HP
Hewlett Packard
Unclaimed Business
HP
Hewlett Packard
Unclaimed Business
10 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
-80
Recommended: Unlikely
Review Distribution
1.2|10 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(10%)
2(0%)
1(90%)
5(0%)
4(0%)
3(10%)
2(0%)
1(90%)
Frequently Asked Questions About Hewlett Packard
Hewlett Packard has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Hewlett Packard across 273 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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BENITA B
1 reviews | Active since Jan 2020
14 Jan 2026, 15:31
HP Smart tank 585 printet
Never buy the HP Smart Tank 585. Error E3 or paper jam. Go Canon or go without a printer. Worst printer ever, my previous Canon worked fir 5 people with no problem. The HP cant compare. So dissapointed in this printer. Taking it back to Incredible Connection hoping they will have some sort of workable solution.
Helpful (0)
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BENITA B
1 reviews | Active since Jan 2020
14 Jan 2026, 15:31
HP Smart tank 585 printet
Never buy the HP Smart Tank 585. Error E3 or paper jam. Go Canon or go without a printer. Worst printer ever, my previous Canon worked fir 5 people with no problem. The HP cant compare. So dissapointed in this printer. Taking it back to Incredible Connection hoping they will have some sort of workable solution.
0
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Chantel C
1 reviews | Active since Jan 2020
9 Dec 2025, 13:49
Worst Service_Support from HP Inc & Hemmersbach
On August 11, 2025, our company's Field Service Engineer logged a case with HP Inc. following an onsite assessment of a faulty HP Laptop at our client's location. On August 15, 2025, we received a repair quotation of R11,257.35 from HP Inc. Payment was made on August 19, 2025, and subsequently provided the requested billing information on August 27. Unfortunately, we did not receive any further communication from HP. After following up on September 3, 2025, we were informed on September 4 that the client had provided an incorrect VAT number, despite the client confirming that the VAT number was indeed accurate. On September 8, we received an email from HP indicating that the case would be escalated to the appropriate team. However, by September 15, we still had not received any updates. After multiple follow-ups, we learned on October 3 that there was a shortage of necessary materials for the repair, with an estimated arrival date of October 14, 2025. On October 8, we were contacted by Hemmersbach South Africa, indicating that our ticket was with them and they were to proceed with the repair. An appointment was scheduled for October 13, but on October 10, we were informed that the engineer would be unable to attend due to unforeseen circumstances. When we reached out to Hemmersbach on the scheduled date, we were told that staffing issues prevented them from fulfilling the appointment, despite the client having waited two months for the repair. We were assured that the case was being prioritized, and an engineer was scheduled for October 16. However, the engineer did not arrive on scheduled date and later communicated via WhatsApp to the Client that he would come on October 17 instead. Upon arrival, the engineer arrived with the incorrect spare part, making it impossible to complete the repair. He acknowledged that HP Inc. had sent the wrong parts and indicated he would order the correct ones. On October 24, we requested an update on the spare parts from Hemmersbach. We were informed that they were awaiting delivery from HP. Unfortunately, we did not receive any further updates for the following few weeks. Despite our endless follow-up emails and phone calls to HP and Hemmersbach, we received no responses, except for an automated email stating that the case had been closed, which is concerning given that the issue remains unresolved. They have up to date still not been able to provide us with any updates on the repair status and just say the parts are not available and they are trying to source the parts, this has now been ongoing for 4 months, no assistance from Hemmersbach, no one is able to connect us to a manager or provide us with a resolution to this case.
