Disgustingly drunk

I previously booked in at Herm**** Backpackers and did I have no regret at all... because the service was so fantastic and the fact that I enjoyed it there I thought this time around why not?! To my regret, I experienced problems with my card and after various attempts I thought wait let me rather make contact with them to notify them that I'm experiencing problems with my transaction and if it would be applicable if I pay upon arrival. I got such quick response confirming that I may pay upon arrival and that reception however closes between 21h30 and 22h00. I had to confirm my arrival time which I did. I then arrived at Herm**** Backpackers just after 21h00 (which is still punctual) only to arrive and being met at the front door by a lady (whom I assume is an employee) peeking at me from the door only opening it slightly as if I'm some kind of monster or any threat to her.... So I confirmed with her who I am and that I quickly wanted to secure the booking and book in aswell to my shock I was told in a very short tempered manner " Sorry (without geniune being sorry) your booking has been cancelled" and here I am so confused trying to explain but I did got confirmation that I could pay upon arrival... the lady kept this "couldnt-care-less" attitude when she now tells me Reception has closed already....

I was defnitly upset and furious by this disgusted service but still did I remain calm I turned around and walk back to the car.

Monday I felt that I just have to send them a email informing them of their unacceptable service and how disgusted I find it ... WOW! The reply most defnitly even shocked me more ! and I quote " I’m sorry that you found us disturbingly unprofessional – but the truth is, we felt we had to protect the comfort of our existing guests due to the fact that you arrived here significantly under the influence of alcohol."

Meanwhile, I ain't even a alcohol user or drinker and wasn't I sure what is supposed to be more shocking then what the rude and bad service I received or the response to my mail. I think I have a slight idea why I was being turned away but how dare I now make a statement without facts, I mean c'mon I ain't a Herm**** Backpackers Employee because gosh they good at making statements without facts....

After responding to them again informing them that it is so ironic that they accuse me of being under the influence whilst I ain't even a drinker.... well all I can say is I'm still waiting on a reply from them...

Or oops maybe they did respond let me check for the 150th time though maybe I'm just too 'drunk' to see.

DISGUSTED TO THE CORE