HH
Home Hyper City
Claimed Business
HH
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-50
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Home Hyper City
Home Hyper City has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Home Hyper City across 41 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Neo M
1 reviews | Active since Jan 2020
19 Dec 2025, 11:41
Strive delivery
My aunt ordered a washing machine from them,she paid R699 plus R250 for delivery and they only sent a driver with no one to help her off load...the service was really bad im disappointed Driver name is Eric.
Helpful (0)
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Louise L
1 reviews | Active since Jan 2020
23 Oct 2025, 19:08
Really bad service
I woud really not recommend this service provider to anyone. I ordered from them via their website and the fabric received was totally different than what was advertised. It's not just a slight monitor colour difference. I had to phone a few times before the person dealing with this queries phoned me back . After that, he gave me the whattsup number to sent the photos to . Now he is reading my messages but not giving feedback or even replying, It's not that i can use the fabric for something else because it is 50 meters . If the picture on the website was correct i wouldn't have order the fabric. He is playing with my lively hood .
Helpful (0)
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Louise L
1 reviews | Active since Jan 2020
23 Oct 2025, 19:08
Really bad service
I woud really not recommend this service provider to anyone. I ordered from them via their website and the fabric received was totally different than what was advertised. It's not just a slight monitor colour difference. I had to phone a few times before the person dealing with this queries phoned me back . After that, he gave me the whattsup number to sent the photos to . Now he is reading my messages but not giving feedback or even replying, It's not that i can use the fabric for something else because it is 50 meters . If the picture on the website was correct i wouldn't have order the fabric. He is playing with my lively hood .
0
Replies (0)MC
Monica C
1 reviews | Active since Jan 2020
15 Jun 2025, 09:36
Home Hyper City- best fabrics- best prices!
I recently had the privilege of buying a LOT of cut sections of fleece from this store. Between Rafiq (my favorite uncle!) and Madrina, they ensured I was updated regularly, that my "blankets" were ready for loading before every deadline and that the blankets were ready to be handed out to our homeless community before the cold snap hit. I am super thankful for all the hard work that made our CSI project a success. Looking forward to working with you again in 2026.
Helpful (0)
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Monica C
1 reviews | Active since Jan 2020
15 Jun 2025, 09:36
Home Hyper City- best fabrics- best prices!
I recently had the privilege of buying a LOT of cut sections of fleece from this store. Between Rafiq (my favorite uncle!) and Madrina, they ensured I was updated regularly, that my "blankets" were ready for loading before every deadline and that the blankets were ready to be handed out to our homeless community before the cold snap hit. I am super thankful for all the hard work that made our CSI project a success. Looking forward to working with you again in 2026.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Mar 2025, 07:49
False adverti*****t
I had a terrible experience with [Store Name]. I saw a set of six glasses advertised online for R35, but when I went to the store, they told me the price was actually R169 in-store and that the lower price was online only. Fine—I decided to order online instead. However, after placing my order, they suddenly changed the terms, saying the price was actually per glass, not for the set of six, even though the listing clearly stated "6 pieces." To make matters worse, they canceled my order and now I have to wait seven days for a refund! This is completely unacceptable. I need my money now so I can buy glasses elsewhere. This feels like false advertising and a very poor customer experience. I won’t be shopping here again!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2025, 07:49
False adverti*****t
I had a terrible experience with [Store Name]. I saw a set of six glasses advertised online for R35, but when I went to the store, they told me the price was actually R169 in-store and that the lower price was online only. Fine—I decided to order online instead. However, after placing my order, they suddenly changed the terms, saying the price was actually per glass, not for the set of six, even though the listing clearly stated "6 pieces." To make matters worse, they canceled my order and now I have to wait seven days for a refund! This is completely unacceptable. I need my money now so I can buy glasses elsewhere. This feels like false advertising and a very poor customer experience. I won’t be shopping here again!
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nelson O
1 reviews | Active since Jan 2020
25 Sept 2024, 14:58
HOME HYPER CITY IS DISHONEST AND ****S....!!!!!!
