HK
Hi-Q Kyasands
Unclaimed Business
HK
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBN
Brad N
1 reviews | Active since Jan 2020
4 Sept 2023, 06:48
Lack of knowledge or skill?
Went in for a simple Tyre rotation and wheel alignment check at Hi Q Kya Sands, have been back 3 times and the car is worse than it was before they started. They also smeared my door and door handle full of black grease. One of the staff were working on a truck in the car park, Its more like a backyard mechanic type of operation than a professional tyre Centre. Stay away!!! After taking my car to another tyre dealer on Saturday My wheel alignment is now perfect, The wheel alignment was so badly set that I would have damaged my tyres if I had continued driving the car, also the tyre pressures that Hi Q "checked" were different on all 4 wheels. Either badly calibrated equipment and/or staff that are either not trained or just don't care!
Helpful (0)
|Replies (0)BN
Brad N
1 reviews | Active since Jan 2020
4 Sept 2023, 06:48
Lack of knowledge or skill?
Went in for a simple Tyre rotation and wheel alignment check at Hi Q Kya Sands, have been back 3 times and the car is worse than it was before they started. They also smeared my door and door handle full of black grease. One of the staff were working on a truck in the car park, Its more like a backyard mechanic type of operation than a professional tyre Centre. Stay away!!! After taking my car to another tyre dealer on Saturday My wheel alignment is now perfect, The wheel alignment was so badly set that I would have damaged my tyres if I had continued driving the car, also the tyre pressures that Hi Q "checked" were different on all 4 wheels. Either badly calibrated equipment and/or staff that are either not trained or just don't care!
0
Replies (0)PK
Philani K
1 reviews | Active since Jan 2020
10 Nov 2022, 13:14
Hi-Q kya Sands Crooks & Skelems
Long story short called the shop spoke to Desmond ordered tyres 196/75/16 for a VW Crafter was told they dont keep them but can arrange from supplier i agreed to that later Desmond called i went in they fitted my spare wheel as i only wanted a spare but ended up buying 2 tyres coz of the price he gave me. unfortunatelyi did not dbl check to make sure they were the correct & right size didnt even check the invoice i threw it away. 2weeks later Im driving to Pietermaritzburg I get a flat tyre change it only to realise the tyre is small 195/65/16 immediately called spoke to Desmond & he assured me not to worry theyill sort it out on my return. it was friday 04/11/2022 then on 07/11/2022 i went to exchange the tyres & that when my nightmare started. Desmond told me he wanted to retrieve our telecom recording of the day I ordered the tyres 35min later he comes with excuses & he started giving me attitude running his mouth without listening to me. Wiked out the shop screaming & yelling asked the technicians to remove the tyre on the vehicle & took the other that was spare arrogantly yelling hell refund the R2600 coz I think Im a customer & think Im always right i begged him to replace the tyres not refund me but the guy is so full of himself he even threatened to hit me with a wheel spanner. 4days later his manager Louis calls with an attitude doesn't want to listen to me as he already took Desmond side offers me a refund on one tyre & i must pay 1250K more for the other tyre that I used on my way to Maritzburg. I refused the offer & currently taking the legal route to recover my money. My advise to other customers dont deal with these ppl they are skelems be very careful & dbl check everything before leaving
Helpful (0)
|Replies (0)PK
Philani K
1 reviews | Active since Jan 2020
10 Nov 2022, 13:14
Hi-Q kya Sands Crooks & Skelems
Long story short called the shop spoke to Desmond ordered tyres 196/75/16 for a VW Crafter was told they dont keep them but can arrange from supplier i agreed to that later Desmond called i went in they fitted my spare wheel as i only wanted a spare but ended up buying 2 tyres coz of the price he gave me. unfortunatelyi did not dbl check to make sure they were the correct & right size didnt even check the invoice i threw it away. 2weeks later Im driving to Pietermaritzburg I get a flat tyre change it only to realise the tyre is small 195/65/16 immediately called spoke to Desmond & he assured me not to worry theyill sort it out on my return. it was friday 04/11/2022 then on 07/11/2022 i went to exchange the tyres & that when my nightmare started. Desmond told me he wanted to retrieve our telecom recording of the day I ordered the tyres 35min later he comes with excuses & he started giving me attitude running his mouth without listening to me. Wiked out the shop screaming & yelling asked the technicians to remove the tyre on the vehicle & took the other that was spare arrogantly yelling hell refund the R2600 coz I think Im a customer & think Im always right i begged him to replace the tyres not refund me but the guy is so full of himself he even threatened to hit me with a wheel spanner. 4days later his manager Louis calls with an attitude doesn't want to listen to me as he already took Desmond side offers me a refund on one tyre & i must pay 1250K more for the other tyre that I used on my way to Maritzburg. I refused the offer & currently taking the legal route to recover my money. My advise to other customers dont deal with these ppl they are skelems be very careful & dbl check everything before leaving
