H
HOTELBEDS
Unclaimed Business
H
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJW
Juliana W
1 reviews | Active since Jan 2020
1 Dec 2023, 14:11
Tremendous disappointment and inconvenience experienced
Tremendous disappointment and inconvenience marked our experience with Booking.com, Hotelbeds, and the Pavilion Hotel in Durban on 24 November 2023. As customary, I entrusted our family holiday arrangements to Booking.com, only to discover upon arrival at our Durban destination that our booking had been inexplicably cancelled. To provide context, we had meticulously booked and paid for our flights, accommodations, and excursions in advance, leaving us with a constrained budget for incidental expenses. The booking was made on 28 October 2023, and on 01 November 2023, at 10H13, I personally called the Pavilion Hotel to confirm our reservation. The call was answered by Sedeeka at reception, who directed me to Thandaza in reservations. Thandaza confirmed our reservation, even permitting us to drop off our luggage upon arrival for an early exploration of the city. Our booking confirmation number was 10564506026630140127, with pin 017015. Upon our arrival in Durban, seeking to drop off our bags and explore the possibility of an early check-in at around 9H00, we were shocked to learn that our reservation had been cancelled on 17 November 2023. This left me, accompanied by my two children, stranded in an unfami**** city, as the hotel conveyed their lack of availability. This situation was compounded by the fact that my husband, due to a sudden loss, had to remain in Cape Town. The subsequent challenges and questions I encountered are numerous: 1. Who initiated the cancellation of our booking? 2. Why were we not promptly notified of the cancellation? 3. Why was the paid amount not refunded on the day of cancellation? 4. The repetitive verification process during numerous phone calls was exasperating—why was this necessary? 5. In the face of our distressing situation, why was there a lack of empathy from the involved parties? Regrettably, the Pavilion Hotel failed to exhibit compassion, offering only the use of their phone. Even a simple request for water was met with a suggestion to purchase it at the bar, and there was no gesture of hospitality such as offering a cup of coffee or tea. The receptionist bore the brunt of our frustration, compounded by another family facing a similar crisis. Surprisingly, no member of the hotel management approached us to address or alleviate our stress. I extend my gratitude to Booking.com, Hotelbeds, and the Pavilion Hotel in Durban for subjecting us to heightened levels of stress and anxiety. We were compelled to secure and pay for alternative accommodation, as it became evident that assistance from these entities was not forthcoming. The suggested alternatives from Booking.com were dismissed due to concerns about safety in unfami**** areas of Durban. The following response was received from Deshni Govender, the reservations manager at the Pavilion Hotel: "Good Day Mrs Willemse, Hope that all is well. Please accept our sincere apologies on behalf of the hotel with regards to the cancellation of your booking. I have escalated your e-mail and concerns to the relevant parties as well. The agent with whom you have booked with had exceeded the number of rooms that they are allocated with. At the time off confirming your booking, the booking was still active hence Thandaza confirmed the booking at the time. Unfortunately the agent Booking.Com did not inform you as the booker about the cancellation and refund in due time. This is completely unacceptable and I await feedback from Booking.Com with this regard. We do hope that should you return to Durban in the near future that you will stay at The Pavilion Hotel and help us to redeem ourselves. Please feel free to contact me directly to assist with this. Best Regards" To date I have not yet received answers to my questions as there was no reply from Booking.com and Hotelbeds.
