HH
Hilton Hotel
Unclaimed Business
HH
Hilton Hotel
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|4 Reviews
May '25 - Apr '26
5(25%)
4(0%)
3(0%)
2(25%)
1(50%)
5(25%)
4(0%)
3(0%)
2(25%)
1(50%)
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZ
A
Anonymous
1 reviews | Active since Jan 2020
22 Dec 2025, 15:29
Pathetic customer service received
Really and truly disgusted with the service received.The hotel staff are absolutely rude and abrupt.No customer service at all.The Ceo and board members should look into this matter.In my eyes you running a circus not even close to a hotel😡😡😡😡
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Dec 2025, 15:29
Pathetic customer service received
Really and truly disgusted with the service received.The hotel staff are absolutely rude and abrupt.No customer service at all.The Ceo and board members should look into this matter.In my eyes you running a circus not even close to a hotel😡😡😡😡
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Jul 2025, 18:58
Pathetic service: Hilton Garden Inn Umhlanga, Durban
Deep dissatisfaction with the service I received during my recent stay at the Hilton Garden Inn on Umhlanga Ridge, Durban. I had booked accommodation that included both breakfast and dinner. On the first evening of my stay, I went to the restaurant for dinner and was assisted—very poorly—by three different staff members: a lady in black, an Indian gentleman in a grey shirt, and a lady in a white shirt. Each of them took my order at different times, which was confusing and unprofessional. The lady in the white shirt eventually took my drink order but seemed unsure of the available options. Despite taking the menu from me, she never returned with the drink. I arrived at the restaurant at 18:50 and only received my food at 19:52—over an hour later. Still, no drink was served. When I asked about it, she claimed I never ordered a drink. I reminded her that she had taken the menu from me after I placed the order, and she simply said she forgot. This is unacceptable. To make matters worse, the restaurant was full of Kaizer Chiefs players, and it was clear that all the attention was focused on them. I felt completely ignored. No one came to check on me after serving the food, no one asked if the meal was okay, and no one offered to assist further. I had to eat a hot lamb curry without a drink, and I sat there for a while after eating—still no one came to check on me. Eventually, I had to go to reception myself and request that dinner be removed from my booking. I would rather spend my money somewhere I am valued and respected as a guest. This was a truly disappointing experience, and I will not be recommending this hotel to anyone.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Jul 2025, 18:58
Pathetic service: Hilton Garden Inn Umhlanga, Durban
Deep dissatisfaction with the service I received during my recent stay at the Hilton Garden Inn on Umhlanga Ridge, Durban. I had booked accommodation that included both breakfast and dinner. On the first evening of my stay, I went to the restaurant for dinner and was assisted—very poorly—by three different staff members: a lady in black, an Indian gentleman in a grey shirt, and a lady in a white shirt. Each of them took my order at different times, which was confusing and unprofessional. The lady in the white shirt eventually took my drink order but seemed unsure of the available options. Despite taking the menu from me, she never returned with the drink. I arrived at the restaurant at 18:50 and only received my food at 19:52—over an hour later. Still, no drink was served. When I asked about it, she claimed I never ordered a drink. I reminded her that she had taken the menu from me after I placed the order, and she simply said she forgot. This is unacceptable. To make matters worse, the restaurant was full of Kaizer Chiefs players, and it was clear that all the attention was focused on them. I felt completely ignored. No one came to check on me after serving the food, no one asked if the meal was okay, and no one offered to assist further. I had to eat a hot lamb curry without a drink, and I sat there for a while after eating—still no one came to check on me. Eventually, I had to go to reception myself and request that dinner be removed from my booking. I would rather spend my money somewhere I am valued and respected as a guest. This was a truly disappointing experience, and I will not be recommending this hotel to anyone.
0
Replies (0)M
LM
Leroy M
1 reviews | Active since Jan 2020
6 Nov 2023, 13:56
Being treated like a ********
They treated me like a ********, While i was in the bouvet line, dishing up breakfast, one of the staff members came up to me, tapped me on the shoulder and told me I didn't pay for breakfast. I was so embarred and ****ed off. I literally left the hotel. I got other accommodation. The thing is, I had breakfast the morning before at the hotel, and I definitely paid extra to have breakfast. What a joke, I paid just short of R10000 for 4 night and 3 days. I stayed there for 2 nights, got so sick from sleeping in those rooms. There is no windows that can open, aircons is on, the rooms tempreture self regulates, and the air being pumped in is processed air.
Helpful (0)
|Replies (0)LM
Leroy M
1 reviews | Active since Jan 2020
6 Nov 2023, 13:56
Being treated like a ********
They treated me like a ********, While i was in the bouvet line, dishing up breakfast, one of the staff members came up to me, tapped me on the shoulder and told me I didn't pay for breakfast. I was so embarred and ****ed off. I literally left the hotel. I got other accommodation. The thing is, I had breakfast the morning before at the hotel, and I definitely paid extra to have breakfast. What a joke, I paid just short of R10000 for 4 night and 3 days. I stayed there for 2 nights, got so sick from sleeping in those rooms. There is no windows that can open, aircons is on, the rooms tempreture self regulates, and the air being pumped in is processed air.
0
Replies (0)FP
Faizel P
1 reviews | Active since Jan 2020
6 Nov 2023, 09:41
Poor service - Hilton Honors
Good day It’s been few days and we getting the run around by Hilton Honors group regarding the transfer of points over. They keep replying it’s not done and will take another 7 business days etc. This totally unacceptable and frustrating dealing via email . Very unhelpful
Helpful (0)
|Replies (0)FP
Faizel P
1 reviews | Active since Jan 2020
6 Nov 2023, 09:41
Poor service - Hilton Honors
Good day It’s been few days and we getting the run around by Hilton Honors group regarding the transfer of points over. They keep replying it’s not done and will take another 7 business days etc. This totally unacceptable and frustrating dealing via email . Very unhelpful
0
Replies (0)