WHAT A TOTAL USELESS ******* COMPANY, WHO TREATS THEIR CUSTOMERS LIKE DOGS, AND THEY CONTINUE TO LIE TO US, EVEN AFTER WE HAVE SPENT ALOT OF MONEY WITH THEM OVER THE YEARS. I WAS SO DISGUSTED AT THE CUSTOMER SERVICE PROVIDED TO ME YESTERDAY, WHERBY I CALLED THE USELESS HOME HYPER CITY IN PRETORIA CBC. I SAW A FREEZER ADVERTISED ON THE BIRTHDAY SPECIAL FOR A 299LT AT R 3 599-00. I THEN CALLED THE STORE, AND SPOKE TO WUNAND, WHICH NOT ONLY IS USELESS, BUT HE CONTINUED TO LIE, AND PUT EXCUSE ON TOP OF EXCUSE. I TOLD HIM, I SAW THE PPROMOTION ONLINE, AND I EVEN GAVE WYNARD THE CODE. HE CONFIRMED THEY DID HAVE THE STOCK ON HAND. THEN HE TOLD ME THAT PROMOTION WAS FINISHED. I THEN TOLD HIM, WHY IS IT STILL ADVERTISES. HE THEN TOLD ME THEY FORGOT TO TAKE IT OFF. I THEN TOLD HIM, THAT IS NOT MY FAULT. YOU ADVERTISE A PRODUCT, KEEP TO YOUR PROMISE TO THE CUSTOMER. THE PRICE WE SEE IS THE PRICE WE PAY. HE THEN TOLD ME HE WOULD CALL ME BACK. AFTER MORE THAN 3 HOURS THE USELESS WYNARD, AS A **** IS IS, NEVER CALLED ME BACK. I SPEND THE HOUR CALLING THE HOME HYPER CENTRE, MORE THAN 18 TIMES, WITH NO ANSWER. I THEN CALLED WITH A DIFFERENT NUMBER, AND ASKED TO SPEAK TO THE STORE MANAGE. I WAS TOLD THE STORE MANAGER DOES NOT WORK ON HOLIDAYS. I TRIED SPEAKKING TO WYNARD, BUT AGAIN, HE DOESNT WANT TO ANSWER MY CALL. BUT HOME HYPER CITY IS GLAD TO MISLEAD THEIR CUSTOMERS, AND DO FALSE ADVERTISING, WHICH IS SO DISGUSTING, AND NOT THE RIGHT WAY TO DO BUSINESS. BUT THEN AGAIN, THIS COMPANY IS NOT HONEST WITH THIER CUSTOMERS, SO I AM NOT SURPRISED. TODAY, WEDNESDAY, I THE STUPID CUSTOMER, AFTER SO MANY YEAS OF SPENDING MONEY THERE, CALLED AGAIN, WHERBY A LADY CALLED FATIMA, ANSWERED MY CALL. I ASKED HER TO PUT ME THROUGH TO THE MANAGER, SHE THEN PUT ME THROUGH TO OMAR, WHICH AGAIN, JUST LIKE WYNARDS, IS USELESS, AND NOT WILLING TO ATTEND TO ME. THEN THEY PUT THE PHONE DOWN ON ME. WELL, WHAT DOES A CUSTOMER EXPECT FROM A COMPANY THAT MISLEADS THEM, AND THAT IS NOT HONEST???? AGAIN AFTER A FEW MORE ATTEMPTS , I AGAIN SPOKE TO FATIMA, WHO I ASKED FOR THE MANAGER, SHE TOLD ME, AMED IS THE STORE MANAGER, HE IS ON PRAYER, AND THAT HE WILL CALL ME SOON. A FEW HOURS LATER, AFTER SO MANY TIMES CALLING HOME HYPER CITY, AGAN FATIMA ANSWRS MY CALL. NOW I ASK HER TO PUT ME THROUGH TO AMED. WOW.. WOW.!!!!!!! BELIVE IT OR NOT, FATIMA TELL ME AMED DID NOT COME TO THE STORE TODAY...>!!!! WOW.. A FEW HOURS EARLIER, SHE USED THE EXCUSE OF PRAYERS TO TELL ME AMED WAS BUSY, AND NOW SHE TELLS ME HE DID NOT COME TO THE STORE!!!!?????? REALLY?? HOW CAN SUCH A COMPANY USE LIES OF RELIGION, AND THEN, CHANGE THEIR STORY AGAIN??? ALL WANTED WAS THE RIGHT PRICE I SAW, AND CUSTOMERS SERVICE.. I NEVER ASKED FOR MORE. BUT THIS LYING AND DISHONEST COMPANY WILL FIND A MIILION EXCUSES TO EVADE CUSTOMERS WHO HAVE SPENT A LOT OF MONEY WITH THE. AFTER I SPENT SO MUCH TIME AND MONEY TO CALL THEM, AND THEY TREAT ME LIKE A DOG?????? NO WAYS... I WILL ASK THE COMMUNITY, AND THE PEOPLE IN GENERAL, TO PLEASE NOT BUY AT HOME HYPER CITY, LETS BOYCOTT THEM, UNTILL THEY LOOK AFTER TIER CUSTOMERS, AND UNTILL THEY ARE HONEST, AND DONT MISLEAD THEIR CUSTOMERS WITH FALSE ADVERTISING PRICES... LETS NOT SHOP THEY... LETS ALL GO TO OTHER STORES WHO WILL TREAT US BETTER AND NOT LIE TO US.... HOME HYPER CITY IS A DISGRACE... THEY ARE ****S, THEY ARE NOT HONEST.. AFTER SO MANY YEARS OF BUYING BY THEM, I WILL NEVER EVER IN MY LIFE AGAIN, SET FOOT ON THAT USELESS, DISHONEST STORE... NEVER EVER AGAIN............
