Never again!

Ordered a product on 20/02/2023. Order confirmation states free shipping (5-8 shipping days). What they don't state is that the product first gets ordered from China. You get a tracking number which at this stage states the product arrived in Joburg 2 weeks ago. Email support is shocking with delayed response from Sarah (no surname, no phone number, no other contact details). Requested a refund but was told, it had already been ordered (seemingly in single units) and I first had to receive the product and then contact them about a refund (obviously return shipping at my cost). Clearly a dropshipper with questionable service. Still waiting to see if I receive my item.