0
Replies (0)VM
Vivian M
1 reviews | Active since Jan 2020
24 Aug 2022, 06:29
Horrible experience coupled with Murphy's Law
First time visit at Hi-Q Kya Sands and it turned out to be the most horrible experience ever at an H-Q store. First they didn't have the run-flat tyre that i needed for my car and instead of informing me that they don't have it on stock, and having the courtesy to ask if i don't mind waiting while they quickly go fetch the tyre from the nearby branch, they didn't! I only learnt this later when i was just waiting and noticed no work being done on my car only then they tell me that someone has quickly went to fetch it from Fourways branch. (the travel time between the stores is about 25 - 30min return drive, depending on the traffic). I'm with my 5 year old son who is hyperactive and in the autism spectrum. it's really difficult to keep him waiting and to stay still. i had to give him the phone to try get him to keep him busy and phone battery runs low and low as he uses it during the wait. A series of Murphy's Law events followed after the work was done. At first I needed to do a transfer from my app's savings 'pockets' to my current account. Managed to do that and then it turned out i forgot my bank card at home. We then agreed that i will do the EFT and send the POP. next phone battery died. next Network issues, as i was on my mobile data. At that time it's difficult to keep my son still and he's running around and tapping on the rims on display and other stuff. I needed to keep an eye on him so he doesn't break anything or run out of the store. I then ask that i rather go because my son was very distractive and screaming and there was a customer in the store. In my mind, I'm thinking I'll do this when i get home. I've been there for like forever with the child who is unsettled, i am frustrated and upset. I get in the car ordinarily and drive off. Next as I'm about to join in the road to Witkoppen, their sales person (Desmond) pulls his car next to me, blocking me and asking me why am i leaving without paying. So i tell him i thought you saw my son being distractive, i couldn't do it there and thought i will do it when i get home. He says he thought i was going to go in the car and do the payment there (next thing i drive off). Clearly, i tell him, this is a misunderstanding. We both made assumptions. The fact that he didn't articulate this, i found it upsetting that he immediately assumed that I'm running from paying the bill. i have been an HQ customer for years now and they have my car registration number. Where the hell would i hide after not paying anyway?? So i drove back and parked my car to try do the payment and Murphy's Law continued. I sit in my car, charging the phone (at that time it's about 1% or 2%). For some odd reason, whenever i get the pop-up screen to approve the payment so it van be processed. I'd press to approve, but nothing happened. it did that for several times. i then think the problem could be my connection and go in the store ask for their wi-fi details so i can rather do internet banking and not use the mobile app. Battery dies, i charge and connect to the store's wifi. I make mistake with payment amount, need to redo. i need to be extra careful with the account number. My son is now supper busy at this point and I'm super annoyed and frustrated and close to tears. i grab my son to sit still so i can do this and we go home. (taking this out on the innocent child). Eventually i made a payment and sent the POP to my email, so i could forward it to their email. I wanted to be sure the POP came through. the POP didn't come through to my inbox. i also check the spam folder and there's nothing. i then went back into the payment i made and send the POP to their email address. i told the Desmond that I've done the payment and immediately left. he was busy with someone in the office and i assumed he heard me. I COULD NOT stay any longer! Anyone reading this and knowing even a bit about ASD and ADHD would understand. A couple of minutes after i get home, i get a call from Desmond that he is opening a case against me as i left without paying. I'm stunned and try to tell him that i paid and told him that i sent the POP and thought he heard and that i needed to leave the store at that time. I told him by all means, he can go open the case. After few minutes, i call him to tell him that i have made the payment i also didn't get the POP on my email, but i can send him the screenshot of the sms showing the payment went through. at that time he keep talking over me and not listening! eventually i asked for his number and sent him the screen shot. i have had wonderful experiences at other HiQs before, but this was a horrible experience ever. This one is the one closest to my home and thought i'll use it going forward, but that was my fist and the last. Poor customer service!
