HH
Haval Hatfield
Claimed Business
HH
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Frequently Asked Questions About Haval Hatfield
Haval Hatfield has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Haval Hatfield across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRS
Riaan S
1 reviews | Active since Jan 2020
28 May 2025, 17:53
Bad Service at Haval Hatfield
Booked my vehicle for a service in person on 19/5/2025 for 22/5/2025. I wanted a quote for the service and shocks to be replaced during service so i can make an informed decision. It was agreed by the service booking lady. Well, several calls, a personal visit to enquire for the quotes, i STILL did not get a call or mail. Needless to say , I went to their competitor. Sadly, worst service to get a vehicle service at Haval Hatfield. It seems that the work is just too much for 1 person to handle clients while manager sits in same room ignoring everybody while he is on his phone reading his messages. He should have jumped in to assist the que of waiting clients. Disgusted. Imagine if this is the service, how would they perform a vehicle service.
Helpful (0)
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Riaan S
1 reviews | Active since Jan 2020
28 May 2025, 17:53
Bad Service at Haval Hatfield
Booked my vehicle for a service in person on 19/5/2025 for 22/5/2025. I wanted a quote for the service and shocks to be replaced during service so i can make an informed decision. It was agreed by the service booking lady. Well, several calls, a personal visit to enquire for the quotes, i STILL did not get a call or mail. Needless to say , I went to their competitor. Sadly, worst service to get a vehicle service at Haval Hatfield. It seems that the work is just too much for 1 person to handle clients while manager sits in same room ignoring everybody while he is on his phone reading his messages. He should have jumped in to assist the que of waiting clients. Disgusted. Imagine if this is the service, how would they perform a vehicle service.
0
Replies (0)BM
Bonang M
1 reviews | Active since Jan 2020
14 Mar 2025, 08:25
Exceptional Service with Transparency
I thank Team GWM-Haval Hatfield for their outstanding service during my recent car purchase from their dealership. The consultant, Colien, was kind and knowledgeable about the model I was interested in. She explained everything clearly, including the additional services and financing options, while considering my preferences and financial situation, ultimately leading me to a better model. The gentleman in the finance department and the manager were very helpful, and the delivery experience was memorable, showcasing excellent teamwork. Colleen was always eager to assist beyond the call of duty whenever I had questions. Keep up the fantastic service, Team GWM-Haval Hatfield; you exceeded my expectations!
Helpful (0)
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Bonang M
1 reviews | Active since Jan 2020
14 Mar 2025, 08:25
Exceptional Service with Transparency
I thank Team GWM-Haval Hatfield for their outstanding service during my recent car purchase from their dealership. The consultant, Colien, was kind and knowledgeable about the model I was interested in. She explained everything clearly, including the additional services and financing options, while considering my preferences and financial situation, ultimately leading me to a better model. The gentleman in the finance department and the manager were very helpful, and the delivery experience was memorable, showcasing excellent teamwork. Colleen was always eager to assist beyond the call of duty whenever I had questions. Keep up the fantastic service, Team GWM-Haval Hatfield; you exceeded my expectations!
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PREETA P
1 reviews | Active since Jan 2020
17 Jul 2024, 18:44
HATFIELD HAVAL MIDRAND
I bought a vehicle which was advertised with all the specs I wanted. I didn't see The fine print stating specs for new vehicles. I contacted the sales man Henrico Albert's and he said they will fit a camera. Afterwards he said I must pay R6000 for it.i reported it to the MIOSA, with no joy.i emailed the Dealer Principal Mr Diederik for a meetingwith him. He read my email and ignored me. Please can someone help/ advise. I have a disability and the camera is of utmost importance to me.
Helpful (0)
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PREETA P
1 reviews | Active since Jan 2020
17 Jul 2024, 18:44
HATFIELD HAVAL MIDRAND
I bought a vehicle which was advertised with all the specs I wanted. I didn't see The fine print stating specs for new vehicles. I contacted the sales man Henrico Albert's and he said they will fit a camera. Afterwards he said I must pay R6000 for it.i reported it to the MIOSA, with no joy.i emailed the Dealer Principal Mr Diederik for a meetingwith him. He read my email and ignored me. Please can someone help/ advise. I have a disability and the camera is of utmost importance to me.
