Extremely Poor Service at Haval Edenvale Dealership

I am the owner of a 2024 GWM P Series 4x2 LT DC. While I have no complaints about the vehicle itself, the service experience at Haval Edenvale has been consistently disappointing and frustrating.

⏰ Poor Time Management and Service Delays All my services have been booked at Haval Edenvale, and I always ensure my vehicle is checked in by 07:00. Despite this, the dealership consistently fails to return the vehicle in a timely manner. A simple service turns into a full-day ordeal, and even then, basic tasks like washing the car are often neglected.

🔧 Turbo Issue Mishandled On 7 July 2025, I brought my vehicle in with approximately 32,000 km on the clock due to a winding noise. I requested that the service be done simultaneously while investigating the issue, but was bluntly told “no” by the service advisor. Later that day, I was informed the turbo needed replacement under warranty. The vehicle was returned to me while they awaited the part. On 8 July, I received a call requesting I bring the vehicle back again for servicing and to gather more information for the warranty claim. This raised serious concerns about their understanding of proper service and warranty procedures. I agreed to return the vehicle on 14 July and instructed them to keep it until the issue was resolved.

📞 Lack of Communication and Accountability Despite dropping off the vehicle early on 14 July, I received a call around 15:00 stating it would be ready by 16:00. When I asked if the turbo had been replaced, I was told it had not—they were still awaiting claim approval. I reiterated that they should keep the vehicle until the repair was completed. Then, on 16 July at 15:25, I was informed the vehicle was washed, reassembled, and ready for collection—again, without the turbo being fixed. This disregard for clear instructions and the urgency of the repair is unacceptable.

🚫 No Access to Dealer Principal & No Support from GWM Attempts to contact the dealer principal have been futile. Even GWM Head Office was unable to reach them, which speaks volumes about the lack of accountability and professionalism at this dealership.

Final Thoughts Haval Edenvale has provided the worst dealership service experience I’ve ever encountered. The delays, poor communication, and lack of urgency show a complete disregard for customer needs. I strongly urge GWM to investigate this dealership and take corrective action to prevent further customer dissatisfaction.