Helpful (0)
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Juliana W
1 reviews | Active since Jan 2020
1 Dec 2023, 14:11
Tremendous disappointment and inconvenience experienced
Tremendous disappointment and inconvenience marked our experience with Booking.com, Hotelbeds, and the Pavilion Hotel in Durban on 24 November 2023. As customary, I entrusted our family holiday arrangements to Booking.com, only to discover upon arrival at our Durban destination that our booking had been inexplicably cancelled. To provide context, we had meticulously booked and paid for our flights, accommodations, and excursions in advance, leaving us with a constrained budget for incidental expenses. The booking was made on 28 October 2023, and on 01 November 2023, at 10H13, I personally called the Pavilion Hotel to confirm our reservation. The call was answered by Sedeeka at reception, who directed me to Thandaza in reservations. Thandaza confirmed our reservation, even permitting us to drop off our luggage upon arrival for an early exploration of the city. Our booking confirmation number was 10564506026630140127, with pin 017015. Upon our arrival in Durban, seeking to drop off our bags and explore the possibility of an early check-in at around 9H00, we were shocked to learn that our reservation had been cancelled on 17 November 2023. This left me, accompanied by my two children, stranded in an unfami**** city, as the hotel conveyed their lack of availability. This situation was compounded by the fact that my husband, due to a sudden loss, had to remain in Cape Town. The subsequent challenges and questions I encountered are numerous: 1. Who initiated the cancellation of our booking? 2. Why were we not promptly notified of the cancellation? 3. Why was the paid amount not refunded on the day of cancellation? 4. The repetitive verification process during numerous phone calls was exasperating—why was this necessary? 5. In the face of our distressing situation, why was there a lack of empathy from the involved parties? Regrettably, the Pavilion Hotel failed to exhibit compassion, offering only the use of their phone. Even a simple request for water was met with a suggestion to purchase it at the bar, and there was no gesture of hospitality such as offering a cup of coffee or tea. The receptionist bore the brunt of our frustration, compounded by another family facing a similar crisis. Surprisingly, no member of the hotel management approached us to address or alleviate our stress. I extend my gratitude to Booking.com, Hotelbeds, and the Pavilion Hotel in Durban for subjecting us to heightened levels of stress and anxiety. We were compelled to secure and pay for alternative accommodation, as it became evident that assistance from these entities was not forthcoming. The suggested alternatives from Booking.com were dismissed due to concerns about safety in unfami**** areas of Durban. The following response was received from Deshni Govender, the reservations manager at the Pavilion Hotel: "Good Day Mrs Willemse, Hope that all is well. Please accept our sincere apologies on behalf of the hotel with regards to the cancellation of your booking. I have escalated your e-mail and concerns to the relevant parties as well. The agent with whom you have booked with had exceeded the number of rooms that they are allocated with. At the time off confirming your booking, the booking was still active hence Thandaza confirmed the booking at the time. Unfortunately the agent Booking.Com did not inform you as the booker about the cancellation and refund in due time. This is completely unacceptable and I await feedback from Booking.Com with this regard. We do hope that should you return to Durban in the near future that you will stay at The Pavilion Hotel and help us to redeem ourselves. Please feel free to contact me directly to assist with this. Best Regards" To date I have not yet received answers to my questions as there was no reply from Booking.com and Hotelbeds.
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VT
Vusi T
1 reviews | Active since Jan 2020
11 Jun 2022, 08:30
ZENHOTELS SCAMMSTERS
PLEASE, PLEASE Never ever use HotelBeds or ZenHotels to book your hotel accommodation. They are a 419 scam based in the US. They never deliver what they promise and let us not even mention cancellation. Please save yourself and your family a huge disappointment, they are CHEAP for a reason!!!!! PLEASE DON'T USE THEM. I dare them to sue me...
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Vusi T
1 reviews | Active since Jan 2020
11 Jun 2022, 08:30
ZENHOTELS SCAMMSTERS
PLEASE, PLEASE Never ever use HotelBeds or ZenHotels to book your hotel accommodation. They are a 419 scam based in the US. They never deliver what they promise and let us not even mention cancellation. Please save yourself and your family a huge disappointment, they are CHEAP for a reason!!!!! PLEASE DON'T USE THEM. I dare them to sue me...
0
Replies (0)RM
Riette M
1 reviews | Active since Jan 2020
30 Aug 2021, 08:31
NO CUSTOMER SERVICE OF HOTELBEDS
I arrived in Luxor in the afternoon not liking my hotel that i booked. So I urgently had to make another booking. Looking for a 4 star hotel I booked the iberotel and the price was resonable. So i booked received a confirmation. The hotel tried to locate my booking but to no avail. 20 minutes later, thinking that it did not go through I pressed the accept button again and by accident made a double booking. Both deductions reflect on my bank statement. And all of a sudden it is more than expected. A 26% extra you have to pay fir one or other reason. Hotel explained but can not remember as I was more concerned about the deduction. The hotel accepted the second booking. So in trying to email them from egypt, the emails did not go through. Once back in SA I tried under hotelbeds and still no email going through. Tried to phone but number unavailable. I will recommend not using them as no after service is available at all. They are based in US and cannot even get hold of the CEO, Marc. I will inform all to never use them. Not custumer orientated company and forsure not reliable.
