HM
Hyundai Milnerton
Unclaimed Business
HM
Hyundai Milnerton
Unclaimed Business
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyundai Milnerton faces severe criticism across virtually every aspect of its customer experience. Customers consistently report broken promises, poor after-sales communication, and a lack of accountability from management. Recurring complaints include unresolved vehicle defects on new cars, unfulfilled service plan commitments, delayed licence plate processing, and failure to process refunds. Multiple reviewers highlight that sales staff are attentive during the sale but become unresponsive once payment is made. The dealer principal is described as unreachable and dismissive when concerns are escalated.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-60
Recommended: Unlikely
Review Distribution
1.8|10 Reviews
May '25 - Apr '26
5(22.2%)
4(0%)
3(0%)
2(0%)
1(77.8%)
5(22.2%)
4(0%)
3(0%)
2(0%)
1(77.8%)
Frequently Asked Questions About Hyundai Milnerton
Based on recent customer reviews, Hyundai Milnerton faces severe criticism across virtually every aspect of its customer experience. Customers consistently report broken promises, poor after-sales communication, and a lack of accountability from management. Recurring complaints include unresolved vehicle defects on new cars, unfulfilled service plan commitments, delayed licence plate processing, and failure to process refunds. Multiple reviewers highlight that sales staff are attentive during the sale but become unresponsive once payment is made. The dealer principal is described as unreachable and dismissive when concerns are escalated.
Hyundai Milnerton has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Hyundai Milnerton across 40 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Akhona M
1 reviews | Active since Jan 2020
12 Mar 2026, 08:02
Good service
Here's a polished version: I recently had a fantastic experience at the Milnerton branch Hyundai, thanks to Francois! 😊 I know some people say buying a car can be overwhelming, but Francois made it super simple for me. He walked me through everything, gave great advice, and helped me find the perfect car - I absolutely love it! 🥂 Thanks so much, Francois! Wishing you many more successful deals 🚗
Helpful (0)
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Akhona M
1 reviews | Active since Jan 2020
12 Mar 2026, 08:02
Good service
Here's a polished version: I recently had a fantastic experience at the Milnerton branch Hyundai, thanks to Francois! 😊 I know some people say buying a car can be overwhelming, but Francois made it super simple for me. He walked me through everything, gave great advice, and helped me find the perfect car - I absolutely love it! 🥂 Thanks so much, Francois! Wishing you many more successful deals 🚗
0
Replies (0)EC
Erik C
1 reviews | Active since Jan 2020
9 Mar 2026, 15:58
Awesome Hyundai experience.
Thank you Hyundai Milnerton for a pain free purchase at the branch. Sincere appreciation to Francois, who treated me so warmly, listening to my story & ensuring that my every need was met. All boxes were ticked - Thanks to Kyle & Zi for making the magic. Awesome communication & help throughout. I drive away knowing that I will seek you out for my next Hyundai experience. Thank you all.
Helpful (0)
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Erik C
1 reviews | Active since Jan 2020
9 Mar 2026, 15:58
Awesome Hyundai experience.
Thank you Hyundai Milnerton for a pain free purchase at the branch. Sincere appreciation to Francois, who treated me so warmly, listening to my story & ensuring that my every need was met. All boxes were ticked - Thanks to Kyle & Zi for making the magic. Awesome communication & help throughout. I drive away knowing that I will seek you out for my next Hyundai experience. Thank you all.
0
Replies (0)AP
Aasief P
1 reviews | Active since Jan 2020
12 Feb 2026, 15:47
Poor after sales service/lack of communication
Im am very disappointed with the service from the Hyundai Milnerton branch. I purchased a Hyundai Creta on 31 December, and six weeks later I am still waiting for my licence plate. My extended temporary permit has already expired (I had it extended two weeks ago), and I have also been unable to renew the vehicle licence, which expired on 15/01/26. Without a licence plate number, I am also unable to apply for a new vehicle licence. As a result, I am currently unable to drive a vehicle that I recently purchased, which is causing significant inconvenience. I have tried to liaise with the salesperson multiple times but am either told there is a backlog at the traffic department, that someone will contact me, or I receive no response at all. The branch was very quick to make the sale, but the after-sales service has been extremely poor, and I feel ignored as a customer. I would strongly urge management to improve communication and support for customers once the sale has been completed.
Helpful (0)
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Aasief P
1 reviews | Active since Jan 2020
12 Feb 2026, 15:47
Poor after sales service/lack of communication
Im am very disappointed with the service from the Hyundai Milnerton branch. I purchased a Hyundai Creta on 31 December, and six weeks later I am still waiting for my licence plate. My extended temporary permit has already expired (I had it extended two weeks ago), and I have also been unable to renew the vehicle licence, which expired on 15/01/26. Without a licence plate number, I am also unable to apply for a new vehicle licence. As a result, I am currently unable to drive a vehicle that I recently purchased, which is causing significant inconvenience. I have tried to liaise with the salesperson multiple times but am either told there is a backlog at the traffic department, that someone will contact me, or I receive no response at all. The branch was very quick to make the sale, but the after-sales service has been extremely poor, and I feel ignored as a customer. I would strongly urge management to improve communication and support for customers once the sale has been completed.
