HU
HONDA UMHLANGA
Unclaimed Business
HU
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sivonia M
1 reviews | Active since Jan 2020
28 Nov 2021, 20:21
Absolutely pathetic !!!
Pathetic service !!! Please don't trust your car with this service department!!!! My car has been ther for 4 weeks.after calling desperately for my car ,they sorted authorization within a few hours! My car is still there waiting for parts this is now week 5.needless to say my last service took 4 weeks and came back with half a tank empty then it was sent in with.i have delt with two different people within 2 years and its safe to say that this service department has no 'service ' delivery or professionals ...
Helpful (0)
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Sivonia M
1 reviews | Active since Jan 2020
28 Nov 2021, 20:21
Absolutely pathetic !!!
Pathetic service !!! Please don't trust your car with this service department!!!! My car has been ther for 4 weeks.after calling desperately for my car ,they sorted authorization within a few hours! My car is still there waiting for parts this is now week 5.needless to say my last service took 4 weeks and came back with half a tank empty then it was sent in with.i have delt with two different people within 2 years and its safe to say that this service department has no 'service ' delivery or professionals ...
0
Replies (0)SK
Samantha K
1 reviews | Active since Jan 2020
7 Aug 2020, 06:48
very disappointed.
Absolutely disappointed with the service or shall I say the lack of service from Honda Umhlanga. I purchased a 2019 BRV new, 8 months later I noted the driver seat the material had started to ladder eventually causing a hole. I took the car in to inquire if it was still under warranty and if it could get repaired. I left then once home I then had to take pictures and send it in. I then returned again as I had not heard from anyone. It has now been 3 months and still no answer as to if it would get fixed and the hole is now progressing in size. A simple yes or no answer is needed!!!!
Helpful (0)
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Samantha K
1 reviews | Active since Jan 2020
7 Aug 2020, 06:48
very disappointed.
Absolutely disappointed with the service or shall I say the lack of service from Honda Umhlanga. I purchased a 2019 BRV new, 8 months later I noted the driver seat the material had started to ladder eventually causing a hole. I took the car in to inquire if it was still under warranty and if it could get repaired. I left then once home I then had to take pictures and send it in. I then returned again as I had not heard from anyone. It has now been 3 months and still no answer as to if it would get fixed and the hole is now progressing in size. A simple yes or no answer is needed!!!!
0
Replies (0)KG
KRISHNA G
1 reviews | Active since Jan 2020
22 Nov 2019, 14:35
2017 Honda BRV_Rusting!!!!! Tin fish can!!!! Poor Quality!!!!
I had purchased a brand Honda BRV , elegance from Honda Umhlanga in 2017. The vehicle started to rust just after 1 year, every time I took the car in for a service I had told the service advisor about the rust issue, but was told it was not an issue. The rust continued to spread on the car and at the moment the vehicle a rust in almost every panel of the car. I laid a complaint with Honda SA, I have been battling with them for the last 6 months trying to resolve the issue. I was told to take the car to authorized panel beater , which was done. The issue I had was that should the vehicle be repaired the vehicle will not be in original condition, and I had asked Honda to pay me out for the vehicle ,take it back at a reasonable offer. Honda refused, I then decided to let Honda have the vehicle repaired. I was shocked ,, that the vehicle was repaired in a days time, when I got the car back , the vehicle had been touched up with a hand paint brush , rust covered by sealant , rust was hidden. I complained again to Honda SA, saying that the quality of work was not up to standard , they have hidden the rust and painted over it . Is that the quality and integrity of work that Honda portrays to customers. I was saddened by this , after paying for a vehicle and now to have a new vehicle rust in this manner. The vehicle is still under warranty and still is rusting . A so called manger "Anton Alberts" from the Honda Sa in Joburg made two visits to come view the car and I was told that the car was not bad , any body with common sense would tell you that it is shabby work. That was obvious he is shirking responsibility in carrying out proper service delivery , in terms of the values that Honda claims they stand for. I now sit with a hand painted 2017 Honda , that I can not sell to anybody , due to the value been dropped so much due to this rust issue. I will never never recommend anybody ever purchasing a Honda product , the poor quality , poor customer service, extremely bad management system . If there is somebody else who had issues like mine please advise on what else can be done, Honda is taking customers for a ride and they need to be stooped!!!!!