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Riette M
1 reviews | Active since Jan 2020
30 Aug 2021, 08:31
NO CUSTOMER SERVICE OF HOTELBEDS
I arrived in Luxor in the afternoon not liking my hotel that i booked. So I urgently had to make another booking. Looking for a 4 star hotel I booked the iberotel and the price was resonable. So i booked received a confirmation. The hotel tried to locate my booking but to no avail. 20 minutes later, thinking that it did not go through I pressed the accept button again and by accident made a double booking. Both deductions reflect on my bank statement. And all of a sudden it is more than expected. A 26% extra you have to pay fir one or other reason. Hotel explained but can not remember as I was more concerned about the deduction. The hotel accepted the second booking. So in trying to email them from egypt, the emails did not go through. Once back in SA I tried under hotelbeds and still no email going through. Tried to phone but number unavailable. I will recommend not using them as no after service is available at all. They are based in US and cannot even get hold of the CEO, Marc. I will inform all to never use them. Not custumer orientated company and forsure not reliable.
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Anonymous
1 reviews | Active since Jan 2020
17 Nov 2020, 05:47
HOTELBEDS is a DISGRAGE
In November 2019, I booked a holiday in Mauritius using the agency Travel Dreams. Unbeknown to me, Travel Dreams, in turn, used HOTELBEDS to finalize the booking at the hotel. I received vouchers from HOTELBEDS for the hotel-booking, CLEARLY stating at the very top, right under its name, BOOKING CONFIRMED AND GUARANTEED. Seven months later, in June, I received notification that Travel Dreams had gone into voluntary liquidation due to the covid restrictions. I still had no worries, as the vouchers for the hotel-stay were CONFIRMED AND GUARANTEED. A few months before the check-in date, something made me phone the hotel, who had NO BOOKING under my name. After months of phone calls and emails (THERE IS NO WAY A PRIVATE PERSON CAN CONTACT HOTELBEDS, they liaze strictly with hotels etc. only), by luck only I traced a person working for Hotelbeds through Facebook, who assisted me in establishing that Hotelbeds HAD CANCELLED THEIR 'CONFIRMED AND GUARANTEED' vouchers (which surely means it was NEVER confirmed and guaranteed??) What is the purpose of GUARANTEEING something if it could be recalled at any given moment??? And, by the way, I (the client) WAS NEVER EVEN INFORMED OF THE FACT THAT THEY HAD CANCELLED THE VOUCHERS. As far as I was aware, my hotel-stay WAS CONFIRMED AND GUARANTEED. What would have happened if I had turned up in Mauritius on the check-in date, only to be told that there was no booking?? SHAME ON YOU HOTELBEDS! The guarantees you so liberally hand out, is in fact NO GUARANTEE AT ALL...you care F-all for your clients, did not even bother informing me that there is NO VOUCHER ANYMORE. People, beware of ANY BOOKING MADE THROUGH HOTELBEDS. If you book a vacation through ANY TRAVEL AGENCY, make sure they do NOT USE HOTELBEDS as middle-man. Again, DO NOT USE ANY AGENCY WHO IN TURN USE HOTELBEDS TO FINALIZE THEIR BOOKINGS. They are a FRAUD, stating on their vouchers it is A GUARANTEED BOOKING. HOTELBEDS SUCKS BIG TIME. How does a company WITHDRAW A GUARANTEED BOOKING?????????? Furthermore, how does a company withdraw a guaranteed booking WITHOUT EVEN INFORMING THE CLIENT?????? I am SHOCKED and DISMAYED at their conduct. Insist on being advised of THE PROCEDURE that an agency follows making a booking on your behalf, and if HOTELBEDS is part of this equation, DO NOT USE SUCH AGENCY.
