HS
Haval SA
Unclaimed Business
HS
AI Review Summary
Based on recent customer reviews, Haval SA faces overwhelming criticism across its dealership network. Customers consistently report persistent mechanical failures on brand new vehicles, including engine malfunctions, brake issues, and wheel bearing failures. After-sales service is widely condemned, with extremely long repair turnaround times, chronic parts shortages from China, and a near-total absence of courtesy vehicles. Communication from service teams is described as negligent, with customers left without updates for weeks. Many reviewers express regret over their purchase and warn prospective buyers to avoid the brand entirely.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-95
Recommended: Unlikely
Review Distribution
1.2|37 Reviews
May '25 - Apr '26
5(2.9%)
4(0%)
3(2.9%)
2(2.9%)
1(91.2%)
5(2.9%)
4(0%)
3(2.9%)
2(2.9%)
1(91.2%)
Frequently Asked Questions About Haval SA
Based on recent customer reviews, Haval SA faces overwhelming criticism across its dealership network. Customers consistently report persistent mechanical failures on brand new vehicles, including engine malfunctions, brake issues, and wheel bearing failures. After-sales service is widely condemned, with extremely long repair turnaround times, chronic parts shortages from China, and a near-total absence of courtesy vehicles. Communication from service teams is described as negligent, with customers left without updates for weeks. Many reviewers express regret over their purchase and warn prospective buyers to avoid the brand entirely.
Haval SA has a TrustIndex of 0 out of 10 on Hellopeter, based on 37 reviews in the last 12 months. Hellopeter has tracked Haval SA across 332 total reviews. How is the TrustIndex calculated? →
Recent reviews (37)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceD
Delicia
1 reviews | Active since Jan 2020
10 Mar 2026, 08:51
Poor Service Experience at Haval Upington Service Centre
I had an extremely disappointing experience with Haval Upington Service Centre. The service was completely unprofessional and a total waste of my time. I drove over 300 km to the dealership for assistance, only to arrive and find that nothing was properly arranged or handled. The staff were disorganized, unhelpful, and showed absolutely no respect for a customer who had travelled such a long distance. There was no clear communication, no accountability, and no effort made to resolve the situation. Instead, I was left feeling like my time and fuel costs meant nothing to them. A professional service centre should value their customers and communicate properly, especially when people travel long distances. Unfortunately, that was not the case here. I would not recommend Haval Upington Service Centre to anyone. Extremely disappointing experience.
Helpful (0)
|Replies (0)D
Delicia
1 reviews | Active since Jan 2020
10 Mar 2026, 08:51
Poor Service Experience at Haval Upington Service Centre
I had an extremely disappointing experience with Haval Upington Service Centre. The service was completely unprofessional and a total waste of my time. I drove over 300 km to the dealership for assistance, only to arrive and find that nothing was properly arranged or handled. The staff were disorganized, unhelpful, and showed absolutely no respect for a customer who had travelled such a long distance. There was no clear communication, no accountability, and no effort made to resolve the situation. Instead, I was left feeling like my time and fuel costs meant nothing to them. A professional service centre should value their customers and communicate properly, especially when people travel long distances. Unfortunately, that was not the case here. I would not recommend Haval Upington Service Centre to anyone. Extremely disappointing experience.
0
Replies (0)BL
Bontle L
1 reviews | Active since Jan 2020
1 Mar 2026, 08:38
Haval safety feature for the H6 2023 model
Good day, the car lacks comfort, especially the seats at the back with seat belt clips. The middle seat is not designed for sitting, the clips are too small and they are painful, very uncomfortable when sitting at the back. The sitting belts do not have room for the middle seat.
Helpful (0)
|Replies (0)BL
Bontle L
1 reviews | Active since Jan 2020
1 Mar 2026, 08:38
Haval safety feature for the H6 2023 model
Good day, the car lacks comfort, especially the seats at the back with seat belt clips. The middle seat is not designed for sitting, the clips are too small and they are painful, very uncomfortable when sitting at the back. The sitting belts do not have room for the middle seat.