Helpful (0)
|Replies (0)VM
Vivian M
1 reviews | Active since Jan 2020
24 Aug 2022, 06:29
Horrible experience coupled with Murphy's Law
First time visit at Hi-Q Kya Sands and it turned out to be the most horrible experience ever at an H-Q store. First they didn't have the run-flat tyre that i needed for my car and instead of informing me that they don't have it on stock, and having the courtesy to ask if i don't mind waiting while they quickly go fetch the tyre from the nearby branch, they didn't! I only learnt this later when i was just waiting and noticed no work being done on my car only then they tell me that someone has quickly went to fetch it from Fourways branch. (the travel time between the stores is about 25 - 30min return drive, depending on the traffic). I'm with my 5 year old son who is hyperactive and in the autism spectrum. it's really difficult to keep him waiting and to stay still. i had to give him the phone to try get him to keep him busy and phone battery runs low and low as he uses it during the wait. A series of Murphy's Law events followed after the work was done. At first I needed to do a transfer from my app's savings 'pockets' to my current account. Managed to do that and then it turned out i forgot my bank card at home. We then agreed that i will do the EFT and send the POP. next phone battery died. next Network issues, as i was on my mobile data. At that time it's difficult to keep my son still and he's running around and tapping on the rims on display and other stuff. I needed to keep an eye on him so he doesn't break anything or run out of the store. I then ask that i rather go because my son was very distractive and screaming and there was a customer in the store. In my mind, I'm thinking I'll do this when i get home. I've been there for like forever with the child who is unsettled, i am frustrated and upset. I get in the car ordinarily and drive off. Next as I'm about to join in the road to Witkoppen, their sales person (Desmond) pulls his car next to me, blocking me and asking me why am i leaving without paying. So i tell him i thought you saw my son being distractive, i couldn't do it there and thought i will do it when i get home. He says he thought i was going to go in the car and do the payment there (next thing i drive off). Clearly, i tell him, this is a misunderstanding. We both made assumptions. The fact that he didn't articulate this, i found it upsetting that he immediately assumed that I'm running from paying the bill. i have been an HQ customer for years now and they have my car registration number. Where the hell would i hide after not paying anyway?? So i drove back and parked my car to try do the payment and Murphy's Law continued. I sit in my car, charging the phone (at that time it's about 1% or 2%). For some odd reason, whenever i get the pop-up screen to approve the payment so it van be processed. I'd press to approve, but nothing happened. it did that for several times. i then think the problem could be my connection and go in the store ask for their wi-fi details so i can rather do internet banking and not use the mobile app. Battery dies, i charge and connect to the store's wifi. I make mistake with payment amount, need to redo. i need to be extra careful with the account number. My son is now supper busy at this point and I'm super annoyed and frustrated and close to tears. i grab my son to sit still so i can do this and we go home. (taking this out on the innocent child). Eventually i made a payment and sent the POP to my email, so i could forward it to their email. I wanted to be sure the POP came through. the POP didn't come through to my inbox. i also check the spam folder and there's nothing. i then went back into the payment i made and send the POP to their email address. i told the Desmond that I've done the payment and immediately left. he was busy with someone in the office and i assumed he heard me. I COULD NOT stay any longer! Anyone reading this and knowing even a bit about ASD and ADHD would understand. A couple of minutes after i get home, i get a call from Desmond that he is opening a case against me as i left without paying. I'm stunned and try to tell him that i paid and told him that i sent the POP and thought he heard and that i needed to leave the store at that time. I told him by all means, he can go open the case. After few minutes, i call him to tell him that i have made the payment i also didn't get the POP on my email, but i can send him the screenshot of the sms showing the payment went through. at that time he keep talking over me and not listening! eventually i asked for his number and sent him the screen shot. i have had wonderful experiences at other HiQs before, but this was a horrible experience ever. This one is the one closest to my home and thought i'll use it going forward, but that was my fist and the last. Poor customer service!
0
Replies (0)VM
Vivian M
1 reviews | Active since Jan 2020
24 Aug 2022, 05:26
First time Hi-Q horrible experience! Kya Sands need to better their customer service.