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Anonymous
1 reviews | Active since Jan 2020
17 Nov 2020, 05:47
HOTELBEDS is a DISGRAGE
In November 2019, I booked a holiday in Mauritius using the agency Travel Dreams. Unbeknown to me, Travel Dreams, in turn, used HOTELBEDS to finalize the booking at the hotel. I received vouchers from HOTELBEDS for the hotel-booking, CLEARLY stating at the very top, right under its name, BOOKING CONFIRMED AND GUARANTEED. Seven months later, in June, I received notification that Travel Dreams had gone into voluntary liquidation due to the covid restrictions. I still had no worries, as the vouchers for the hotel-stay were CONFIRMED AND GUARANTEED. A few months before the check-in date, something made me phone the hotel, who had NO BOOKING under my name. After months of phone calls and emails (THERE IS NO WAY A PRIVATE PERSON CAN CONTACT HOTELBEDS, they liaze strictly with hotels etc. only), by luck only I traced a person working for Hotelbeds through Facebook, who assisted me in establishing that Hotelbeds HAD CANCELLED THEIR 'CONFIRMED AND GUARANTEED' vouchers (which surely means it was NEVER confirmed and guaranteed??) What is the purpose of GUARANTEEING something if it could be recalled at any given moment??? And, by the way, I (the client) WAS NEVER EVEN INFORMED OF THE FACT THAT THEY HAD CANCELLED THE VOUCHERS. As far as I was aware, my hotel-stay WAS CONFIRMED AND GUARANTEED. What would have happened if I had turned up in Mauritius on the check-in date, only to be told that there was no booking?? SHAME ON YOU HOTELBEDS! The guarantees you so liberally hand out, is in fact NO GUARANTEE AT ALL...you care F-all for your clients, did not even bother informing me that there is NO VOUCHER ANYMORE. People, beware of ANY BOOKING MADE THROUGH HOTELBEDS. If you book a vacation through ANY TRAVEL AGENCY, make sure they do NOT USE HOTELBEDS as middle-man. Again, DO NOT USE ANY AGENCY WHO IN TURN USE HOTELBEDS TO FINALIZE THEIR BOOKINGS. They are a FRAUD, stating on their vouchers it is A GUARANTEED BOOKING. HOTELBEDS SUCKS BIG TIME. How does a company WITHDRAW A GUARANTEED BOOKING?????????? Furthermore, how does a company withdraw a guaranteed booking WITHOUT EVEN INFORMING THE CLIENT?????? I am SHOCKED and DISMAYED at their conduct. Insist on being advised of THE PROCEDURE that an agency follows making a booking on your behalf, and if HOTELBEDS is part of this equation, DO NOT USE SUCH AGENCY.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Nov 2020, 05:47
HOTELBEDS (TRAVEL INDUSTRY) is a FRAUD!
I made a booking in November 2019 for a holiday in Mauritius, using the travel agency Travel Dreams, who were paid the full amount. Unbeknown to me,they used a middleman, HOTELBEDS, to finalize the booking. I received vouchers from HOTELBEDS for my hotel-stay, clearly marked 'BOOKING CONFIRMED AND GUARANTEED BOOKING'. Seven months later, Travel Dreams went into voluntary liquidation, but I was not worried as my vouchers from HOTELBEDS stated clearly: 'BOOKING CONFIRMED AND GUARANTEED'. As the check-in date drew near, something told me to phone the hotel - to my SHOCK and HORROR I was informed there was no booking in my name. AFTER WEEKS of e-mails and desperate phone calls, I was informed by HOTELBEDS that they had withdrawn the vouchers - yes, the SAME vouchers that clearly stated 'BOOKING CONFIRMED AND GUARANTEED'. Furthermore, they did not even BOTHER informing me, the customer, of this. HOW ON EARTH CAN A BOOKING THAT IS 'CONFIRMED AND GUARANTEED' just willy nilly be cancelled???? This is fraudulent!! What is the USE of something being CONFIRMED AND GUARANTEED if, in fact, it could be cancelled at ANY TIME??? Hotelbeds should be ASHAMED of themselves, to leave a customer high and dry. What would have happened if I had NOT phoned the hotel shortly before my check-in date???? What if I had arrived in Mauritius just to be shown away???? HOTELBEDS CARED NOTHING ABOUT THIS. They, without hesitation, went ahead and CANCELLED A CONFIRMED AND GUARANTEED BOOKING!!! They are FRAUDS, of the highest degree and hide behind a wall of NO CONTACT WITH THE PUBLIC, they ONLY answer to hotels etc. whom they have contracts with. I was just lucky tracing an employee of HOTELBEDS who assisted me in finding out that the vouchers had been cancelled. Please, anybody using a travel agency to book a holiday, FIRST FIND OUT WHAT THEIR PROCEDURES ARE, WHETHER THEY USE A MIDDLE-MAN SUCH AS HOTELBEDS, and IF Hotelbeds are part of the equation, MAKE SURE NOT TO USE THAT AGENCY. They are FRAUDS and any business that they are involved in, should be avoided. I have ALL the proof of everything I have stated above.THE BOTTOM LINE IS, THEY CANCELLED A BOOKING THAT THEY CONFIRMED AND GUARANTEED - FRAUDS!!!! Make sure your travel agency does NOT MAKE USE OF HOTELBEDS!