0
Replies (0)MM
Mmeli M
1 reviews | Active since Jan 2020
24 Feb 2026, 17:19
Brand new car with engine issues
Good day I would like to complain about the issues in my car. I bought my car 11 Feb 2023 brand new in Haval N1 City (Reeds N1 City). 2025 on my date for service when I took my car in I inform them about the noise in my engine. They only serviced my car and do diagnostic but never fixed the problem. January the 8 2026 I booked my car in for the same noise in the engine now with the engine mulfunction warning sign lamp. It was by the dealer for more than 3 weeks. Got my car back they said everything is resolved. Today I’m having the same engine mulfunction warning sign lamp! This is uncalled for. I bought brand new car to have comfort not to experience problem. When I take car in I have to uber myself from the dealer and uber myself to collect the car. Every cent count to spend on uncalled for issues and also have to uber myself to work. For the 3 weeks they provided me with the curtesy car wish was not even comfortable. Can I have this issue sorted permanently I didn’t bought a secondhand car to experience these issues from time to time. It’s draining to find yourself in such experience while you bought yourself a luxury car. My Car is a JolionS 2023. My contact 0786881274 or 0648647377. I will appreciate assistance in this matter. Regards Mmeli Myataza
Helpful (0)
|Replies (0)MM
Mmeli M
1 reviews | Active since Jan 2020
24 Feb 2026, 17:19
Brand new car with engine issues
Good day I would like to complain about the issues in my car. I bought my car 11 Feb 2023 brand new in Haval N1 City (Reeds N1 City). 2025 on my date for service when I took my car in I inform them about the noise in my engine. They only serviced my car and do diagnostic but never fixed the problem. January the 8 2026 I booked my car in for the same noise in the engine now with the engine mulfunction warning sign lamp. It was by the dealer for more than 3 weeks. Got my car back they said everything is resolved. Today I’m having the same engine mulfunction warning sign lamp! This is uncalled for. I bought brand new car to have comfort not to experience problem. When I take car in I have to uber myself from the dealer and uber myself to collect the car. Every cent count to spend on uncalled for issues and also have to uber myself to work. For the 3 weeks they provided me with the curtesy car wish was not even comfortable. Can I have this issue sorted permanently I didn’t bought a secondhand car to experience these issues from time to time. It’s draining to find yourself in such experience while you bought yourself a luxury car. My Car is a JolionS 2023. My contact 0786881274 or 0648647377. I will appreciate assistance in this matter. Regards Mmeli Myataza
0
Replies (0)NN
Nomazotsho N
1 reviews | Active since Jan 2020
12 Feb 2026, 12:52
Financially inconvenienced due to service delay
My husband took his car mid January for service and was told the car needed to be stripped the engine. He was not told when the car would be ready and with multiple follow ups, he was told the parts are being ordered from China and the service job will take 2-3 months. This is such an inconvenience as he needs to uber everywhere while the car is still under warranty. He was told no vehicle is available for him to use in the interim. I then stepped in and made follow ups and was informed that there are internal issues going on at Havel hence the delay. Now how is that ok for the customer as we are heavily inconvenienced. Other brands have courtesy vehicles (I called the car brand I drive Chery). We are still waiting here on and it’s money we are needing to spend on top of the instalments we are paying.
Helpful (0)
|Replies (0)NN
Nomazotsho N
1 reviews | Active since Jan 2020
12 Feb 2026, 12:52
Financially inconvenienced due to service delay
My husband took his car mid January for service and was told the car needed to be stripped the engine. He was not told when the car would be ready and with multiple follow ups, he was told the parts are being ordered from China and the service job will take 2-3 months. This is such an inconvenience as he needs to uber everywhere while the car is still under warranty. He was told no vehicle is available for him to use in the interim. I then stepped in and made follow ups and was informed that there are internal issues going on at Havel hence the delay. Now how is that ok for the customer as we are heavily inconvenienced. Other brands have courtesy vehicles (I called the car brand I drive Chery). We are still waiting here on and it’s money we are needing to spend on top of the instalments we are paying.
0
Replies (0)YH
Yassier H
1 reviews | Active since Jan 2020
10 Feb 2026, 07:09
5 weeks no vehicle
Sent out car in the 1st week of January we are now in the second week of February. We've been spending money on Uber and lifts to get around. Until our last interaction it's been 2 weeks since the last time we called them. They've only called us once. Our car went in got after 3 weeks the required parts then we were told the car cannot brake or it ends up locking and that's the last we heard from Haval , helderberg. Yet we have to pay the bank and pAy for the repair but no car for a staggering 5 weeks and only 1 phone call made to us.
Helpful (0)
|Replies (0)YH
Yassier H
1 reviews | Active since Jan 2020
10 Feb 2026, 07:09
5 weeks no vehicle
Sent out car in the 1st week of January we are now in the second week of February. We've been spending money on Uber and lifts to get around. Until our last interaction it's been 2 weeks since the last time we called them. They've only called us once. Our car went in got after 3 weeks the required parts then we were told the car cannot brake or it ends up locking and that's the last we heard from Haval , helderberg. Yet we have to pay the bank and pAy for the repair but no car for a staggering 5 weeks and only 1 phone call made to us.
