HG
Helderberg guesthouse
Unclaimed Business
HG
Helderberg guesthouse
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Anne-Fiona Marais
1 reviews | Active since Jan 2020
1 Oct 2022, 14:08
Helderberg guesthouse
Really disappointing. We were offered a sea view - just a brick wall. The bed was really totally worn out and extremely uncomfortable. Kitchen staff didn't know how to boil an egg. Could only offer medium or hard fried egg, tough bacon and sometimes tomatoes. Couldn't supply plain yogurt and fruit was only available on occasion. Not impressed.
Helpful (0)
|Replies (0)AM
Anne-Fiona Marais
1 reviews | Active since Jan 2020
1 Oct 2022, 14:08
Helderberg guesthouse
Really disappointing. We were offered a sea view - just a brick wall. The bed was really totally worn out and extremely uncomfortable. Kitchen staff didn't know how to boil an egg. Could only offer medium or hard fried egg, tough bacon and sometimes tomatoes. Couldn't supply plain yogurt and fruit was only available on occasion. Not impressed.
0
Replies (0)HR
Heenen R
1 reviews | Active since Jan 2020
2 Jan 2020, 13:22
Bad Service
I disliked everything. Lydia's attitude towards us was rude, obnoxious shocking, arrogant , and disgusting after I complained to the owner about the dirty sheets at check in. She refused to serve us. Never greeted us daily and acted as though we were a plague. She ignored us completely. We greeted her and she would ignore us blatantly The owner Nicolas told us that we must rather book in 5 star as his place is budget The rooms were not cleaned completely upon check in. The beds were sunken. The towels were dirty and stained The shower drainage does not work well The showers have moss and filthy dirt build up The sheets and pillow cases were stained There's very little parking space. The main driveway gate remains open and the main door gate is never locked. Intruders can open the gate and walk straight into the guest house. It was the most awful experience in my history of bookings and I have travelled the world
Helpful (0)
|Replies (0)HR
Heenen R
1 reviews | Active since Jan 2020
2 Jan 2020, 13:22
Bad Service
I disliked everything. Lydia's attitude towards us was rude, obnoxious shocking, arrogant , and disgusting after I complained to the owner about the dirty sheets at check in. She refused to serve us. Never greeted us daily and acted as though we were a plague. She ignored us completely. We greeted her and she would ignore us blatantly The owner Nicolas told us that we must rather book in 5 star as his place is budget The rooms were not cleaned completely upon check in. The beds were sunken. The towels were dirty and stained The shower drainage does not work well The showers have moss and filthy dirt build up The sheets and pillow cases were stained There's very little parking space. The main driveway gate remains open and the main door gate is never locked. Intruders can open the gate and walk straight into the guest house. It was the most awful experience in my history of bookings and I have travelled the world
0
Replies (0)