Helpful (0)
|Replies (0)nO
nelson O
1 reviews | Active since Jan 2020
25 Sept 2024, 14:58
HOME HYPER CITY IS DISHONEST AND ****S....!!!!!!
WHAT A TOTAL USELESS ******* COMPANY, WHO TREATS THEIR CUSTOMERS LIKE DOGS, AND THEY CONTINUE TO LIE TO US, EVEN AFTER WE HAVE SPENT ALOT OF MONEY WITH THEM OVER THE YEARS. I WAS SO DISGUSTED AT THE CUSTOMER SERVICE PROVIDED TO ME YESTERDAY, WHERBY I CALLED THE USELESS HOME HYPER CITY IN PRETORIA CBC. I SAW A FREEZER ADVERTISED ON THE BIRTHDAY SPECIAL FOR A 299LT AT R 3 599-00. I THEN CALLED THE STORE, AND SPOKE TO WUNAND, WHICH NOT ONLY IS USELESS, BUT HE CONTINUED TO LIE, AND PUT EXCUSE ON TOP OF EXCUSE. I TOLD HIM, I SAW THE PPROMOTION ONLINE, AND I EVEN GAVE WYNARD THE CODE. HE CONFIRMED THEY DID HAVE THE STOCK ON HAND. THEN HE TOLD ME THAT PROMOTION WAS FINISHED. I THEN TOLD HIM, WHY IS IT STILL ADVERTISES. HE THEN TOLD ME THEY FORGOT TO TAKE IT OFF. I THEN TOLD HIM, THAT IS NOT MY FAULT. YOU ADVERTISE A PRODUCT, KEEP TO YOUR PROMISE TO THE CUSTOMER. THE PRICE WE SEE IS THE PRICE WE PAY. HE THEN TOLD ME HE WOULD CALL ME BACK. AFTER MORE THAN 3 HOURS THE USELESS WYNARD, AS A **** IS IS, NEVER CALLED ME BACK. I SPEND THE HOUR CALLING THE HOME HYPER CENTRE, MORE THAN 18 TIMES, WITH NO ANSWER. I THEN CALLED WITH A DIFFERENT NUMBER, AND ASKED TO SPEAK TO THE STORE MANAGE. I WAS TOLD THE STORE MANAGER DOES NOT WORK ON HOLIDAYS. I TRIED SPEAKKING TO WYNARD, BUT AGAIN, HE DOESNT WANT TO ANSWER MY CALL. BUT HOME HYPER CITY IS GLAD TO MISLEAD THEIR CUSTOMERS, AND DO FALSE ADVERTISING, WHICH IS SO DISGUSTING, AND NOT THE RIGHT WAY TO DO BUSINESS. BUT THEN AGAIN, THIS COMPANY IS NOT HONEST WITH THIER CUSTOMERS, SO I AM NOT SURPRISED. TODAY, WEDNESDAY, I THE STUPID CUSTOMER, AFTER SO MANY YEAS OF SPENDING MONEY THERE, CALLED AGAIN, WHERBY A LADY CALLED FATIMA, ANSWERED MY CALL. I ASKED HER TO PUT ME THROUGH TO THE MANAGER, SHE THEN PUT ME THROUGH TO OMAR, WHICH AGAIN, JUST LIKE WYNARDS, IS USELESS, AND NOT WILLING TO ATTEND TO ME. THEN THEY PUT THE PHONE DOWN ON ME. WELL, WHAT DOES A CUSTOMER EXPECT FROM A COMPANY THAT MISLEADS THEM, AND THAT IS NOT HONEST???? AGAIN AFTER A FEW MORE ATTEMPTS , I AGAIN SPOKE TO FATIMA, WHO I ASKED FOR THE MANAGER, SHE TOLD ME, AMED IS THE STORE MANAGER, HE IS ON PRAYER, AND THAT HE WILL CALL ME SOON. A FEW HOURS LATER, AFTER SO MANY TIMES CALLING HOME HYPER CITY, AGAN FATIMA ANSWRS MY CALL. NOW I ASK HER TO PUT ME THROUGH TO AMED. WOW.. WOW.!!!!!!! BELIVE IT OR NOT, FATIMA TELL ME AMED DID NOT COME TO THE STORE TODAY...>!!!! WOW.. A FEW HOURS EARLIER, SHE USED THE EXCUSE OF PRAYERS TO TELL ME AMED WAS BUSY, AND NOW SHE TELLS ME HE DID NOT COME TO THE STORE!!!!?????? REALLY?? HOW CAN SUCH A COMPANY USE LIES OF RELIGION, AND THEN, CHANGE THEIR STORY AGAIN??? ALL WANTED WAS THE RIGHT PRICE I SAW, AND CUSTOMERS SERVICE.. I NEVER ASKED FOR MORE. BUT THIS LYING AND DISHONEST COMPANY WILL FIND A MIILION EXCUSES TO EVADE CUSTOMERS WHO HAVE SPENT A LOT OF MONEY WITH THE. AFTER I SPENT SO MUCH TIME AND MONEY TO CALL THEM, AND THEY TREAT ME LIKE A DOG?????? NO WAYS... I WILL ASK THE COMMUNITY, AND THE PEOPLE IN GENERAL, TO PLEASE NOT BUY AT HOME HYPER CITY, LETS BOYCOTT THEM, UNTILL THEY LOOK AFTER TIER CUSTOMERS, AND UNTILL THEY ARE HONEST, AND DONT MISLEAD THEIR CUSTOMERS WITH FALSE ADVERTISING PRICES... LETS NOT SHOP THEY... LETS ALL GO TO OTHER STORES WHO WILL TREAT US BETTER AND NOT LIE TO US.... HOME HYPER CITY IS A DISGRACE... THEY ARE ****S, THEY ARE NOT HONEST.. AFTER SO MANY YEARS OF BUYING BY THEM, I WILL NEVER EVER IN MY LIFE AGAIN, SET FOOT ON THAT USELESS, DISHONEST STORE... NEVER EVER AGAIN............