Helpful (0)
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Chantel C
1 reviews | Active since Jan 2020
9 Dec 2025, 13:49
Worst Service_Support from HP Inc & Hemmersbach
On August 11, 2025, our company's Field Service Engineer logged a case with HP Inc. following an onsite assessment of a faulty HP Laptop at our client's location. On August 15, 2025, we received a repair quotation of R11,257.35 from HP Inc. Payment was made on August 19, 2025, and subsequently provided the requested billing information on August 27. Unfortunately, we did not receive any further communication from HP. After following up on September 3, 2025, we were informed on September 4 that the client had provided an incorrect VAT number, despite the client confirming that the VAT number was indeed accurate. On September 8, we received an email from HP indicating that the case would be escalated to the appropriate team. However, by September 15, we still had not received any updates. After multiple follow-ups, we learned on October 3 that there was a shortage of necessary materials for the repair, with an estimated arrival date of October 14, 2025. On October 8, we were contacted by Hemmersbach South Africa, indicating that our ticket was with them and they were to proceed with the repair. An appointment was scheduled for October 13, but on October 10, we were informed that the engineer would be unable to attend due to unforeseen circumstances. When we reached out to Hemmersbach on the scheduled date, we were told that staffing issues prevented them from fulfilling the appointment, despite the client having waited two months for the repair. We were assured that the case was being prioritized, and an engineer was scheduled for October 16. However, the engineer did not arrive on scheduled date and later communicated via WhatsApp to the Client that he would come on October 17 instead. Upon arrival, the engineer arrived with the incorrect spare part, making it impossible to complete the repair. He acknowledged that HP Inc. had sent the wrong parts and indicated he would order the correct ones. On October 24, we requested an update on the spare parts from Hemmersbach. We were informed that they were awaiting delivery from HP. Unfortunately, we did not receive any further updates for the following few weeks. Despite our endless follow-up emails and phone calls to HP and Hemmersbach, we received no responses, except for an automated email stating that the case had been closed, which is concerning given that the issue remains unresolved. They have up to date still not been able to provide us with any updates on the repair status and just say the parts are not available and they are trying to source the parts, this has now been ongoing for 4 months, no assistance from Hemmersbach, no one is able to connect us to a manager or provide us with a resolution to this case.
0
Replies (0)JC
Jonathan C
1 reviews | Active since Jan 2020
3 Nov 2025, 10:21
Hewlette Packard, terrible printer and pathetic service
Truly awful company to deal with, pathetic support, faulty equipment and unwilling to help. After buying a brand new HP Smart Tank 530 which started giving issues a week after buying it, to get told it must go in for service. Subsequently the device went in 3 time for the same fault and almost spent half the time I owned it in for repair it was finally replaced with a refurbished unit. This unit came up with a fault about 6 months after getting it, an new problem not printing pages properly or not at all. I take the unit in and find out that the repair agency that supported me previously had closed down and there is a new agency (Only good part of this story is the new agents were amazing and efficient, thank you Hemmersbach), they informed me that the warranty I purchased with the original printer was not transferred to the replacement printer and I only have 16 days left of what should be about 2 years left. They inform me that only HP can correct the warranty and I must use their live chat to get this done. When trying to use the Live chat I get directed to the Whataspp chat. and after spending about 2 hours on the chat with their consultant, I get told to phone their call center. I request that they call me because I have now wasted 2 hours on a chat, about 8 hours traveling up and down and having to repeatedly install this printer, I ask that they call me because 0860 number are not cheap from a cell phone. To which I just repeatedly get the run around that they can not get them to call me. I, now very annoyed want to speak to a manager and the consultant won't even assist with that, I get told again to use the call center. Eventually he just ends the conversation and "cuts" me off After a year of struggling having spent a few thousand rand on the printer, lost time and fuel costs to get this thing sorted I am not at my wits end. This service is pathetic, the product is obviously problematic but they don't care because they have our money. All I needed done was the warranty get moved to the replacement printer as it was supposed to be done when it got replaced. And this is the outcome. Warranty not moved, support staff unable or unwilling to do their job. And a second hand printer which I hope works because the warranty has now lapsed. I do not even have an email address for support or complaints to link to this review as there isn't one available online, pathetic! Only address I could find was the board of directors email address.