0
Replies (0)BJ
Beverly J
1 reviews | Active since Jan 2020
4 Feb 2026, 13:25
Horrible service from Hyundai
I spent thousands on having a key a repaired. I asked for specifications that were promised would be done and were not followed. I wrote to a customer service rep thrice only to never be rep**** to. The key is currently not evening functioning properly, the boot button does not work at all!! I have begged for help from the dealership and service centre and nobody has assisted me at all. This is very disappointing service from HYUNDAI....!!
Helpful (0)
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Beverly J
1 reviews | Active since Jan 2020
4 Feb 2026, 13:25
Horrible service from Hyundai
I spent thousands on having a key a repaired. I asked for specifications that were promised would be done and were not followed. I wrote to a customer service rep thrice only to never be rep**** to. The key is currently not evening functioning properly, the boot button does not work at all!! I have begged for help from the dealership and service centre and nobody has assisted me at all. This is very disappointing service from HYUNDAI....!!
0
Replies (0)AS
Andries S
1 reviews | Active since Jan 2020
30 Dec 2025, 12:54
Bad after service on new Exter.
We have bought a Exter and we told the sales person there is water marks on the windscrean front of the vehicle. There was a chip on the back door. A new vehicle not a demo or a second hand car. Well after alot of phone calls it was in to get it cleaned up. The front have still got water marks. The polish is all over the black rubber and the chip is still not repaired. Do not take or sign anything before the deffects are repaired. I am not happy with the service. And becarefull for a sales person if they promise that it will befixed.
Helpful (0)
|Replies (0)AS
Andries S
1 reviews | Active since Jan 2020
30 Dec 2025, 12:54
Bad after service on new Exter.
We have bought a Exter and we told the sales person there is water marks on the windscrean front of the vehicle. There was a chip on the back door. A new vehicle not a demo or a second hand car. Well after alot of phone calls it was in to get it cleaned up. The front have still got water marks. The polish is all over the black rubber and the chip is still not repaired. Do not take or sign anything before the deffects are repaired. I am not happy with the service. And becarefull for a sales person if they promise that it will befixed.
0
Replies (0)TP
Tauriq P
1 reviews | Active since Jan 2020
11 Sept 2025, 11:30
Incompetency on after service
My experience with Hyundai Milnerton has been riddled with broken promises, poor communication, and a complete lack of accountability. From the moment I drove off the lot, the aftersales support has been nothing short of disappointing. I was clearly told that my first payment would be due in December, yet the bank expected payment in November. This miscommunication forced me to restructure my deal, which negatively impacted both my credit score and my name. When I raised the issue with the dealer principal, I was told—quite bluntly—that it was my fault for signing without reading the agreement. While he offered to try and assist by requesting half the payment from head office, he had little confidence it would be approved. I understood that—but after I sent a detailed email outlining my experience, I never received any follow-up. That silence alone made me lose all trust in the dealership. To make matters worse, the financial manager confirmed that the first payment was indeed supposed to go off in December, yet the signed agreement said otherwise. This inconsistency only added to the confusion and frustration. About 10–11 months into owning the car, I noticed the paint on the boot peeling and bubbling. Upon closer inspection, it was clear that the paint job was substandard—some areas had only a single layer of paint. While I understand the car is second-hand, a pre-approved vehicle should not show such deterioration in under a year. Then came the service plan debacle. I discovered that the plan added to my deal only kicks in after 150,000 km—yet the car was sold to me with just 57,000 km on the clock. That makes no sense, especially since vehicles are typically serviced annually. After expressing my frustration, I was told the plan was incorrect and that they’d book the car in the next morning and arrange a shuttle to take me home. When I arrived, it became clear that no booking had been made. No one had initiated the process to amend the service plan, and I had to send an email myself to authorize the change. The shuttle situation was equally chaotic—the driver seemed unaware that I needed a lift, and I was left to figure things out on my own. Thankfully, my workplace was nearby. Overall, this experience has been marked by a serious lack of transparency, professionalism, and basic customer care. I would not recommend Hyundai Milnerton to anyone looking for a dealership that values its clients or stands by its commitments.