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Replies (0)AH
Angel H
1 reviews | Active since Jan 2020
28 Aug 2024, 08:52
Excellent customer service
I received excellent customer service from Home Hyper City. I liaised with them via their WhatsApp number and sent a photo of a fabric I was looking for. They were able to send back a live video of the fabrics in the range I wanted, facilitated online payment and delivered my items to Durban in slightly less than 24 hours. The quality of their fabrics is amazing and well worth the price.
Helpful (0)
|Replies (0)AH
Angel H
1 reviews | Active since Jan 2020
28 Aug 2024, 08:52
Excellent customer service
I received excellent customer service from Home Hyper City. I liaised with them via their WhatsApp number and sent a photo of a fabric I was looking for. They were able to send back a live video of the fabrics in the range I wanted, facilitated online payment and delivered my items to Durban in slightly less than 24 hours. The quality of their fabrics is amazing and well worth the price.
0
Replies (0)GM
Gracian M
1 reviews | Active since Jan 2020
19 Jun 2024, 22:44
Lies!! Utterly dishonest
I saw a stove I liked on their online platform. Before placing the order I called the store to ask them if they have it in stock - they said YES. I asked them if they are sure they have it in stock and they got annoyed with me. Low and behold a week later they call to tell me they do not have the stove in stock. This really broke my heart as I am moving into a new place, and have scheduled this move around the arrival of the stove. I do not have a budget to live off takeaways, and I do not have extra money to order another stove as I wait for them to refund me. Not only have I lost a week but I have to wait another 10 days for the refund to reflect. They have messed up all of my plans. I will never ever again purchase from these guys
Helpful (0)
|Replies (0)GM
Gracian M
1 reviews | Active since Jan 2020
19 Jun 2024, 22:44
Lies!! Utterly dishonest
I saw a stove I liked on their online platform. Before placing the order I called the store to ask them if they have it in stock - they said YES. I asked them if they are sure they have it in stock and they got annoyed with me. Low and behold a week later they call to tell me they do not have the stove in stock. This really broke my heart as I am moving into a new place, and have scheduled this move around the arrival of the stove. I do not have a budget to live off takeaways, and I do not have extra money to order another stove as I wait for them to refund me. Not only have I lost a week but I have to wait another 10 days for the refund to reflect. They have messed up all of my plans. I will never ever again purchase from these guys
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Replies (0)FM
Freda M
1 reviews | Active since Jan 2020
24 Oct 2023, 14:20
Home Hyper City poor customer service
I bought a TV, same day I experienced a problem with it. I informed the shop, they refused to exchange it, I asked about its warranty and what the consumer act is saying about returning of goods within 7 days, they are also rude.
Helpful (0)
|Replies (0)FM
Freda M
1 reviews | Active since Jan 2020
24 Oct 2023, 14:20
Home Hyper City poor customer service
I bought a TV, same day I experienced a problem with it. I informed the shop, they refused to exchange it, I asked about its warranty and what the consumer act is saying about returning of goods within 7 days, they are also rude.
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