I just had the most horrible experience ever at a Hi-Q store!! I could give a zero star if there was one. Firstly they didn't have the run-flat tyre that i needed for my car and instead of informing me first that they don't have it on stock, and having the courtesy to ask if I'm fine with them quickly getting it from another store, they didn't. I only learnt this later when i was just waiting and noticed no work being done on my car only then they tell me that someone has quickly went to fetch it from Fourways branch. (its about 25 minutes drive return between the two branches on a free flowing traffic, excluding the time spent fetching the tyre from the store, and extra few mins of afternoon traffic in this case) I'm with my 5 year old son who is in the autism spectrum and is hyperactive. it's really difficult to keep him waiting and get him to be still for a long time. i had to give him the phone to try get him to keep him busy and 'behave'. Then series of Murphy's Law events followed after the work was done. firstly i needed to do a transfer from one account to the other. after i did, it turned out i forgot my bank card at home, which i was going to swipe with to pay. We agreed that i will do the EFT and send the POP. Next phone battery died and i charge it there. Then there were network connectivity issues. At that time my son is going up and down, i still need to mind him so he doesn't break anything or run out of the store. It's supper frustrating. Eventually as I'm trying to do the payment, i ask that i rather go because my son was screaming and very distractive and there was a customer in store. In my mind, because i had no intentions whatsoever of not paying my bill, I'm thinking I'll do this when i get home. I've been there for like forever with the child who is unsettled, i am frustrated and also upset because of the waiting. I get in the car ordinarily and drive off. Next as I'm about to join in the road, their sales person (Desmond) pulls his car next to me, blocking me and asking me why am i leaving without paying. so i tell him i thought he saw my son being distractive, i couldn't do payment there as it was taking long and thought i will do it when i get home. He says he thought i was going to go in the car and do the payment there (next thing i drive off). Clearly, i tell him, this is a misunderstanding. There was no way i would run and not pay the bill. I tell him at then time i left, i was just thinking of just getting my son home, and would do it as soon as I'm home. I have been an Hi-Q customer for years now and they have my car registration number. where the hell could i hide after not paying??? So i drove back to where the store is and Murphy's Law continued. I park the car and sit there, charging the phone (because it didn't charge for long earlier and was on 1% or 2%) and start making the payment. For some odd reasons, whenever i get the pop-up screen to approve the payment so it can be processed I'd press to approve it (Nedbank app), but nothing happens afterwards. I tried this several times. Eventually thought the problem could be my connection. I go in the store ask for their wi-fi details so i can rather do internet banking and not use the mobile app. Battery dies, i charge the phone, make mistake with payment amount, need to redo it. need to be extra careful with the account number. My son is now supper busy. At this point I'm super upset and close to tears. i try holding him, he wriggled himself off me. I grab my son harshly to try make sit still, so i can do this and we go home (taking this out on the innocent child). Eventually i made a payment and sent the POP to my email, so i could forward it to theirs. I wanted to be sure the POP came through, by sending it to my email. The POP didn't come through to my inbox. i checked the spam box and it wasn't there either. i then went back into the payment i made and send the POP to their email address. i told the guy that I've done the payment and left. He was busy with someone in the office and i assumed he heard me. i could not stay any longer. anyone reading this and knowing even a bit about ASD and ADHD would understand. I just needed to get home. i needed to cry and to be calm. a couple of minutes as I'm tried to settle down at home i get a call from this Desmond guy, that he is opening a case against me because i left without paying. I try to tell him that i did say that i sent the POP before i left and thought he heard and that i REALLY needed to leave the store at that time. He didn't want to listen to me and I told him by all means he can go open the case. After few minutes, i decided to call him and inform him that i have actually made the payment i also didn't get the POP on my email, but i can send him the screenshot of the SMS showing the payment went through. i asked for his number so i send the screen shot. couldn't pick up his number on WhatsApp, so i sent the text and I'm not sure if he got the picture or not. I guess I'll have to wait for tomorrow to be stopped by police at a road block like he said. I have had a pleasant experiences at other HI-Qs (particularly Fourways) and kept going back. This one is closest to my home and i don't see myself going there ever. They need to put people who are more professional and who knows how to talk to customers on their front-line. This is a case of miscommunication. 1) not being upfront that they didn't have stock and check if i could wait, but no they were just eager to get business and did not consider to ask me. I probably would not have waited, and would ask they put my bad tyre back. 2) The guy could have simply told me to go do the transaction in the car when i left the store, and told me that the payment need to be completed before i leave so i also understand this upfront. I thought he understood the situation with my screaming son and that was ok to let me go do this at home, but no immediately assumed that i was running. His attitude just nasty!
Helpful (0)
|Replies (0)VM
Vivian M
1 reviews | Active since Jan 2020
24 Aug 2022, 05:26
First time Hi-Q horrible experience! Kya Sands need to better their customer service.