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Anonymous
1 reviews | Active since Jan 2020
17 Nov 2020, 05:47
HOTELBEDS (TRAVEL INDUSTRY) is a FRAUD!
I made a booking in November 2019 for a holiday in Mauritius, using the travel agency Travel Dreams, who were paid the full amount. Unbeknown to me,they used a middleman, HOTELBEDS, to finalize the booking. I received vouchers from HOTELBEDS for my hotel-stay, clearly marked 'BOOKING CONFIRMED AND GUARANTEED BOOKING'. Seven months later, Travel Dreams went into voluntary liquidation, but I was not worried as my vouchers from HOTELBEDS stated clearly: 'BOOKING CONFIRMED AND GUARANTEED'. As the check-in date drew near, something told me to phone the hotel - to my SHOCK and HORROR I was informed there was no booking in my name. AFTER WEEKS of e-mails and desperate phone calls, I was informed by HOTELBEDS that they had withdrawn the vouchers - yes, the SAME vouchers that clearly stated 'BOOKING CONFIRMED AND GUARANTEED'. Furthermore, they did not even BOTHER informing me, the customer, of this. HOW ON EARTH CAN A BOOKING THAT IS 'CONFIRMED AND GUARANTEED' just willy nilly be cancelled???? This is fraudulent!! What is the USE of something being CONFIRMED AND GUARANTEED if, in fact, it could be cancelled at ANY TIME??? Hotelbeds should be ASHAMED of themselves, to leave a customer high and dry. What would have happened if I had NOT phoned the hotel shortly before my check-in date???? What if I had arrived in Mauritius just to be shown away???? HOTELBEDS CARED NOTHING ABOUT THIS. They, without hesitation, went ahead and CANCELLED A CONFIRMED AND GUARANTEED BOOKING!!! They are FRAUDS, of the highest degree and hide behind a wall of NO CONTACT WITH THE PUBLIC, they ONLY answer to hotels etc. whom they have contracts with. I was just lucky tracing an employee of HOTELBEDS who assisted me in finding out that the vouchers had been cancelled. Please, anybody using a travel agency to book a holiday, FIRST FIND OUT WHAT THEIR PROCEDURES ARE, WHETHER THEY USE A MIDDLE-MAN SUCH AS HOTELBEDS, and IF Hotelbeds are part of the equation, MAKE SURE NOT TO USE THAT AGENCY. They are FRAUDS and any business that they are involved in, should be avoided. I have ALL the proof of everything I have stated above.THE BOTTOM LINE IS, THEY CANCELLED A BOOKING THAT THEY CONFIRMED AND GUARANTEED - FRAUDS!!!! Make sure your travel agency does NOT MAKE USE OF HOTELBEDS!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Nov 2020, 05:47
HOTELBEDS FRAUD!!!
