HT
Hello Tomato
Unclaimed Business
HT
Hello Tomato
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Walter E
1 reviews | Active since Jan 2020
30 Mar 2022, 06:44
Goodbye Hello Tomato
Two weeks ago I bought two pizzas from Hello Tomato at Kyalami Corner. Halfway through my Kosmic Karma pizza I discovered it had no cheese. I thought, that’s strange, but then thought perhaps it was a vegan option that I had chosen. The next morning when I saw my son I asked whether he had cheese on his Hawaiian pizza and he replied that it also had no cheese. Now I knew there was a problem but thought ah well I need to check inside the box next time. A week ago, I happened to be at Kyalami Corner on another errand and as I passed Hello Tomato I thought let me pop in and tell them of my experience. I did not have my slip and was expecting nothing other than to make them aware of the problem. To my surprise, the lady at the counter offered to replace the pizzas for me there and then. I asked her if I could take a rain check as pizza did not fit it into my plan for the day and she said no problem I could come back another day. So yesterday I felt like pizza and decided to take up the offer. I was greeted by a friendly gent, and the lady that had given me the rain check, who remembered me and the rain check and said the replacement pizzas would be ready in 15 minutes. So off I went to do some other shopping whilst thinking that's a really great customer experience and I must share it on social media. However, when I returned to collect my pizzas I was told there had been a turn of events in that the manager, Gareth Illman had decreed I could only have one replacement pizza - the Hawaiian (which unlike my son, is not my preference). I declined the offer and said that the manager could enjoy the Hawaiian pizza while I tell Hello Peter about my experience. In situations like these, managers should really just get out of the way of their staff as they try to turn a bad customer experience (no cheese on the pizzas) into a bouquet worthy customer experience (replacement pizzas). So, what would have been a positive post about Hello Tomato is now a negative one. From my side it’s goodbye to Hello Tomato as I vote with my money and tell the story to others.
Helpful (0)
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Walter E
1 reviews | Active since Jan 2020
30 Mar 2022, 06:44
Goodbye Hello Tomato
Two weeks ago I bought two pizzas from Hello Tomato at Kyalami Corner. Halfway through my Kosmic Karma pizza I discovered it had no cheese. I thought, that’s strange, but then thought perhaps it was a vegan option that I had chosen. The next morning when I saw my son I asked whether he had cheese on his Hawaiian pizza and he replied that it also had no cheese. Now I knew there was a problem but thought ah well I need to check inside the box next time. A week ago, I happened to be at Kyalami Corner on another errand and as I passed Hello Tomato I thought let me pop in and tell them of my experience. I did not have my slip and was expecting nothing other than to make them aware of the problem. To my surprise, the lady at the counter offered to replace the pizzas for me there and then. I asked her if I could take a rain check as pizza did not fit it into my plan for the day and she said no problem I could come back another day. So yesterday I felt like pizza and decided to take up the offer. I was greeted by a friendly gent, and the lady that had given me the rain check, who remembered me and the rain check and said the replacement pizzas would be ready in 15 minutes. So off I went to do some other shopping whilst thinking that's a really great customer experience and I must share it on social media. However, when I returned to collect my pizzas I was told there had been a turn of events in that the manager, Gareth Illman had decreed I could only have one replacement pizza - the Hawaiian (which unlike my son, is not my preference). I declined the offer and said that the manager could enjoy the Hawaiian pizza while I tell Hello Peter about my experience. In situations like these, managers should really just get out of the way of their staff as they try to turn a bad customer experience (no cheese on the pizzas) into a bouquet worthy customer experience (replacement pizzas). So, what would have been a positive post about Hello Tomato is now a negative one. From my side it’s goodbye to Hello Tomato as I vote with my money and tell the story to others.
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Sam M
1 reviews | Active since Jan 2020
18 Jan 2022, 08:07
Heartbreaking Service
We received absolutely disgusting service from Hello Tomato Melrose, and it felt so targeted. In the end we had to go to a different restaurant called Little Italy where we were treated like Kings and Queens... I will never set foot in any hello Tomato chain because of how we got treated. Serving people should be a joyful and it should not be based on my appearance, or how I look or the color of my skin. I surely hope those that will come to this restaurant in future will receive good service.
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Sam M
1 reviews | Active since Jan 2020
18 Jan 2022, 08:07
Heartbreaking Service
We received absolutely disgusting service from Hello Tomato Melrose, and it felt so targeted. In the end we had to go to a different restaurant called Little Italy where we were treated like Kings and Queens... I will never set foot in any hello Tomato chain because of how we got treated. Serving people should be a joyful and it should not be based on my appearance, or how I look or the color of my skin. I surely hope those that will come to this restaurant in future will receive good service.
0
Replies (0)PB
Paoul B
1 reviews | Active since Jan 2020
16 Dec 2021, 14:46
Amazing Pizza! Great service and just all round good experience.
Hello Tomato Craighall Park. Food is amazing and you definitely get bang for your buck. Delicious meal once again. Arrived steaming hot and full of flavor. Thank you for making our night!! (Never mind the giggles I have reading your menu. Every. Time.
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Paoul B
1 reviews | Active since Jan 2020
16 Dec 2021, 14:46
Amazing Pizza! Great service and just all round good experience.
Hello Tomato Craighall Park. Food is amazing and you definitely get bang for your buck. Delicious meal once again. Arrived steaming hot and full of flavor. Thank you for making our night!! (Never mind the giggles I have reading your menu. Every. Time.
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Replies (0)BA
Beverley A
1 reviews | Active since Jan 2020
23 Jul 2021, 11:06
Hello tomato- Kyalami Corner.
Chris, who happened to answer the phone when we callled to place an order for delivery is a Super employee, he was polite, friendly and has a clear voice. A true keeper. The one pizza, meat and men wasn't nice at all, it had a funny taste to it, this is the only compliment of the experience. But not Chris's fault.
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Beverley A
1 reviews | Active since Jan 2020
23 Jul 2021, 11:06
Hello tomato- Kyalami Corner.
Chris, who happened to answer the phone when we callled to place an order for delivery is a Super employee, he was polite, friendly and has a clear voice. A true keeper. The one pizza, meat and men wasn't nice at all, it had a funny taste to it, this is the only compliment of the experience. But not Chris's fault.
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HILTON E
1 reviews | Active since Jan 2020
22 Jun 2020, 07:25
STAFF EATING IN KITCHEN AREA WITH FINGERS IN MOUTH
Went to Hello Tomato Melrose Arch Sunday 21 June 5.57pm. Order 2 pizza. I waited outside when I checked if ready I saw 1 staff lady at back in kitchen eating a meal with her fingers in mouth. This disturbed me. When pizza was ready i noticed about 5 staff members in kitchen all eating with their meals with fingers in mouth. This is gross and highly unhygienic. I did not eat the meal and i will never go back to hello tomato ever. BAD FIRST EXPERIENCE. BAD FAST FOOD FRANCHISE MANAGEMENT.
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HILTON E
1 reviews | Active since Jan 2020
22 Jun 2020, 07:25
STAFF EATING IN KITCHEN AREA WITH FINGERS IN MOUTH
Went to Hello Tomato Melrose Arch Sunday 21 June 5.57pm. Order 2 pizza. I waited outside when I checked if ready I saw 1 staff lady at back in kitchen eating a meal with her fingers in mouth. This disturbed me. When pizza was ready i noticed about 5 staff members in kitchen all eating with their meals with fingers in mouth. This is gross and highly unhygienic. I did not eat the meal and i will never go back to hello tomato ever. BAD FIRST EXPERIENCE. BAD FAST FOOD FRANCHISE MANAGEMENT.
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