H
Holmz
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Constance M
1 reviews | Active since Jan 2020
12 Mar 2025, 06:03
Property agent not disclosing critical damages on the house
On 26 October 2023 we put offer to purchase a house through HOLMZ under Zoe Ahlers as an agent. We viewed the house but some parts could not be viewed as there were stuff in the house, the study cupboards. on 02 March 2024 we received the key to our new home as i was doing inspection i realised that there were cracks in the study room inside the cupboards on the other side of the room. i then immediately informed Zoe who promised to sort it out at first she said it minor it needs polyfill until i requested the cancellation of the deal. She then promised to fix it but went quite. i was quite too as i was not well. i then contacted her and she told me she doesn't work for that company anymore. When i referred to Holmz (Oconnor) they gave me a run around until i contacted the old owner. They were disputing in fixing the cracks. i got the quote which was r12000 and they wanted to send their own contractor who came with the same mentality of polyfill. i then told the owner i am cancelling the sale as the house is sold under false information but the owner eame back with a document showing that he was aware of the cracks and HOlmz were aware of the cracks as he found them and told them about them. They previously acted like they knew nothing of the cracks until the old owner revealed the truth. Then Zoe send through his contractor who came did evaluation and peeled the wall outside thinking he is going to fix it. When Zoe came back with the quote was only to fix the one side of the wall which i rejected and she still does not want to fix the walls. Its a year later the wall still not fixed and i am not sure where to report the matter cause the cracks are growing by day. The house was sold to the previous owner by the same company Holmz they received double the fees with same damages.
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Constance M
1 reviews | Active since Jan 2020
12 Mar 2025, 06:03
Property agent not disclosing critical damages on the house
On 26 October 2023 we put offer to purchase a house through HOLMZ under Zoe Ahlers as an agent. We viewed the house but some parts could not be viewed as there were stuff in the house, the study cupboards. on 02 March 2024 we received the key to our new home as i was doing inspection i realised that there were cracks in the study room inside the cupboards on the other side of the room. i then immediately informed Zoe who promised to sort it out at first she said it minor it needs polyfill until i requested the cancellation of the deal. She then promised to fix it but went quite. i was quite too as i was not well. i then contacted her and she told me she doesn't work for that company anymore. When i referred to Holmz (Oconnor) they gave me a run around until i contacted the old owner. They were disputing in fixing the cracks. i got the quote which was r12000 and they wanted to send their own contractor who came with the same mentality of polyfill. i then told the owner i am cancelling the sale as the house is sold under false information but the owner eame back with a document showing that he was aware of the cracks and HOlmz were aware of the cracks as he found them and told them about them. They previously acted like they knew nothing of the cracks until the old owner revealed the truth. Then Zoe send through his contractor who came did evaluation and peeled the wall outside thinking he is going to fix it. When Zoe came back with the quote was only to fix the one side of the wall which i rejected and she still does not want to fix the walls. Its a year later the wall still not fixed and i am not sure where to report the matter cause the cracks are growing by day. The house was sold to the previous owner by the same company Holmz they received double the fees with same damages.
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Constance M
1 reviews | Active since Jan 2020
12 Mar 2025, 06:03
Estate agent not disclosing problems on the house
On 26 October 2023 I signed an offer to purchase a house through Zoe Ahlers at Holmz. We viewed the house but could not view the other parts of the house as there were still furniture and stuff in the house. We received the house keys on the 02 March 2024. On that day I did inspection and to find cracks in the study, wall cracks. I then informed Zoe of the cracks, and she told me it was foots toot. I then did my research and realise it was false information and wanted to cancel the sale. She then came back to say it is a crack that will need pollyfill. I then contacted the old owner and told him I am cancelling the contract. He subsequently spoke to Holmz (Oconnor) to fix the matter as Zoe was not working there anymore. The old owner sends a contractor to come do the quotation (R12000) which he sends to Holmz. They came back to me and refuse to pay they denied knowing about the cracks until the previous owner send me the document, he signed indicating that when he bought the house previously from same agent, he advised them of the cracks. I then forwarded the information to HOLmz whereby they decided to send their contractor who came and made his observation and then then referred me to a governmental engineer as I was disagreeing with his statements. I then send Zoe the proof that they knew about the cracks before they sold me the house. She then sends me the other contractor to come do evaluations. When he was checking he then removed some parts of the wall cracks outside believing he is going to come back and fix. When the quotation came back Zoe only wanted to fix the inside the cupboard not the other side of the wall. I refused the quotation to say she needs to fix everything as they were aware of both the issues and his contractor done more damage outside by removing parts of the cracks. This has been going for a year and still no resolution. I am not sure which ombudsman to report this to. The cracks are glowing as we having more rain and thunder. I need these cracks sorted or money paid so I can find a contractor to fix it.
Helpful (0)
|Replies (0)CM
Constance M
1 reviews | Active since Jan 2020
12 Mar 2025, 06:03
Estate agent not disclosing problems on the house
On 26 October 2023 I signed an offer to purchase a house through Zoe Ahlers at Holmz. We viewed the house but could not view the other parts of the house as there were still furniture and stuff in the house. We received the house keys on the 02 March 2024. On that day I did inspection and to find cracks in the study, wall cracks. I then informed Zoe of the cracks, and she told me it was foots toot. I then did my research and realise it was false information and wanted to cancel the sale. She then came back to say it is a crack that will need pollyfill. I then contacted the old owner and told him I am cancelling the contract. He subsequently spoke to Holmz (Oconnor) to fix the matter as Zoe was not working there anymore. The old owner sends a contractor to come do the quotation (R12000) which he sends to Holmz. They came back to me and refuse to pay they denied knowing about the cracks until the previous owner send me the document, he signed indicating that when he bought the house previously from same agent, he advised them of the cracks. I then forwarded the information to HOLmz whereby they decided to send their contractor who came and made his observation and then then referred me to a governmental engineer as I was disagreeing with his statements. I then send Zoe the proof that they knew about the cracks before they sold me the house. She then sends me the other contractor to come do evaluations. When he was checking he then removed some parts of the wall cracks outside believing he is going to come back and fix. When the quotation came back Zoe only wanted to fix the inside the cupboard not the other side of the wall. I refused the quotation to say she needs to fix everything as they were aware of both the issues and his contractor done more damage outside by removing parts of the cracks. This has been going for a year and still no resolution. I am not sure which ombudsman to report this to. The cracks are glowing as we having more rain and thunder. I need these cracks sorted or money paid so I can find a contractor to fix it.
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Replies (0)