0
Replies (0)PP
PREETA P
1 reviews | Active since Jan 2020
10 Jul 2024, 14:21
MOST DISGUSTING SERVICE HATFIELD HAVAL MIDRAND
I bought a VW TIGUAN , which was advertised on CARS.CO.ZA.The vehicle specs mentioned a reverse camera.I unfortunately did not read the fine print stating its the stats for a new tiguan.The Sales Manager(Pieter) and Salesman (Henrico AlBerts) have treated me like a ********.The camera footage they have on their premises is proof that i did not reverse the vehicle and therefore did not know there is no reverse camera.They also would not let me speak to the Dealer Principal. I just want to return the vehicle and get something more suitable for my disability. I told the Salesman immediately after i took deilivery that i don't want the vehicle. THE WORST after sales service :(
Helpful (0)
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PREETA P
1 reviews | Active since Jan 2020
10 Jul 2024, 14:21
MOST DISGUSTING SERVICE HATFIELD HAVAL MIDRAND
I bought a VW TIGUAN , which was advertised on CARS.CO.ZA.The vehicle specs mentioned a reverse camera.I unfortunately did not read the fine print stating its the stats for a new tiguan.The Sales Manager(Pieter) and Salesman (Henrico AlBerts) have treated me like a ********.The camera footage they have on their premises is proof that i did not reverse the vehicle and therefore did not know there is no reverse camera.They also would not let me speak to the Dealer Principal. I just want to return the vehicle and get something more suitable for my disability. I told the Salesman immediately after i took deilivery that i don't want the vehicle. THE WORST after sales service :(
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Replies (0)DF
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Isabell R
1 reviews | Active since Jan 2020
10 Apr 2024, 05:16
Refuse to service the car within the 3 years
I bought my Haval in May 2021 with a 3 year service plan. Bought it from Haval Hatfield. For the first 2 years I had no problem servicing the car in March. In March 2024, they send me a sms to bring my car in for service which I did. Two hour later they called me saying the service plan had expired. They say the service plan is 45 000km or 3 years. I told them the car is on 40 000km and I do not have the car for 2 years. They say because the dealership (Haval) had the car since January 2021, the service plan started then hence the expiry of the 3 years. They did not even know the service plan expired otherwise they would not have send me the sms.
Helpful (0)
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Isabell R
1 reviews | Active since Jan 2020
10 Apr 2024, 05:16
Refuse to service the car within the 3 years
I bought my Haval in May 2021 with a 3 year service plan. Bought it from Haval Hatfield. For the first 2 years I had no problem servicing the car in March. In March 2024, they send me a sms to bring my car in for service which I did. Two hour later they called me saying the service plan had expired. They say the service plan is 45 000km or 3 years. I told them the car is on 40 000km and I do not have the car for 2 years. They say because the dealership (Haval) had the car since January 2021, the service plan started then hence the expiry of the 3 years. They did not even know the service plan expired otherwise they would not have send me the sms.
