HG
Herholdt's Group (Pty) Ltd
Unclaimed Business
HG
Herholdt's Group (Pty) Ltd
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
3.7|3 Reviews
May '25 - Apr '26
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
Frequently Asked Questions About Herholdt's Group (Pty) Ltd
Herholdt's Group (Pty) Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Herholdt's Group (Pty) Ltd across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDD
MB
Marizette B
1 reviews | Active since Jan 2020
12 Aug 2025, 09:35
WACO ELEC 1200W BAR WALL MOUNTED HEATER BOUGHT AT HERHOLDTS
We as an electrical supplier, purchased two 1200w bar heaters from Herholdts Bloemfontein, and both lasted less than a month before breaking. In just two months, both failed in exactly the same way. When I returned them, I was told the warranty only covers the heater itself and not the bars that broke — which makes no sense, as the bars are the main part that provides the heat. I received no refund or replacement. The product is of very poor quality, and I would not recommend anyone to buy it. Extremely disappointed in both the product and the after-sales service.
Helpful (0)
|Replies (0)MB
Marizette B
1 reviews | Active since Jan 2020
12 Aug 2025, 09:35
WACO ELEC 1200W BAR WALL MOUNTED HEATER BOUGHT AT HERHOLDTS
We as an electrical supplier, purchased two 1200w bar heaters from Herholdts Bloemfontein, and both lasted less than a month before breaking. In just two months, both failed in exactly the same way. When I returned them, I was told the warranty only covers the heater itself and not the bars that broke — which makes no sense, as the bars are the main part that provides the heat. I received no refund or replacement. The product is of very poor quality, and I would not recommend anyone to buy it. Extremely disappointed in both the product and the after-sales service.
0
Replies (0)LP
AL
Anton L
1 reviews | Active since Jan 2020
21 Mar 2025, 06:17
Pathetic and arrogant 'service' levels.
Drove 261km to collect a battery that was fixed for me. (After having to struggle for close to 6 weeks just for them to accept the Sunsynk battery that had an issue.) Upon arrival I was refused entry to the Randburg premises for 'not having made an appointment' This, despite the fact that I did in fact make an appointment 2 days in advance, and my invoice for repairs was paid well in advance of them actually doing the repair. So I had to drive back, another 261km, empty handed. Still waiting for an apology...
Helpful (0)
|Replies (0)AL
Anton L
1 reviews | Active since Jan 2020
21 Mar 2025, 06:17
Pathetic and arrogant 'service' levels.
Drove 261km to collect a battery that was fixed for me. (After having to struggle for close to 6 weeks just for them to accept the Sunsynk battery that had an issue.) Upon arrival I was refused entry to the Randburg premises for 'not having made an appointment' This, despite the fact that I did in fact make an appointment 2 days in advance, and my invoice for repairs was paid well in advance of them actually doing the repair. So I had to drive back, another 261km, empty handed. Still waiting for an apology...
0
Replies (0)CB
Colin B
1 reviews | Active since Jan 2020
28 Oct 2024, 18:41
Exvellent support received from Herholdt's Group (Pty) Ltd
I would like to thank Herholdt's Group (Pty) Ltd for their excellent service today, from the receptionist to the support team, Ryno went the extra mile. Keep it up guys
Helpful (0)
|Replies (0)CB
Colin B
1 reviews | Active since Jan 2020
28 Oct 2024, 18:41
Exvellent support received from Herholdt's Group (Pty) Ltd
I would like to thank Herholdt's Group (Pty) Ltd for their excellent service today, from the receptionist to the support team, Ryno went the extra mile. Keep it up guys
0
Replies (0)AE
Angelique E
1 reviews | Active since Jan 2020
23 Sept 2024, 11:37
Prompt and effective communication.
Dear Herholdt's Group Team, I hope this message finds you well. I wanted to take a moment to express my appreciation for the outstanding service I received from two of your employees, Ansune and Corne, during my recent phone inquiry. When I called the Randburg branch, Ansune answered with such friendliness and professionalism. I had a question regarding the sizing of a product I wanted to purchase online. Although she was initially uncertain about the size, Ansune went above and beyond by contacting her colleague, Corne, to ensure I received the correct information. Their prompt and effective communication left me feeling valued and well taken care of. It’s rare to find such dedication to customer service, and I believe it deserves recognition. Thank you for cultivating such a positive environment within your team. I look forward to making my purchase and will be sure to recommend your services to others! Best regards,
Helpful (0)
|Replies (0)AE
Angelique E
1 reviews | Active since Jan 2020
23 Sept 2024, 11:37
Prompt and effective communication.
Dear Herholdt's Group Team, I hope this message finds you well. I wanted to take a moment to express my appreciation for the outstanding service I received from two of your employees, Ansune and Corne, during my recent phone inquiry. When I called the Randburg branch, Ansune answered with such friendliness and professionalism. I had a question regarding the sizing of a product I wanted to purchase online. Although she was initially uncertain about the size, Ansune went above and beyond by contacting her colleague, Corne, to ensure I received the correct information. Their prompt and effective communication left me feeling valued and well taken care of. It’s rare to find such dedication to customer service, and I believe it deserves recognition. Thank you for cultivating such a positive environment within your team. I look forward to making my purchase and will be sure to recommend your services to others! Best regards,
0
Replies (0)BD
Brian D
1 reviews | Active since Jan 2020
7 Jun 2023, 12:27
What service????????
I drove 80kms to Randburg to buy goods from them. At the gate the security guard told me that I need to make an appointment to go in. What BS what a waste of time and petrol Typical SA level of service these days
Helpful (0)
|Replies (0)BD
Brian D
1 reviews | Active since Jan 2020
7 Jun 2023, 12:27
What service????????
I drove 80kms to Randburg to buy goods from them. At the gate the security guard told me that I need to make an appointment to go in. What BS what a waste of time and petrol Typical SA level of service these days
0
Replies (0)MM
Maxwell M
1 reviews | Active since Jan 2020
8 Feb 2023, 12:36
Very unhappy with problem resolution
Physically visited the Randburg outlet looking for solar panel mounting clips. I had a sample of what I wanted. Reception said they had the clips and I paid. (Invoice 275448 dated 17 January 2022). Good service thus far. Went with sales staff to warehouse and found clips in stock were wrong size. A refund was promised via deposit to my bank account. I filled in the necessary form for the deposit and the lady to whom I paid copied me in on the internal refund request email. Its now a year and I am unable to find any record of the refund in my account. I have made two written follow-up and these have gone unanswered. I have the relevant emails. This is not good customer service. Not likely to deal with the company in future
Helpful (0)
|Replies (0)MM
Maxwell M
1 reviews | Active since Jan 2020
8 Feb 2023, 12:36
Very unhappy with problem resolution
Physically visited the Randburg outlet looking for solar panel mounting clips. I had a sample of what I wanted. Reception said they had the clips and I paid. (Invoice 275448 dated 17 January 2022). Good service thus far. Went with sales staff to warehouse and found clips in stock were wrong size. A refund was promised via deposit to my bank account. I filled in the necessary form for the deposit and the lady to whom I paid copied me in on the internal refund request email. Its now a year and I am unable to find any record of the refund in my account. I have made two written follow-up and these have gone unanswered. I have the relevant emails. This is not good customer service. Not likely to deal with the company in future
0
Replies (0)