Helpful (0)
|Replies (0)KG
KRISHNA G
1 reviews | Active since Jan 2020
22 Nov 2019, 14:35
2017 Honda BRV_Rusting!!!!! Tin fish can!!!! Poor Quality!!!!
I had purchased a brand Honda BRV , elegance from Honda Umhlanga in 2017. The vehicle started to rust just after 1 year, every time I took the car in for a service I had told the service advisor about the rust issue, but was told it was not an issue. The rust continued to spread on the car and at the moment the vehicle a rust in almost every panel of the car. I laid a complaint with Honda SA, I have been battling with them for the last 6 months trying to resolve the issue. I was told to take the car to authorized panel beater , which was done. The issue I had was that should the vehicle be repaired the vehicle will not be in original condition, and I had asked Honda to pay me out for the vehicle ,take it back at a reasonable offer. Honda refused, I then decided to let Honda have the vehicle repaired. I was shocked ,, that the vehicle was repaired in a days time, when I got the car back , the vehicle had been touched up with a hand paint brush , rust covered by sealant , rust was hidden. I complained again to Honda SA, saying that the quality of work was not up to standard , they have hidden the rust and painted over it . Is that the quality and integrity of work that Honda portrays to customers. I was saddened by this , after paying for a vehicle and now to have a new vehicle rust in this manner. The vehicle is still under warranty and still is rusting . A so called manger "Anton Alberts" from the Honda Sa in Joburg made two visits to come view the car and I was told that the car was not bad , any body with common sense would tell you that it is shabby work. That was obvious he is shirking responsibility in carrying out proper service delivery , in terms of the values that Honda claims they stand for. I now sit with a hand painted 2017 Honda , that I can not sell to anybody , due to the value been dropped so much due to this rust issue. I will never never recommend anybody ever purchasing a Honda product , the poor quality , poor customer service, extremely bad management system . If there is somebody else who had issues like mine please advise on what else can be done, Honda is taking customers for a ride and they need to be stooped!!!!!
0
Replies (0)JF
Jonathan F
1 reviews | Active since Jan 2020
11 Oct 2019, 12:06
New Honda Bike Rusts in 3 Months
Bought a brand new Honda Adventure Sport, their flagship adventure bike, in June 2019. After the 1000km I noticed severe corrosion and rust on the welding joints on the frame. Took the bike back to Honda 13 September. Finally after much pushing, I received a letter from HO, the “alleged “ corrosion is due to poor maintenance and I am responsible for repairs. How is it possible to rust a bike in 2 months? They seem to suggest I’ve used washing detergents of some kind that has rusted the bike. This is simply not true. This is my 11th bike, I only use water to spray down after an adventure ride. Bike is still at Honda( I refuse to ride it, internal rust is possible therefore dangerous).
Helpful (0)
|Replies (0)JF
Jonathan F
1 reviews | Active since Jan 2020
11 Oct 2019, 12:06
New Honda Bike Rusts in 3 Months
Bought a brand new Honda Adventure Sport, their flagship adventure bike, in June 2019. After the 1000km I noticed severe corrosion and rust on the welding joints on the frame. Took the bike back to Honda 13 September. Finally after much pushing, I received a letter from HO, the “alleged “ corrosion is due to poor maintenance and I am responsible for repairs. How is it possible to rust a bike in 2 months? They seem to suggest I’ve used washing detergents of some kind that has rusted the bike. This is simply not true. This is my 11th bike, I only use water to spray down after an adventure ride. Bike is still at Honda( I refuse to ride it, internal rust is possible therefore dangerous).
