Attitude, Professionalism, Quality and Customer Service is a rare find these days!

Having recently relocated to the Western Cape, I purchased a residential property that was in serious need of repair, and this included revamping, and/or installing new gutters. Living high up on a mountain, the wind speeds have the power to ******* roof tiles, including gutters!

One of the existing older gutters took a wind beating two days ago, one which was reinstalled -- at my instruction -- but was clearly no longer strong enough to withstand the monstrous, unrelenting winds in Somerset West. Truth be told, the technicians of Helderberg Aluminum Gutters ('HAG') did warn me at the time of my first repairs that the re-installation of my older gutters may not last, BUT economics caused me to take a different route. So for context, all the new gutters, including the box gutters -- all manufactured and installed by HAG -- have not budged in these 60-70km winds for the last three years, and they are still very solid!

Then two days ago, one of the old gutters was ********** the house by the wind. I called HAG and within hours, they responded, and the following day they were at my house to assess the damages. When I suggested repairing the old gutter and reinstalling, they advised differently, and went about supplying and fitting a new section of guttering, running some 3m in length.

Expectedly, I asked HAG to send me the bill and followed this up with an email (knowing full well that replacing the old for new was what I should have done three years earlier, but economics stood in the way at the time).

The following day, I received an email from HAG, saying, "Your account has been settled in full", meaning that I was not charged for their call-out, the new 3m section of gutter, nor its implementation!

This is off-the-chart professional service! It is very clear how the HAG's leadership go about their business. Their attention to detail, including their professionalism and customer service orientated actions simply delight customers! To be honest, it is rare that one comes across these sorts of companies who practice good governance and ethical behaviour. They demonstrate and treat customers fairly, and with respect.

Being in the corporate governance profession for over two decades, I can attest that HAG is a rare 'find', and I applaud their leadership which clearly is an ethos that runs throughout the company and their employees. This has been my experience with HAG from day one! Exceptional in every aspect, and well done!!