Helpful (0)
|Replies (0)TP
Tauriq P
1 reviews | Active since Jan 2020
11 Sept 2025, 11:30
Incompetency on after service
My experience with Hyundai Milnerton has been riddled with broken promises, poor communication, and a complete lack of accountability. From the moment I drove off the lot, the aftersales support has been nothing short of disappointing. I was clearly told that my first payment would be due in December, yet the bank expected payment in November. This miscommunication forced me to restructure my deal, which negatively impacted both my credit score and my name. When I raised the issue with the dealer principal, I was told—quite bluntly—that it was my fault for signing without reading the agreement. While he offered to try and assist by requesting half the payment from head office, he had little confidence it would be approved. I understood that—but after I sent a detailed email outlining my experience, I never received any follow-up. That silence alone made me lose all trust in the dealership. To make matters worse, the financial manager confirmed that the first payment was indeed supposed to go off in December, yet the signed agreement said otherwise. This inconsistency only added to the confusion and frustration. About 10–11 months into owning the car, I noticed the paint on the boot peeling and bubbling. Upon closer inspection, it was clear that the paint job was substandard—some areas had only a single layer of paint. While I understand the car is second-hand, a pre-approved vehicle should not show such deterioration in under a year. Then came the service plan debacle. I discovered that the plan added to my deal only kicks in after 150,000 km—yet the car was sold to me with just 57,000 km on the clock. That makes no sense, especially since vehicles are typically serviced annually. After expressing my frustration, I was told the plan was incorrect and that they’d book the car in the next morning and arrange a shuttle to take me home. When I arrived, it became clear that no booking had been made. No one had initiated the process to amend the service plan, and I had to send an email myself to authorize the change. The shuttle situation was equally chaotic—the driver seemed unaware that I needed a lift, and I was left to figure things out on my own. Thankfully, my workplace was nearby. Overall, this experience has been marked by a serious lack of transparency, professionalism, and basic customer care. I would not recommend Hyundai Milnerton to anyone looking for a dealership that values its clients or stands by its commitments.
0
Replies (0)BB
Boitumelo B
1 reviews | Active since Jan 2020
4 Aug 2025, 12:05
Hyundai Milnerton Lack of Integrity
Last year around this time my son took the Hyundai accent to Milnerton for service. Upon returning the vehicle we noticed at night that the Centre console was broken. We took pictures and sent them the same day to the consultant to show her the damage. She was understanding and said we should show them the following day as we had to take it back for something else to be fixed. When we arrived we told another consultant that the Centre console must be fixed as it was broken by Hyundai. That woman immediately dismissed our concerns and said that they could not have broken the Centre console. We took this up with the manager and I was shocked at how unprofessional this manager is and at how he refused to take responsibility. He was rude in his email and NOT once did he apologise. Instead he shifted blame. Even what he said he will provide he never followed up on it. Arrogant and rude and unprofessional. I disgusted of at their unprofessionalism and inability to take accountability.
Helpful (0)
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Boitumelo B
1 reviews | Active since Jan 2020
4 Aug 2025, 12:05
Hyundai Milnerton Lack of Integrity
Last year around this time my son took the Hyundai accent to Milnerton for service. Upon returning the vehicle we noticed at night that the Centre console was broken. We took pictures and sent them the same day to the consultant to show her the damage. She was understanding and said we should show them the following day as we had to take it back for something else to be fixed. When we arrived we told another consultant that the Centre console must be fixed as it was broken by Hyundai. That woman immediately dismissed our concerns and said that they could not have broken the Centre console. We took this up with the manager and I was shocked at how unprofessional this manager is and at how he refused to take responsibility. He was rude in his email and NOT once did he apologise. Instead he shifted blame. Even what he said he will provide he never followed up on it. Arrogant and rude and unprofessional. I disgusted of at their unprofessionalism and inability to take accountability.
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Replies (0)JB
Jaco B
1 reviews | Active since Jan 2020
12 Jun 2025, 06:53
****** working in a car dealership
The absolute WORST dealership you can deal with. Rather take your money somewhere else. I have never seen a dealership so ******* and evident by the other reviews. I am surprised Hyundai South Africa havent shut them down yet. Aadil the sales rep is a typical sleazy salesman who will say anything to get the deal and once payment is made he does nothing to resolve the issue. Makes you pay for a service plan and it is more than a year later and still hasnt been loaded against the vehicle. The Principal is never reachable and clearly reluctant to do any work. STAY AWAY from these ******.
Helpful (0)
|Replies (0)JB
Jaco B
1 reviews | Active since Jan 2020
12 Jun 2025, 06:53
****** working in a car dealership
The absolute WORST dealership you can deal with. Rather take your money somewhere else. I have never seen a dealership so ******* and evident by the other reviews. I am surprised Hyundai South Africa havent shut them down yet. Aadil the sales rep is a typical sleazy salesman who will say anything to get the deal and once payment is made he does nothing to resolve the issue. Makes you pay for a service plan and it is more than a year later and still hasnt been loaded against the vehicle. The Principal is never reachable and clearly reluctant to do any work. STAY AWAY from these ******.
0
Replies (0)