0
Replies (0)TG
Terrance G
1 reviews | Active since Jan 2020
21 Aug 2019, 18:13
Excellent service
Exceptional service by the Service Team at Honda Umhlanga. Adrian and Lorisa were very helpful. Have to purchase my next Honda with Umhlanga
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Terrance G
1 reviews | Active since Jan 2020
21 Aug 2019, 18:13
Excellent service
Exceptional service by the Service Team at Honda Umhlanga. Adrian and Lorisa were very helpful. Have to purchase my next Honda with Umhlanga
0
Replies (0)VP
Vincent P
1 reviews | Active since Jan 2020
21 Jun 2019, 08:01
Appalling service from Honda Umhlanga
Purchased a demo 2017 Honda Ballade in January 2018 for R209 000.00 from CMH Pinetown. The build, compared to the much older Hondas, is disappointing. After 30 000k’s, rattles are appearing from the dashboard and rear seats. When washing the vehicle, I can hear water dripping into the front passenger side door panels. The inferior build is more evident in areas one would not normally look at when purchasing a vehicle. Under the glove compartment and under the steering column, electrical wiring is exposed. However, my after sales experience with the Umhlanga dealership is making me change my mind on wanting to be a Honda owner. My vehicle was booked in for a 30 000km service on 15th May 2019. I also requested them to investigate the vibration I experienced when braking. During the course of the day I got a call from Pranil, the service adviser, indicating that the Front discs needs to be machined and brake pads replaced. The windscreen blades were streaking and also required replacement. In the afternoon Pranil called to inform me that Motorite approved the skimming of the front discs. replacement of the front brake pads and windscreen wiper blades. However, Honda Umhlanga did not have all the parts and would inform me when they arrive. It is shocking that Honda dealerships do not have stock of commonly used parts. A few days after the service I used my windscreen wipers and was surprised that there was no streaking as was previously visible. As I personally wash my vehicle, (I have VPS protection film fitted and cannot utilise the services of a carwash), I am aware of every scratch on the vehicle. I washed the vehicle on the weekend and noted that on the passenger side windscreen wiper arm, the head of the stud that holds the lower arm to the upper arm was abraded and the paint under the upper arm was coming off. On closer inspection of the driver’s side wiper arm, I noticed a tiny chip on the front and a scratch on the rear. I called Pranil and expressed my concerns that these defects were noted after the 30 000km service. Pranil insisted that the windscreen wiper arms could not have been swopped at the dealership. I requested that we continue this discussion when the vehicle is bought in for the brake pad replacement. I received a call from Honda Umhlanga on 26th April indicating that the parts had arrived. I requested a booking for the following week, Friday. The lady informed me that the mechanic who is going to work on my vehicle only comes in on Mondays and Tuesdays. I called Pranil, who informed me that there was a misunderstanding. The mechanic was on leave, 1st May was a public holiday, and would only return to work on the following Monday. They prefer to have the mechanic who diagnosed the problem to repair the vehicle. Is replacing front brakes and windscreen wipers complex on Hondas??? The vehicle was eventually booked in on the 15th May. When collecting the vehicle in the afternoon, I had a chat with Pranil and the foreman, Prem, regarding the windscreen wiper arms. Prem indicated that under no circumstances would they swop the windscreen wiper arms. I pointed out that this was noticed after the 30 000km service and my vehicle was not left unattended since the service. After deliberating over the issue, Prem informed me that they would submit a warranty claim for the scratched paint under the upper wiper arm. Photographs were taken. On 20th May I called Larissa enquiring about the warranty claim. Response was that they did not hear from Honda. Emailed Larissa on 3rd June. There was no response to the email. On 5th June I called Larissa. Was informed that her computer crashed and if Honda responded over the last two weeks, she would not know. Asked if she could call Honda. Responded that she tried calling, and they always at meetings. Asked that I email a picture of the wiper arm to Pranil’s email address. I didn’t as my experience with the dealership thus far was less than mediocre. I eventually contacted Honda on 5th June. On 7th June, the case manager located in Durban, called me indicating he is following up as to whether a warranty claim was submitted in May. Just to add to their unprofessionalism, on my 15 000 km service, the engine oil was filled above the maximum mark on the dipstick. Had to take the vehicle back to drain the excess oil. Going forward, I am inconvenienced, as I now have to travel from Umhlanga to Honda Pinetown for servicing. I am contemplating cutting my losses and trading in the vehicle for a different brand, while the mileage is still low. The above concerns were sent via an email to Honda SA on 7th June. To date I received no feedback from the Case Manager on the status of the warranty claim or any response from Honda SA regarding my concerns. The vehicle comes with a 5-year warranty. I fear the day that when there is a claim against the warranty. There is a lack of professionalism from Honda Umhlanga and Honda SA.