0
Replies (0)FR
Frank R
1 reviews | Active since Jan 2020
4 Feb 2026, 06:57
Unsatisfactory
Hi there, I was at a Haval/GWM dealership and purchased a brand new vehicle not a demo but a brand new vehicle 3 weeks ago, I asked for some touch ups to be done and apparently no can do, this is a brand new vehicle, why can't they go that xtra mile to satisfy the customer, I can tell you that in the beginning the salesman will talk your ears off convincing you to purchase the specific vehicle you want, once you sign the agreement & the commission comes his way, forget it my friend, you as a customer are no longer a priority to them (salesman). So I thank you very much for that.
Helpful (0)
|Replies (0)FR
Frank R
1 reviews | Active since Jan 2020
4 Feb 2026, 06:57
Unsatisfactory
Hi there, I was at a Haval/GWM dealership and purchased a brand new vehicle not a demo but a brand new vehicle 3 weeks ago, I asked for some touch ups to be done and apparently no can do, this is a brand new vehicle, why can't they go that xtra mile to satisfy the customer, I can tell you that in the beginning the salesman will talk your ears off convincing you to purchase the specific vehicle you want, once you sign the agreement & the commission comes his way, forget it my friend, you as a customer are no longer a priority to them (salesman). So I thank you very much for that.
0
Replies (0)MH
Michelle H
1 reviews | Active since Jan 2020
3 Feb 2026, 10:51
Service absolutely great
We took our vehicle for a service and wow what an amazing experience ❤️ we loved every minute of it they friendly staff the great service keeping us up to date with the progress now that is what I call GREAT SERVICE I would definitely recommend them to everyone
Helpful (0)
|Replies (0)MH
Michelle H
1 reviews | Active since Jan 2020
3 Feb 2026, 10:51
Service absolutely great
We took our vehicle for a service and wow what an amazing experience ❤️ we loved every minute of it they friendly staff the great service keeping us up to date with the progress now that is what I call GREAT SERVICE I would definitely recommend them to everyone
0
Replies (0)YH
Yassier H
1 reviews | Active since Jan 2020
28 Jan 2026, 08:35
25+ days waiting still no car.
My Haval went in for repairs the 1st week of January. We are on the 28th still no car. They advised us they are ordering the parts and gave us a quote and we accepted. In the mean time we still have to pay the bank for our car. We have to Uber and pay for lifts from family totalling to R3000. No one has called us to give updates we had to call Haval Somerset West/Helderberg. The have received and installed the parts. One of the warning lights and errors were the hill assist/auto handbrake and abs. After we called on the 27th they said the car is fixed we cannot brake to hard otherwise the wheels will lock. Wasn't this suppose to be part of the fix and secondly should this not be picked up since the had the vehicle for 25+ days. Still noone came back to us with what is happening going forward. Our payment is close to 7000 per month , we paying bit we have no car and we have 2 autistic children that require support service and medical attention that requires our vehicle. Thus is sad because my father passed away last week and I had to Uber and ask for lifts to the hospital and funeral which is very humiliating. We will not consider buying any Haval products moving forward.
Helpful (0)
|Replies (0)YH
Yassier H
1 reviews | Active since Jan 2020
28 Jan 2026, 08:35
25+ days waiting still no car.
My Haval went in for repairs the 1st week of January. We are on the 28th still no car. They advised us they are ordering the parts and gave us a quote and we accepted. In the mean time we still have to pay the bank for our car. We have to Uber and pay for lifts from family totalling to R3000. No one has called us to give updates we had to call Haval Somerset West/Helderberg. The have received and installed the parts. One of the warning lights and errors were the hill assist/auto handbrake and abs. After we called on the 27th they said the car is fixed we cannot brake to hard otherwise the wheels will lock. Wasn't this suppose to be part of the fix and secondly should this not be picked up since the had the vehicle for 25+ days. Still noone came back to us with what is happening going forward. Our payment is close to 7000 per month , we paying bit we have no car and we have 2 autistic children that require support service and medical attention that requires our vehicle. Thus is sad because my father passed away last week and I had to Uber and ask for lifts to the hospital and funeral which is very humiliating. We will not consider buying any Haval products moving forward.
0
Replies (0)