Helpful (0)
|Replies (0)JC
Jonathan C
1 reviews | Active since Jan 2020
3 Nov 2025, 10:21
Hewlette Packard, terrible printer and pathetic service
Truly awful company to deal with, pathetic support, faulty equipment and unwilling to help. After buying a brand new HP Smart Tank 530 which started giving issues a week after buying it, to get told it must go in for service. Subsequently the device went in 3 time for the same fault and almost spent half the time I owned it in for repair it was finally replaced with a refurbished unit. This unit came up with a fault about 6 months after getting it, an new problem not printing pages properly or not at all. I take the unit in and find out that the repair agency that supported me previously had closed down and there is a new agency (Only good part of this story is the new agents were amazing and efficient, thank you Hemmersbach), they informed me that the warranty I purchased with the original printer was not transferred to the replacement printer and I only have 16 days left of what should be about 2 years left. They inform me that only HP can correct the warranty and I must use their live chat to get this done. When trying to use the Live chat I get directed to the Whataspp chat. and after spending about 2 hours on the chat with their consultant, I get told to phone their call center. I request that they call me because I have now wasted 2 hours on a chat, about 8 hours traveling up and down and having to repeatedly install this printer, I ask that they call me because 0860 number are not cheap from a cell phone. To which I just repeatedly get the run around that they can not get them to call me. I, now very annoyed want to speak to a manager and the consultant won't even assist with that, I get told again to use the call center. Eventually he just ends the conversation and "cuts" me off After a year of struggling having spent a few thousand rand on the printer, lost time and fuel costs to get this thing sorted I am not at my wits end. This service is pathetic, the product is obviously problematic but they don't care because they have our money. All I needed done was the warranty get moved to the replacement printer as it was supposed to be done when it got replaced. And this is the outcome. Warranty not moved, support staff unable or unwilling to do their job. And a second hand printer which I hope works because the warranty has now lapsed. I do not even have an email address for support or complaints to link to this review as there isn't one available online, pathetic! Only address I could find was the board of directors email address.
0
Replies (0)PC
MM
Mari M
1 reviews | Active since Jan 2020
1 Oct 2025, 08:05
Zero after sales service
Zero is the actual rating. You buy a high end laptop for a lot of money. A year later the motherboard and battery needs to be replaced. Firstly the normal HP repair centre is not allowed to fix it because it's a high end laptop. Send it to the qualified repair centre. This centre says they ordered the parts. HP cancels this repair centre and moves to another company. My laptop gets sent to the new company. This is now 5-6 months later. Today they want proof of purchase when this was bought on their website as a gift! And trying to get anyone the telephone is ****** useless! No replies just nothing! Do not buy any computers or laptops from them.
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Mari M
1 reviews | Active since Jan 2020
1 Oct 2025, 08:05
Zero after sales service
Zero is the actual rating. You buy a high end laptop for a lot of money. A year later the motherboard and battery needs to be replaced. Firstly the normal HP repair centre is not allowed to fix it because it's a high end laptop. Send it to the qualified repair centre. This centre says they ordered the parts. HP cancels this repair centre and moves to another company. My laptop gets sent to the new company. This is now 5-6 months later. Today they want proof of purchase when this was bought on their website as a gift! And trying to get anyone the telephone is ****** useless! No replies just nothing! Do not buy any computers or laptops from them.
0
Replies (0)RL
Richard L
1 reviews | Active since Jan 2020
3 Sept 2025, 07:32
Horific after sales service from HP
Worst support ever, I took my HP notebook for repairs on the 7th of April 2025, I was notified it was a warranty repair work order number: 0006074094 and a link to track the progress, after numerous calls and emails, on the 13th of May I was sent a quotation from HP: 3014458937 that the repairs will cost R4331.00, I paid this in full on the 27th May 2025. (this was a warranty claim as HP initially said), no details were given, the invoice just stated HP Part OSS - Adv exch (Fixed Service) this quote would expire 12th June 25. after countless emails, phone calls, their is still no resolution to my notebook. Case ID: 5141216382. its been over 5x months now. I have been pushed from HP Support to Ensure Services, Reddington and for the last two months with Hemmersbach and still no one can help me!!!!!
Helpful (0)
|Replies (0)RL
Richard L
1 reviews | Active since Jan 2020
3 Sept 2025, 07:32
Horific after sales service from HP
Worst support ever, I took my HP notebook for repairs on the 7th of April 2025, I was notified it was a warranty repair work order number: 0006074094 and a link to track the progress, after numerous calls and emails, on the 13th of May I was sent a quotation from HP: 3014458937 that the repairs will cost R4331.00, I paid this in full on the 27th May 2025. (this was a warranty claim as HP initially said), no details were given, the invoice just stated HP Part OSS - Adv exch (Fixed Service) this quote would expire 12th June 25. after countless emails, phone calls, their is still no resolution to my notebook. Case ID: 5141216382. its been over 5x months now. I have been pushed from HP Support to Ensure Services, Reddington and for the last two months with Hemmersbach and still no one can help me!!!!!
