Herotel HiTech
Claimed Business
Herotel HiTech
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Herotel HiTech
Herotel HiTech has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Herotel HiTech across 23 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTG
Tanya G
1 reviews | Active since Jan 2020
10 Aug 2025, 15:19
Zero tel useless don't make use off them
F#ck useless really from 5 August 2025 wifi is off after a maintenance they was supposed to do now we don't have wifi on the group they send excuses but no real answers if you call them they just saying they are busy they are doing everything they can but everyone in kriel ga-nala is without wifi but we must pay the full fees
Helpful (0)
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Tanya G
1 reviews | Active since Jan 2020
10 Aug 2025, 15:19
Zero tel useless don't make use off them
F#ck useless really from 5 August 2025 wifi is off after a maintenance they was supposed to do now we don't have wifi on the group they send excuses but no real answers if you call them they just saying they are busy they are doing everything they can but everyone in kriel ga-nala is without wifi but we must pay the full fees
0
Replies (0)MM
Marely M
1 reviews | Active since Jan 2020
25 Apr 2025, 07:08
Herotel - what a joke
I signed up with Herotel in March, and to this day, the installation still hasn't been done. After following up multiple times, I was finally told that they used my job card at someone else's address—how does that even happen? The level of incompetence is honestly shocking. I’m now at the point where I just want a refund because this whole experience has been a complete waste of time. I cannot deal with this kind of nonsense and lack of professionalism. If this is how they treat new customers, I can’t imagine how bad the service must be once you’re signed up. Stay away.
Helpful (0)
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Marely M
1 reviews | Active since Jan 2020
25 Apr 2025, 07:08
Herotel - what a joke
I signed up with Herotel in March, and to this day, the installation still hasn't been done. After following up multiple times, I was finally told that they used my job card at someone else's address—how does that even happen? The level of incompetence is honestly shocking. I’m now at the point where I just want a refund because this whole experience has been a complete waste of time. I cannot deal with this kind of nonsense and lack of professionalism. If this is how they treat new customers, I can’t imagine how bad the service must be once you’re signed up. Stay away.
0
Replies (0)MM
Marely M
1 reviews | Active since Jan 2020
17 Mar 2025, 10:50
Disgusting and unprofessional service
I am beyond disappointed with Hero Tel Fibre. I registered, paid, and was promised installation, only for the installers to go completely AWOL. I canceled my plans to be available for them, yet they never showed up, and to make matters worse, I can't get hold of them. The lack of communication and professionalism from the staff is appalling. If this is how they treat paying customers, I dread to think what their service would be like if I actually got connected. What an absolute mess
Helpful (0)
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Marely M
1 reviews | Active since Jan 2020
17 Mar 2025, 10:50
Disgusting and unprofessional service
I am beyond disappointed with Hero Tel Fibre. I registered, paid, and was promised installation, only for the installers to go completely AWOL. I canceled my plans to be available for them, yet they never showed up, and to make matters worse, I can't get hold of them. The lack of communication and professionalism from the staff is appalling. If this is how they treat paying customers, I dread to think what their service would be like if I actually got connected. What an absolute mess
0
Replies (0)pM
phindile M
1 reviews | Active since Jan 2020
12 Nov 2024, 08:24
Worst technical service
I have the worst experience with herotel now they’ve introduced a whatsup help line and you select your town but sadly a town like Middelburg is not there. The connection is very poor I pay for 0
Helpful (0)
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phindile M
1 reviews | Active since Jan 2020
12 Nov 2024, 08:24
Worst technical service
I have the worst experience with herotel now they’ve introduced a whatsup help line and you select your town but sadly a town like Middelburg is not there. The connection is very poor I pay for 0
0
Replies (0)CN
Charlie N
1 reviews | Active since Jan 2020
5 Aug 2024, 15:41
Herotel Fibre
Well where to start... First I want ti say this is the most bad service provider I have ever seen in my entire life. Firstly I struggled with my Fibre since they came and put it in. It goea off for few seconds for no reason at all. Fight with them a lot for months. Everytime they want full payment but they don't think of half the month when you are left without internet or a line that runs 5mbps when you have a 50mbps line. Went on for few months and suddenly I had no wifi so I called them and they only said to me they will sent someone to come see what is wrong. They don't say anything about call out fee or whatsoever... They came they looked couldn't find anything wrong changed a cable on the 2 white boxes and leave. 6 days passed suddenly wifi went off. I call them and ask what is wrong with the wifi. They said it has been suspended because of outstanding fees. Never got the fees they were talkimg about. So I query it because in first place it wasn't told to me anything about an call out fee. Wasn't told I mist pay for this and that. So they s****ped the fee after huge fight and listening to the conversation I had with the person. 3 days a woman called everyday so she and I can figure out what is wrong that the wifi keeps citting out for a few seconds. The Friday afternoon wifi is off. I call again they tell me no they must sent a technician there is a break on the cable outside it is on their side I won't pay a thing. I asked them when the tech will come. They can't answer. Called about R250 airtime out on them from the Monday to next Monday. Called everyday. The Monday I called again to get an update of when the technicians will come and sort this out afterall I am loyal customer that always pays her account. No they said the technicians will come today but they can't tell me how late. I moved doctor's appointment and everything so I can be here when they come, but no one comes. I ask for answers they just ignore me. I call 5 times they put the phone down in my ear. I called 6th time they answer. I asked them tell them I am tired. This is not fair. All I get is sorry I will put in a ticket for a update. That is all. Still no wifi. No technician no answers. Best of all. I recommended a lot of people to use herotel because when I started using them they were good. Now I feel so sad that I did that because this is so far the worst service providers I have ever seen. Be carefull when people are choosing a service provider. Herotel are not loyal to their customers. No matter how loyal the customers are to them. Months of paying before due date every last cent not even asking for the times when my wifi was off. And this was the service I got in the end from them. Regards. Charlie Nel