Helpful (0)
|Replies (0)VP
Vincent P
1 reviews | Active since Jan 2020
21 Jun 2019, 08:01
Appalling service from Honda Umhlanga
Purchased a demo 2017 Honda Ballade in January 2018 for R209 000.00 from CMH Pinetown. The build, compared to the much older Hondas, is disappointing. After 30 000k’s, rattles are appearing from the dashboard and rear seats. When washing the vehicle, I can hear water dripping into the front passenger side door panels. The inferior build is more evident in areas one would not normally look at when purchasing a vehicle. Under the glove compartment and under the steering column, electrical wiring is exposed. However, my after sales experience with the Umhlanga dealership is making me change my mind on wanting to be a Honda owner. My vehicle was booked in for a 30 000km service on 15th May 2019. I also requested them to investigate the vibration I experienced when braking. During the course of the day I got a call from Pranil, the service adviser, indicating that the Front discs needs to be machined and brake pads replaced. The windscreen blades were streaking and also required replacement. In the afternoon Pranil called to inform me that Motorite approved the skimming of the front discs. replacement of the front brake pads and windscreen wiper blades. However, Honda Umhlanga did not have all the parts and would inform me when they arrive. It is shocking that Honda dealerships do not have stock of commonly used parts. A few days after the service I used my windscreen wipers and was surprised that there was no streaking as was previously visible. As I personally wash my vehicle, (I have VPS protection film fitted and cannot utilise the services of a carwash), I am aware of every scratch on the vehicle. I washed the vehicle on the weekend and noted that on the passenger side windscreen wiper arm, the head of the stud that holds the lower arm to the upper arm was abraded and the paint under the upper arm was coming off. On closer inspection of the driver’s side wiper arm, I noticed a tiny chip on the front and a scratch on the rear. I called Pranil and expressed my concerns that these defects were noted after the 30 000km service. Pranil insisted that the windscreen wiper arms could not have been swopped at the dealership. I requested that we continue this discussion when the vehicle is bought in for the brake pad replacement. I received a call from Honda Umhlanga on 26th April indicating that the parts had arrived. I requested a booking for the following week, Friday. The lady informed me that the mechanic who is going to work on my vehicle only comes in on Mondays and Tuesdays. I called Pranil, who informed me that there was a misunderstanding. The mechanic was on leave, 1st May was a public holiday, and would only return to work on the following Monday. They prefer to have the mechanic who diagnosed the problem to repair the vehicle. Is replacing front brakes and windscreen wipers complex on Hondas??? The vehicle was eventually booked in on the 15th May. When collecting the vehicle in the afternoon, I had a chat with Pranil and the foreman, Prem, regarding the windscreen wiper arms. Prem indicated that under no circumstances would they swop the windscreen wiper arms. I pointed out that this was noticed after the 30 000km service and my vehicle was not left unattended since the service. After deliberating over the issue, Prem informed me that they would submit a warranty claim for the scratched paint under the upper wiper arm. Photographs were taken. On 20th May I called Larissa enquiring about the warranty claim. Response was that they did not hear from Honda. Emailed Larissa on 3rd June. There was no response to the email. On 5th June I called Larissa. Was informed that her computer crashed and if Honda responded over the last two weeks, she would not know. Asked if she could call Honda. Responded that she tried calling, and they always at meetings. Asked that I email a picture of the wiper arm to Pranil’s email address. I didn’t as my experience with the dealership thus far was less than mediocre. I eventually contacted Honda on 5th June. On 7th June, the case manager located in Durban, called me indicating he is following up as to whether a warranty claim was submitted in May. Just to add to their unprofessionalism, on my 15 000 km service, the engine oil was filled above the maximum mark on the dipstick. Had to take the vehicle back to drain the excess oil. Going forward, I am inconvenienced, as I now have to travel from Umhlanga to Honda Pinetown for servicing. I am contemplating cutting my losses and trading in the vehicle for a different brand, while the mileage is still low. The above concerns were sent via an email to Honda SA on 7th June. To date I received no feedback from the Case Manager on the status of the warranty claim or any response from Honda SA regarding my concerns. The vehicle comes with a 5-year warranty. I fear the day that when there is a claim against the warranty. There is a lack of professionalism from Honda Umhlanga and Honda SA.
0
Replies (0)FM
Ferdi M
1 reviews | Active since Jan 2020
28 Feb 2019, 12:14
Honda Umhlanga - Customer Experience Excellence.
A special Thank You to Charmaine who went out of her way last Thursday to help me with a complex licensing issue. I had traveled from Johannesburg to Umhlanga vehicle licensing department and run into an unexpected problem. I was stressing and didn’t know what to do. Charmaine patently and calmly did her best to explain my options and saved the day. This is Customer Experience Excellence. Thank you Charmaine and Honda Umhlanga.
Helpful (0)
|Replies (0)FM
Ferdi M
1 reviews | Active since Jan 2020
28 Feb 2019, 12:14
Honda Umhlanga - Customer Experience Excellence.
A special Thank You to Charmaine who went out of her way last Thursday to help me with a complex licensing issue. I had traveled from Johannesburg to Umhlanga vehicle licensing department and run into an unexpected problem. I was stressing and didn’t know what to do. Charmaine patently and calmly did her best to explain my options and saved the day. This is Customer Experience Excellence. Thank you Charmaine and Honda Umhlanga.
0
Replies (0)