Pathetic Service by Herotel

Our whole residential block's internet went off on Thursday Morning 26/05/21. We informed Herotel, but they did nothing. Friday morning we called again, and they said it would be fixed by 11. 11 came and nothing was fixed. Saturday the whole day we were off. At 16:00 we got a sms that read, "internet problem resolved" but mine was still off. I called probably 30 times. No one seems to want to help. I called the manager, but he doesnt pick up or read his messages. It's now Sunday, going on Monday and still I don't have any internet. This is pathetic. No one wants to help. The so called Manager doesn't answer his phone or try to help. Useless pathetic service by Herotel.