Helpful (0)
|Replies (0)CN
Charlie N
1 reviews | Active since Jan 2020
5 Aug 2024, 15:41
Herotel Fibre
Well where to start... First I want ti say this is the most bad service provider I have ever seen in my entire life. Firstly I struggled with my Fibre since they came and put it in. It goea off for few seconds for no reason at all. Fight with them a lot for months. Everytime they want full payment but they don't think of half the month when you are left without internet or a line that runs 5mbps when you have a 50mbps line. Went on for few months and suddenly I had no wifi so I called them and they only said to me they will sent someone to come see what is wrong. They don't say anything about call out fee or whatsoever... They came they looked couldn't find anything wrong changed a cable on the 2 white boxes and leave. 6 days passed suddenly wifi went off. I call them and ask what is wrong with the wifi. They said it has been suspended because of outstanding fees. Never got the fees they were talkimg about. So I query it because in first place it wasn't told to me anything about an call out fee. Wasn't told I mist pay for this and that. So they s****ped the fee after huge fight and listening to the conversation I had with the person. 3 days a woman called everyday so she and I can figure out what is wrong that the wifi keeps citting out for a few seconds. The Friday afternoon wifi is off. I call again they tell me no they must sent a technician there is a break on the cable outside it is on their side I won't pay a thing. I asked them when the tech will come. They can't answer. Called about R250 airtime out on them from the Monday to next Monday. Called everyday. The Monday I called again to get an update of when the technicians will come and sort this out afterall I am loyal customer that always pays her account. No they said the technicians will come today but they can't tell me how late. I moved doctor's appointment and everything so I can be here when they come, but no one comes. I ask for answers they just ignore me. I call 5 times they put the phone down in my ear. I called 6th time they answer. I asked them tell them I am tired. This is not fair. All I get is sorry I will put in a ticket for a update. That is all. Still no wifi. No technician no answers. Best of all. I recommended a lot of people to use herotel because when I started using them they were good. Now I feel so sad that I did that because this is so far the worst service providers I have ever seen. Be carefull when people are choosing a service provider. Herotel are not loyal to their customers. No matter how loyal the customers are to them. Months of paying before due date every last cent not even asking for the times when my wifi was off. And this was the service I got in the end from them. Regards. Charlie Nel
0
Replies (0)LM
Lorraine M
1 reviews | Active since Jan 2020
17 May 2024, 15:49
Poor customer care
Herotel will suspend your account and will never connect you back even when you have paid, you have to wait for days for your network to be reinstalled. Poor customer care nje, worse part I have to pay back installation fee if I want them to remove their things within the first year of installation, if I don't continue paying they will list me as a bad Debt payer while they can't deliver.
Helpful (0)
|Replies (0)LM
Lorraine M
1 reviews | Active since Jan 2020
17 May 2024, 15:49
Poor customer care
Herotel will suspend your account and will never connect you back even when you have paid, you have to wait for days for your network to be reinstalled. Poor customer care nje, worse part I have to pay back installation fee if I want them to remove their things within the first year of installation, if I don't continue paying they will list me as a bad Debt payer while they can't deliver.
0
Replies (0)MVdM
Mary Van der Merwe
1 reviews | Active since Jan 2020
20 Apr 2024, 14:07
DISSAPOINTING ISP
Unreliable ISP. As a customer always struggling with internet,but still need to pay full monthly subscription. They lack in response when complaints are logged. Time lapse for calls to be attended to is approx. 2hours. The only service they do on time is sending out the bills.
Helpful (0)
|Replies (0)MVdM
Mary Van der Merwe
1 reviews | Active since Jan 2020
20 Apr 2024, 14:07
DISSAPOINTING ISP
Unreliable ISP. As a customer always struggling with internet,but still need to pay full monthly subscription. They lack in response when complaints are logged. Time lapse for calls to be attended to is approx. 2hours. The only service they do on time is sending out the bills.
0
Replies (0)VD
Vhakula D
1 reviews | Active since Jan 2020
29 Jan 2024, 16:36
Poor customer service
I'm currently using herotel for my wifi services.. All along been a good experience till now that I have 4 days without internet connection and wen I call been taken from pillar yo post and not getting any progress feedback or anything.. Their agent when u call they always say my ticket is opened and say they checking so can give me feedback but drop the call From 26th January 2024 till 29th don't have internet connection
Helpful (0)
|Replies (0)VD
Vhakula D
1 reviews | Active since Jan 2020
29 Jan 2024, 16:36
Poor customer service
I'm currently using herotel for my wifi services.. All along been a good experience till now that I have 4 days without internet connection and wen I call been taken from pillar yo post and not getting any progress feedback or anything.. Their agent when u call they always say my ticket is opened and say they checking so can give me feedback but drop the call From 26th January 2024 till 29th don't have internet connection
0
Replies (0)