0
Replies (0)LL
Lizelle L
1 reviews | Active since Jan 2020
1 Aug 2025, 09:00
HP ink wastage - Not an economical printer
We have 2 x HP OfficeJet Pro 9023's, but one of them we strictly print in black. Yet I have to buy a full set of colour cartridges in order to use this printer even though the default printing is set as Black only. We now got clever and when I try to print in Black and it says I can not continue untill I refill the Yellow / Magenta / Cyan, I take the used cartridge from the other machine and give the colour machine the full colour cartridge. Yet, twice in a row now the black printer starts with replace one colour, so I do and then it immediately says replace the next without having printed even one page! And guess what after I replaced that one it asked for the next - again without even printing one page! It did not even warn yet that, that colour was running low. To add insult to injury, the Yellow was low on the colour machine, but not yet warning that it was low, but putting it in the black machine it said it was depleted. It costs over R3,000 to buy a full set of XL cartridges and HP wastes a lot of ink with printer maintenance it seems - it didn't print any pages, but after the maintenance is done when inserting a cartridge, the ink is suddenly gone! I have photos as proof. I really feel HP should work on ink sensors at the price they charge for original ink. I would not recommend anyone to buy an HP printer if you predominantly print in black. I know it uses a bit of ink to keep the printhead from drying out, but I often insert a ½ full colour cartridge (that I never use), yet it is up within a month or three. That is not fair usage and costs a fortune! Not happy - I don't see any reason to continue buying original ink at the cost and waste of HP technology. HP you should be doing better in this technological advanced age.
Helpful (0)
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Lizelle L
1 reviews | Active since Jan 2020
1 Aug 2025, 09:00
HP ink wastage - Not an economical printer
We have 2 x HP OfficeJet Pro 9023's, but one of them we strictly print in black. Yet I have to buy a full set of colour cartridges in order to use this printer even though the default printing is set as Black only. We now got clever and when I try to print in Black and it says I can not continue untill I refill the Yellow / Magenta / Cyan, I take the used cartridge from the other machine and give the colour machine the full colour cartridge. Yet, twice in a row now the black printer starts with replace one colour, so I do and then it immediately says replace the next without having printed even one page! And guess what after I replaced that one it asked for the next - again without even printing one page! It did not even warn yet that, that colour was running low. To add insult to injury, the Yellow was low on the colour machine, but not yet warning that it was low, but putting it in the black machine it said it was depleted. It costs over R3,000 to buy a full set of XL cartridges and HP wastes a lot of ink with printer maintenance it seems - it didn't print any pages, but after the maintenance is done when inserting a cartridge, the ink is suddenly gone! I have photos as proof. I really feel HP should work on ink sensors at the price they charge for original ink. I would not recommend anyone to buy an HP printer if you predominantly print in black. I know it uses a bit of ink to keep the printhead from drying out, but I often insert a ½ full colour cartridge (that I never use), yet it is up within a month or three. That is not fair usage and costs a fortune! Not happy - I don't see any reason to continue buying original ink at the cost and waste of HP technology. HP you should be doing better in this technological advanced age.
0
Replies (0)PW
Piotr W
1 reviews | Active since Jan 2020
18 Jul 2025, 09:03
Disgust service !!!!!! No SERIVICE
Nobody at the the office call centre 0861474767 can help you when you are wanting to buy a laptop The staff do not have the numbers / the manager is off sick; hence, there is no one else they can put you through to. As per the lady, she does not have any numbers of any other persons in the company.
Helpful (0)
|Replies (0)PW
Piotr W
1 reviews | Active since Jan 2020
18 Jul 2025, 09:03
Disgust service !!!!!! No SERIVICE
Nobody at the the office call centre 0861474767 can help you when you are wanting to buy a laptop The staff do not have the numbers / the manager is off sick; hence, there is no one else they can put you through to. As per the lady, she does not have any numbers of any other persons in the company.
0
Replies (0)