I made a booking in November 2019 for a holiday in Mauritius, using the travel agency Travel Dreams, who were paid the full amount. Unbeknown to me,they used a middleman, HOTELBEDS, to finalize the booking. I received vouchers from HOTELBEDS for my hotel-stay, clearly marked 'BOOKING CONFIRMED AND GUARANTEED BOOKING'. Seven months later, Travel Dreams went into voluntary liquidation, but I was not worried as my vouchers from HOTELBEDS stated clearly: 'BOOKING CONFIRMED AND GUARANTEED'. As the check-in date drew near, something told me to phone the hotel - to my SHOCK and HORROR I was informed there was no booking in my name. AFTER WEEKS of e-mails and desperate phone calls, I was informed by HOTELBEDS that they had withdrawn the vouchers - yes, the SAME vouchers that clearly stated 'BOOKING CONFIRMED AND GUARANTEED'. Furthermore, they did not even BOTHER informing me, the customer, of this. HOW ON EARTH CAN A BOOKING THAT IS 'CONFIRMED AND GUARANTEED' just willy nilly be cancelled???? This is fraudulent!! What is the USE of something being CONFIRMED AND GUARANTEED if, in fact, it could be cancelled at ANY TIME??? Hotelbeds should be ASHAMED of themselves, to leave a customer high and dry. What would have happened if I had NOT phoned the hotel shortly before my check-in date???? What if I had arrived in Mauritius just to be shown away???? HOTELBEDS CARED NOTHING ABOUT THIS. They, without hesitation, went ahead and CANCELLED A CONFIRMED AND GUARANTEED BOOKING!!! They are FRAUDS, of the highest degree and hide behind a wall of NO CONTACT WITH THE PUBLIC, they ONLY answer to hotels etc. whom they have contracts with. I was just lucky tracing an employee of HOTELBEDS who assisted me in finding out that the vouchers had been cancelled. Please, anybody using a travel agency to book a holiday, FIRST FIND OUT WHAT THEIR PROCEDURES ARE, WHETHER THEY USE A MIDDLE-MAN SUCH AS HOTELBEDS, and IF Hotelbeds are part of the equation, MAKE SURE NOT TO USE THAT AGENCY. They are FRAUDS and any business that they are involved in, should be avoided. I have ALL the proof of everything I have stated above.THE BOTTOM LINE IS, THEY CANCELLED A BOOKING THAT THEY CONFIRMED AND GUARANTEED - FRAUDS!!!! Make sure your travel agency does NOT MAKE USE OF HOTELBEDS!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Nov 2020, 05:47
HOTELBEDS FRAUD!!!
I made a booking in November 2019 for a holiday in Mauritius, using the travel agency Travel Dreams, who were paid the full amount. Unbeknown to me,they used a middleman, HOTELBEDS, to finalize the booking. I received vouchers from HOTELBEDS for my hotel-stay, clearly marked 'BOOKING CONFIRMED AND GUARANTEED BOOKING'. Seven months later, Travel Dreams went into voluntary liquidation, but I was not worried as my vouchers from HOTELBEDS stated clearly: 'BOOKING CONFIRMED AND GUARANTEED'. As the check-in date drew near, something told me to phone the hotel - to my SHOCK and HORROR I was informed there was no booking in my name. AFTER WEEKS of e-mails and desperate phone calls, I was informed by HOTELBEDS that they had withdrawn the vouchers - yes, the SAME vouchers that clearly stated 'BOOKING CONFIRMED AND GUARANTEED'. Furthermore, they did not even BOTHER informing me, the customer, of this. HOW ON EARTH CAN A BOOKING THAT IS 'CONFIRMED AND GUARANTEED' just willy nilly be cancelled???? This is fraudulent!! What is the USE of something being CONFIRMED AND GUARANTEED if, in fact, it could be cancelled at ANY TIME??? Hotelbeds should be ASHAMED of themselves, to leave a customer high and dry. What would have happened if I had NOT phoned the hotel shortly before my check-in date???? What if I had arrived in Mauritius just to be shown away???? HOTELBEDS CARED NOTHING ABOUT THIS. They, without hesitation, went ahead and CANCELLED A CONFIRMED AND GUARANTEED BOOKING!!! They are FRAUDS, of the highest degree and hide behind a wall of NO CONTACT WITH THE PUBLIC, they ONLY answer to hotels etc. whom they have contracts with. I was just lucky tracing an employee of HOTELBEDS who assisted me in finding out that the vouchers had been cancelled. Please, anybody using a travel agency to book a holiday, FIRST FIND OUT WHAT THEIR PROCEDURES ARE, WHETHER THEY USE A MIDDLE-MAN SUCH AS HOTELBEDS, and IF Hotelbeds are part of the equation, MAKE SURE NOT TO USE THAT AGENCY. They are FRAUDS and any business that they are involved in, should be avoided. I have ALL the proof of everything I have stated above.THE BOTTOM LINE IS, THEY CANCELLED A BOOKING THAT THEY CONFIRMED AND GUARANTEED - FRAUDS!!!! Make sure your travel agency does NOT MAKE USE OF HOTELBEDS!
0
Replies (0)