Worst experience ever and customer service sucks

Dear HOFMANN ICT Team,

I am writing this email out of extreme frustration and disappointment regarding the ongoing WiFi outage that has been affecting us since yesterday.

Despite numerous calls and repeated messages sent to your WhatsApp customer service number, there has been no response whatsoever no acknowledgement, no feedback, no updates, and not even the courtesy of a call back. This level of silence from a service provider is completely unacceptable, especially considering that many of us have paid upfront for these services.

What makes this situation even more concerning is the inconsistent and misleading explanations being given to customers. We are repeatedly told that the issue lies with Openserve, yet customers using other service providers on the same Openserve network are experiencing no issues at all. This clearly indicates that the problem does **not** lie with Openserve, but rather internally within your own service delivery.

This outage is not a minor inconvenience. Many community members work from home, and children rely on stable internet for online schooling. The lack of connectivity has caused significant disruption, stress, and financial impact. The absence of communication from your side only amplifies this frustration and shows a serious lack of regard for your clients.

At this point, the issue goes far beyond the technical failure it speaks directly to poor customer service, lack of accountability, and unprofessional conduct. I am deeply disappointed in the service received and will strongly advise members of our community to reconsider remaining with or moving away from HOFMANN ICT in the future. This approach to client care will undoubtedly result in the loss of a substantial amount of business.

We expect immediate communication, transparency, and resolution. Silence is not an option when customers are affected at this scale.

Another thing thats worries me is when we try and call you on WhatsApp then the call is rejected . Your so called support number doesn't even ring but says number is not available. So how the hell do we get hold of yourll . I am really disgusted by this service .