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Replies (0)NX
Neo X
1 reviews | Active since Jan 2020
19 Mar 2024, 06:57
Disheartening Experience at Hatfield GWM/Haval Midrand Fury Road
I recently had the unfortunate experience of bringing my car in for repairs at Hatfield GWM/Haval Midrand Fury Road on Monday. My dissatisfaction stems not from the repair process itself as it was yet to begin, but from the treatment I received from the service advisor, Fikile Fatyela. I was not informed that my car's diagnosis was completed, this I only found out when I contacted the claims department, and the necessary documents were requested by my insurer at 08:32 on Wednesday by the claims Technician. Fikile Fatyela, the supposed "Service Advisor." Rep**** with set documents at 17:05 To my dismay, the dealership would not even accept cars for service bookings at that time, citing it as past their designated drop-off hours. This blatant disregard for my convenience was the first indicator of how trivial my concerns would be to them. Adding insult to injury, I found out that the request for documents had been sent to the claim’s technician at 08:30, long before my arrival. This discrepancy highlighted the lack of attention and care given to my case by Fikile Fatyela. It is disheartening to realize that my issues were treated by Fikile with such insignificance by someone who should have been assisting me with professionalism and efficiency. To exacerbate matters, despite my repeated attempts to contact Fikile Fatyela, my calls have gone unanswered. I have made numerous calls to Service department, enduring a lengthy hold time of 2 minutes and 30 seconds each time, only to be met with disappointment. The abysmal service level demonstrated by the advisory team is appalling, to say the least. In conclusion, my experience at Hatfield GWM/Haval Midrand Fury Road left me feeling undervalued and insignificant as a customer. The dismissive attitude and lack of accountability displayed by Fikile Fatyela have tarnished my perception of the dealership's service standards. It is my hope that this feedback serves as a catalyst for improvement in customer relations and operational efficiency at Hatfield GWM/Haval Midrand
Helpful (0)
|Replies (0)NX
Neo X
1 reviews | Active since Jan 2020
19 Mar 2024, 06:57
Disheartening Experience at Hatfield GWM/Haval Midrand Fury Road
I recently had the unfortunate experience of bringing my car in for repairs at Hatfield GWM/Haval Midrand Fury Road on Monday. My dissatisfaction stems not from the repair process itself as it was yet to begin, but from the treatment I received from the service advisor, Fikile Fatyela. I was not informed that my car's diagnosis was completed, this I only found out when I contacted the claims department, and the necessary documents were requested by my insurer at 08:32 on Wednesday by the claims Technician. Fikile Fatyela, the supposed "Service Advisor." Rep**** with set documents at 17:05 To my dismay, the dealership would not even accept cars for service bookings at that time, citing it as past their designated drop-off hours. This blatant disregard for my convenience was the first indicator of how trivial my concerns would be to them. Adding insult to injury, I found out that the request for documents had been sent to the claim’s technician at 08:30, long before my arrival. This discrepancy highlighted the lack of attention and care given to my case by Fikile Fatyela. It is disheartening to realize that my issues were treated by Fikile with such insignificance by someone who should have been assisting me with professionalism and efficiency. To exacerbate matters, despite my repeated attempts to contact Fikile Fatyela, my calls have gone unanswered. I have made numerous calls to Service department, enduring a lengthy hold time of 2 minutes and 30 seconds each time, only to be met with disappointment. The abysmal service level demonstrated by the advisory team is appalling, to say the least. In conclusion, my experience at Hatfield GWM/Haval Midrand Fury Road left me feeling undervalued and insignificant as a customer. The dismissive attitude and lack of accountability displayed by Fikile Fatyela have tarnished my perception of the dealership's service standards. It is my hope that this feedback serves as a catalyst for improvement in customer relations and operational efficiency at Hatfield GWM/Haval Midrand
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Replies (0)HB
Heinrich B
1 reviews | Active since Jan 2020
8 Nov 2023, 11:51
Haval Hatfield Great Service
I recently had my GWM P-Series LX serviced at Haval Hatfield. I also requested some advice and quotes for additional work. For the latter I use their email service. In both instances it was such a pleasure to deal with them. Quick feedback and response and immediate solutions to queries and quotes. I did not have to call back time and time again, which is unheard of from most companies you deal with.
Helpful (0)
|Replies (0)HB
Heinrich B
1 reviews | Active since Jan 2020
8 Nov 2023, 11:51
Haval Hatfield Great Service
I recently had my GWM P-Series LX serviced at Haval Hatfield. I also requested some advice and quotes for additional work. For the latter I use their email service. In both instances it was such a pleasure to deal with them. Quick feedback and response and immediate solutions to queries and quotes. I did not have to call back time and time again, which is unheard of from most companies you deal with.
0
Replies (0)