back to Haval Cape Gate as I felt that I'm driving a car with a temp that expired, they then advised me if I get any traffic fines I should bring it to them, I was then concerned as to the fact that I’m driving with an unlicensed car, on the 24th February I went back again to Haval Cape Gate and was informed that the reason they can't pull my license is because I have a traffic fines and a warrant on my name, I then took the day of to go and pay the fines and warrant on my name and went back to haval to inform them that I have done such, now im being informed that the car must go back for roadworthy because the temp expired, I was driving with an un licensed and un roadworthy car for more then a month, Thursday the 6th march 2025 I took that car back to haval Cape Gate, with the spare keys and told them that I don’t want this car any more, firstly they have poor service and that they had me driving an unlicensed and un roadworthy car and that a car that I have been paying every month, I paid insurance on a car that I can't get number plates for. Today is the 08th of March 2025, and still no response from Haval Cape gate So Im sitting with huge debt and no car. What do I do in this Regard Who can help me CONROY GEDULT 071 911 9763
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tracey A
1 reviews | Active since Jan 2020
8 Mar 2025, 06:25
un licensed and un roadworthy car
To Whom It may Concern My name is Conroy Geduldt Id:. So here is my story On the 4th January 2025 I purchased myself a brand new Chery Omooda C15 1.5 Tech from a Salesman by the name Mogamat Frederic at your Haval Cape Gate Branch, the service was 7-10 I then received a temp licence as they needed to get me plates( as I paid for it) weeks and weeks passed by every time I call them to follow up on my plates (my temp expired 24 January 2025). On the 3rd February, I then went back to Haval Cape Gate as I felt that I'm driving a car with a temp that expired, they then advised me if I get any traffic fines I should bring it to them, I was then concerned as to the fact that I’m driving with an unlicensed car, on the 24th February I went back again to Haval Cape Gate and was informed that the reason they can't pull my license is because I have a traffic fines and a warrant on my name, I then took the day of to go and pay the fines and warrant on my name and went back to haval to inform them that I have done such, now im being informed that the car must go back for roadworthy because the temp expired, I was driving with an un licensed and un roadworthy car for more then a month, Thursday the 6th march 2025 I took that car back to haval Cape Gate, with the spare keys and told them that I don’t want this car any more, firstly they have poor service and that they had me driving an unlicensed and un roadworthy car and that a car that I have been paying every month, I paid insurance on a car that I can't get number plates for. Today is the 08th of March 2025, and still no response from Haval Cape gate So Im sitting with huge debt and no car. What do I do in this Regard Who can help me CONROY GEDULT 071 911 9763
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Replies (0)SB
Shaunita Basson-Jacobs
1 reviews | Active since Jan 2020
27 Feb 2025, 11:06
Appalling service
Extremely disappointing experience with this dealership. I deeply regret purchasing a vehicle from them. The licensing process has taken over 3 months, with incorrect installment quotes and zero feedback from the dealership. I've had to constantly follow up, only to be met with silence. Their lack of customer-centricity is appalling. I strongly advise against considering this dealership. Think twice before making a purchase here – you've been warned! I would give 0 stars if that was an option.
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Shaunita Basson-Jacobs
1 reviews | Active since Jan 2020
27 Feb 2025, 11:06
Appalling service
Extremely disappointing experience with this dealership. I deeply regret purchasing a vehicle from them. The licensing process has taken over 3 months, with incorrect installment quotes and zero feedback from the dealership. I've had to constantly follow up, only to be met with silence. Their lack of customer-centricity is appalling. I strongly advise against considering this dealership. Think twice before making a purchase here – you've been warned! I would give 0 stars if that was an option.
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