HM
Honda Motors Northcliff
Unclaimed Business
HM
Honda Motors Northcliff
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Diane R
1 reviews | Active since Jan 2020
14 Apr 2019, 09:35
Such shocking service
Such poor after sale service. 2 years ago I bought my car from them and took out their beautiful extra policies that they offer. Now when it is time to claim you get pushers from pillar to post. To date my problem has not been resolved. In March my car had a stone chip called the policy holder on my contract ,what a nightmare they could not find my policy ,called Ziyaad the rep that sold us the car, he advised that Msure and Regent spilt, so now that seemed like it was my problem they spilt and could not find my policy. On the 19 March contacted Phillip he could not find my policy it took them 4 days to eventually find my details, was then given Star break contact number these people never answers their phone called ********** 800, ********** 48, ********** 760. Then on the 22 March contacted Phillip again advised him here is my alternate contact number for my Husband he is off please advise, received no feedback. Must know it like a week later the Stone chip is obviously going to turn into a crack. Contacted Phillip again advised sorry his on holiday must call the office after knowing my situation and the history and the urgency in this matter. From the 2 April to date I have been emailing Colin Chipps who I must admit was the only helpful person there. But still going back and forth only to be told by Jeniffer sorry we done cover cracks only chips. Now who's fault is that, that the insure company took so long and when I first called in they could not find my policy? On the 9 April was told by Colin to email Msure complaints which I did. To date once again no response or feedback. No surprise there! And they have my husband number as an alternate and my email adressess as a way of communication. Now its my fault the chip turned into a crack and all they can say is " So sorry the policy don't cover cracks". Not even releasing all the running around I has a client did, all the follow ups I did, or without any assessment to the fault. Or better yet not even taking responsibility for them not finding my policy. Please be aware of all these extra policy they try to sell you. As these policy company find ways NOT too cover you or provide the service required.
Helpful (0)
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Diane R
1 reviews | Active since Jan 2020
14 Apr 2019, 09:35
Such shocking service
Such poor after sale service. 2 years ago I bought my car from them and took out their beautiful extra policies that they offer. Now when it is time to claim you get pushers from pillar to post. To date my problem has not been resolved. In March my car had a stone chip called the policy holder on my contract ,what a nightmare they could not find my policy ,called Ziyaad the rep that sold us the car, he advised that Msure and Regent spilt, so now that seemed like it was my problem they spilt and could not find my policy. On the 19 March contacted Phillip he could not find my policy it took them 4 days to eventually find my details, was then given Star break contact number these people never answers their phone called ********** 800, ********** 48, ********** 760. Then on the 22 March contacted Phillip again advised him here is my alternate contact number for my Husband he is off please advise, received no feedback. Must know it like a week later the Stone chip is obviously going to turn into a crack. Contacted Phillip again advised sorry his on holiday must call the office after knowing my situation and the history and the urgency in this matter. From the 2 April to date I have been emailing Colin Chipps who I must admit was the only helpful person there. But still going back and forth only to be told by Jeniffer sorry we done cover cracks only chips. Now who's fault is that, that the insure company took so long and when I first called in they could not find my policy? On the 9 April was told by Colin to email Msure complaints which I did. To date once again no response or feedback. No surprise there! And they have my husband number as an alternate and my email adressess as a way of communication. Now its my fault the chip turned into a crack and all they can say is " So sorry the policy don't cover cracks". Not even releasing all the running around I has a client did, all the follow ups I did, or without any assessment to the fault. Or better yet not even taking responsibility for them not finding my policy. Please be aware of all these extra policy they try to sell you. As these policy company find ways NOT too cover you or provide the service required.
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Replies (0)FM
Ferdi M
1 reviews | Active since Jan 2020
28 Feb 2019, 11:57
Honda “Customer Experience Compared”.
I arrived for a maintenance and service booking at Honda Northcliff done by phone two days earlier. A first time customer previously with Honda Umhlanga. I was in no rush but mildly annoyed by Google Maps showing the entrance on Beyers Naude but I’d found my way around the back entrance easily enough. I’d waited for a few minutes for the person at the service desks to complete a difficult phone call. We greeted and from that point; Firstly: I apologize for interrupting and inconveniencing your service desk person shuffling through paperwork while half heartedly paying a bit of attention to me. People have bad days so I said finish what you’re doing and I’ll wait, I wanted the person to be focused as I needed to explain a technical issue on the car. Secondly, there was no record of the booking on the system I’d done by phone two days earlier. Thirdly other members of staff simply butted in mid conversation. That’s just poor manners never mind total disrespect to a customer... Fourthly the person attending to me was still multitasking with some other distraction which simply made me loose interest in going any further as the person was making it rather obvious I was not really welcome. I’m not one to shout and scream, be condescending or rude because that just ruins my day. I simply said I’m not happy and I’ll go to another dealership. There was no effort to retain me or rescue the situation and a college to the right made no attempt to smooth the situation or assist and simply stayed focused on the computer screen and looked the other way. Customer Experience is everything these days and I don’t think I’ve ever had a worse customer experience ever in a commercial business entity regardless of how other issues may be causing a bad day.. I don’t even want an apology, I’ll simply forget Honda Northcliff exists when I press submit on this review. Read on... I drove directly to Honda Sandton and without them expecting me I was seated with a cup of coffee within 20 minutes of arriving, this after explaining a the technical problem and resubmitting all my details plus a driver to take me home was there 20 minutes later. My customer experience score: Honda Northcliff 0/10 Honda Sandton 20/10 Goodbye Honda Northcliff, Hello Honda Sandton. PS Honda Umhlanga “Rocks” as well as Honda Sandton does.
Helpful (0)
|Replies (0)FM
Ferdi M
1 reviews | Active since Jan 2020
28 Feb 2019, 11:57
Honda “Customer Experience Compared”.
I arrived for a maintenance and service booking at Honda Northcliff done by phone two days earlier. A first time customer previously with Honda Umhlanga. I was in no rush but mildly annoyed by Google Maps showing the entrance on Beyers Naude but I’d found my way around the back entrance easily enough. I’d waited for a few minutes for the person at the service desks to complete a difficult phone call. We greeted and from that point; Firstly: I apologize for interrupting and inconveniencing your service desk person shuffling through paperwork while half heartedly paying a bit of attention to me. People have bad days so I said finish what you’re doing and I’ll wait, I wanted the person to be focused as I needed to explain a technical issue on the car. Secondly, there was no record of the booking on the system I’d done by phone two days earlier. Thirdly other members of staff simply butted in mid conversation. That’s just poor manners never mind total disrespect to a customer... Fourthly the person attending to me was still multitasking with some other distraction which simply made me loose interest in going any further as the person was making it rather obvious I was not really welcome. I’m not one to shout and scream, be condescending or rude because that just ruins my day. I simply said I’m not happy and I’ll go to another dealership. There was no effort to retain me or rescue the situation and a college to the right made no attempt to smooth the situation or assist and simply stayed focused on the computer screen and looked the other way. Customer Experience is everything these days and I don’t think I’ve ever had a worse customer experience ever in a commercial business entity regardless of how other issues may be causing a bad day.. I don’t even want an apology, I’ll simply forget Honda Northcliff exists when I press submit on this review. Read on... I drove directly to Honda Sandton and without them expecting me I was seated with a cup of coffee within 20 minutes of arriving, this after explaining a the technical problem and resubmitting all my details plus a driver to take me home was there 20 minutes later. My customer experience score: Honda Northcliff 0/10 Honda Sandton 20/10 Goodbye Honda Northcliff, Hello Honda Sandton. PS Honda Umhlanga “Rocks” as well as Honda Sandton does.
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