I just had the most horrible experience ever at a Hi-Q store!! I could give a zero star if there was one. Firstly they didn't have the run-flat tyre that i needed for my car and instead of informing me first that they don't have it on stock, and having the courtesy to ask if I'm fine with them quickly getting it from another store, they didn't. I only learnt this later when i was just waiting and noticed no work being done on my car only then they tell me that someone has quickly went to fetch it from Fourways branch. (its about 25 minutes drive return between the two branches on a free flowing traffic, excluding the time spent fetching the tyre from the store, and extra few mins of afternoon traffic in this case) I'm with my 5 year old son who is in the autism spectrum and is hyperactive. it's really difficult to keep him waiting and get him to be still for a long time. i had to give him the phone to try get him to keep him busy and 'behave'. Then series of Murphy's Law events followed after the work was done. firstly i needed to do a transfer from one account to the other. after i did, it turned out i forgot my bank card at home, which i was going to swipe with to pay. We agreed that i will do the EFT and send the POP. Next phone battery died and i charge it there. Then there were network connectivity issues. At that time my son is going up and down, i still need to mind him so he doesn't break anything or run out of the store. It's supper frustrating. Eventually as I'm trying to do the payment, i ask that i rather go because my son was screaming and very distractive and there was a customer in store. In my mind, because i had no intentions whatsoever of not paying my bill, I'm thinking I'll do this when i get home. I've been there for like forever with the child who is unsettled, i am frustrated and also upset because of the waiting. I get in the car ordinarily and drive off. Next as I'm about to join in the road, their sales person (Desmond) pulls his car next to me, blocking me and asking me why am i leaving without paying. so i tell him i thought he saw my son being distractive, i couldn't do payment there as it was taking long and thought i will do it when i get home. He says he thought i was going to go in the car and do the payment there (next thing i drive off). Clearly, i tell him, this is a misunderstanding. There was no way i would run and not pay the bill. I tell him at then time i left, i was just thinking of just getting my son home, and would do it as soon as I'm home. I have been an Hi-Q customer for years now and they have my car registration number. where the hell could i hide after not paying??? So i drove back to where the store is and Murphy's Law continued. I park the car and sit there, charging the phone (because it didn't charge for long earlier and was on 1% or 2%) and start making the payment. For some odd reasons, whenever i get the pop-up screen to approve the payment so it can be processed I'd press to approve it (Nedbank app), but nothing happens afterwards. I tried this several times. Eventually thought the problem could be my connection. I go in the store ask for their wi-fi details so i can rather do internet banking and not use the mobile app. Battery dies, i charge the phone, make mistake with payment amount, need to redo it. need to be extra careful with the account number. My son is now supper busy. At this point I'm super upset and close to tears. i try holding him, he wriggled himself off me. I grab my son harshly to try make sit still, so i can do this and we go home (taking this out on the innocent child). Eventually i made a payment and sent the POP to my email, so i could forward it to theirs. I wanted to be sure the POP came through, by sending it to my email. The POP didn't come through to my inbox. i checked the spam box and it wasn't there either. i then went back into the payment i made and send the POP to their email address. i told the guy that I've done the payment and left. He was busy with someone in the office and i assumed he heard me. i could not stay any longer. anyone reading this and knowing even a bit about ASD and ADHD would understand. I just needed to get home. i needed to cry and to be calm. a couple of minutes as I'm tried to settle down at home i get a call from this Desmond guy, that he is opening a case against me because i left without paying. I try to tell him that i did say that i sent the POP before i left and thought he heard and that i REALLY needed to leave the store at that time. He didn't want to listen to me and I told him by all means he can go open the case. After few minutes, i decided to call him and inform him that i have actually made the payment i also didn't get the POP on my email, but i can send him the screenshot of the SMS showing the payment went through. i asked for his number so i send the screen shot. couldn't pick up his number on WhatsApp, so i sent the text and I'm not sure if he got the picture or not. I guess I'll have to wait for tomorrow to be stopped by police at a road block like he said. I have had a pleasant experiences at other HI-Qs (particularly Fourways) and kept going back. This one is closest to my home and i don't see myself going there ever. They need to put people who are more professional and who knows how to talk to customers on their front-line. This is a case of miscommunication. 1) not being upfront that they didn't have stock and check if i could wait, but no they were just eager to get business and did not consider to ask me. I probably would not have waited, and would ask they put my bad tyre back. 2) The guy could have simply told me to go do the transaction in the car when i left the store, and told me that the payment need to be completed before i leave so i also understand this upfront. I thought he understood the situation with my screaming son and that was ok to let me go do this at home, but no immediately assumed that i was running. His attitude just nasty!
0
Replies (0)