H
Hotelstay.com
Claimed Business
H
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hotelstay.com
Hotelstay.com has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Hotelstay.com across 77 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDK
Derrick K
1 reviews | Active since Jan 2020
11 Feb 2026, 14:22
Reservation cancelled, refund promised but never paid – The Regency ApartHotel Menlopark Pretoria
I am writing to warn other consumers about the complete failure of [Hotel Name] to honour a legally owed refund. I made a reservation SYKOUZX forThursday, 05, February 2026 to Saturday, 07, February 2026. I cancelled the booking on 04th February 2026 within the free cancellation window. Despite confirming the cancellation and assuring me the refund would be processed, I have still not received my money back. What I Have Done to Resolve This: I contacted the hotel telephonically. As per our conversation, I immediately sent a follow-up email with all the details and attached supporting documents. I have followed up again and received no resolution. It has now been [X business days/weeks] and the hotel has my money with no sign of returning it. They are happy to take reservations but refuse to uphold their end of the transaction when a cancellation occurs. Status: UNRESOLVED I expect the hotel to process this refund immediately and update this review accordingly. If you are considering booking with this hotel, be aware that getting your money back may be impossible.
Helpful (0)
|Replies (0)DK
Derrick K
1 reviews | Active since Jan 2020
11 Feb 2026, 14:22
Reservation cancelled, refund promised but never paid – The Regency ApartHotel Menlopark Pretoria
I am writing to warn other consumers about the complete failure of [Hotel Name] to honour a legally owed refund. I made a reservation SYKOUZX forThursday, 05, February 2026 to Saturday, 07, February 2026. I cancelled the booking on 04th February 2026 within the free cancellation window. Despite confirming the cancellation and assuring me the refund would be processed, I have still not received my money back. What I Have Done to Resolve This: I contacted the hotel telephonically. As per our conversation, I immediately sent a follow-up email with all the details and attached supporting documents. I have followed up again and received no resolution. It has now been [X business days/weeks] and the hotel has my money with no sign of returning it. They are happy to take reservations but refuse to uphold their end of the transaction when a cancellation occurs. Status: UNRESOLVED I expect the hotel to process this refund immediately and update this review accordingly. If you are considering booking with this hotel, be aware that getting your money back may be impossible.
0
Replies (0)fK
francois K
1 reviews | Active since Jan 2020
29 Dec 2025, 09:24
Sales harrasment
Cancelled my membership... keep being harassed with calls from a Howard salesperson...regardless of my instructions to be removed from their system..violation of POPI Act
Helpful (0)
|Replies (0)fK
francois K
1 reviews | Active since Jan 2020
29 Dec 2025, 09:24
Sales harrasment
Cancelled my membership... keep being harassed with calls from a Howard salesperson...regardless of my instructions to be removed from their system..violation of POPI Act
0
Replies (0)CN
Carel N
1 reviews | Active since Jan 2020
28 Jul 2025, 06:09
HotelSTAYAWAY!!!!!!
Extremely ********* business practices. Not even worth 1 star. Stay away, do not engage with these people, and their "business". Took money from my Credit Card without authorisation, and doesn't pay it back.
Helpful (0)
|Replies (0)CN
Carel N
1 reviews | Active since Jan 2020
28 Jul 2025, 06:09
HotelSTAYAWAY!!!!!!
Extremely ********* business practices. Not even worth 1 star. Stay away, do not engage with these people, and their "business". Took money from my Credit Card without authorisation, and doesn't pay it back.
0
Replies (0)fK
francois K
1 reviews | Active since Jan 2020
28 Feb 2025, 13:54
Hotelstay Value add Complaint
Hotelstay's sales department presents telephone value-added offers, without any confirmation, they continue to deduct the value-added offer amount from your credit card information obtained as a member a requirement to receive awards. When an ******* deduction is queried, they promise to refund without any action.
Helpful (0)
|Replies (0)fK
francois K
1 reviews | Active since Jan 2020
28 Feb 2025, 13:54
Hotelstay Value add Complaint
Hotelstay's sales department presents telephone value-added offers, without any confirmation, they continue to deduct the value-added offer amount from your credit card information obtained as a member a requirement to receive awards. When an ******* deduction is queried, they promise to refund without any action.
0
Replies (0)DM
CB
AS
Alrick S
1 reviews | Active since Jan 2020
30 Jan 2025, 08:12
Hotel Stay - an embarrassment to the South African hospitality industry
Absolutely disgusted!!! Cannot believe I got fooled into paying for a 12 month subscription for both my business and personal name. Howard got me - i feel like complete idiot for falling for this joke!!! Stay away - bad news and a disgrace to South African hospitality industry. Don't know if this industry has a regulatory body but if there is one, this company should be taken to task on legitimacy, authenticity and whether they should exist or not! I get better discounts myself on booking.com. Everything I've experienced with this company screams **** and they just don't care. This is not how we do business as South Africans...Hotel Stay - what you do to people, will catchup with you and you will Alrick Sangster
Helpful (0)
|Replies (0)AS
Alrick S
1 reviews | Active since Jan 2020
30 Jan 2025, 08:12
Hotel Stay - an embarrassment to the South African hospitality industry
Absolutely disgusted!!! Cannot believe I got fooled into paying for a 12 month subscription for both my business and personal name. Howard got me - i feel like complete idiot for falling for this joke!!! Stay away - bad news and a disgrace to South African hospitality industry. Don't know if this industry has a regulatory body but if there is one, this company should be taken to task on legitimacy, authenticity and whether they should exist or not! I get better discounts myself on booking.com. Everything I've experienced with this company screams **** and they just don't care. This is not how we do business as South Africans...Hotel Stay - what you do to people, will catchup with you and you will Alrick Sangster
0
Replies (0)RN
Refilwe N
1 reviews | Active since Jan 2020
28 Nov 2024, 17:36
Bad service and Refusing to refund me
I have had a bad experience with a place called Elim Glamour Hotel in Elim. I made a booking for 2 nights. Which i was suppose to spend 2 nights there for there weekend from 29th November - 01st December. So since i ll be travelling from Mahikeng. My leave was declined that i can check in on the 29th. I asked them on time, 3 weeks prior to the date that as i wont be able to arrive at the place on the 29th. Can i cancel 1 night. And only occupy the place on the 30th. This then escalated to a point, where i decided to cancel my booking altogether. The reception or who ever is dealing with bookings, who doesnt want to give out her name, then assured me on the 18th that my refund will be processed within 7days and apologised for the misunderstanding. So until this day i am still waiting. When i send them a message again as i communicate with this people via whatsapp because their emails are not going through, or either they are avoiding me. She says to me she thought i got my money, because i have been silent all along..
Helpful (0)
|Replies (0)RN
Refilwe N
1 reviews | Active since Jan 2020
28 Nov 2024, 17:36
Bad service and Refusing to refund me
I have had a bad experience with a place called Elim Glamour Hotel in Elim. I made a booking for 2 nights. Which i was suppose to spend 2 nights there for there weekend from 29th November - 01st December. So since i ll be travelling from Mahikeng. My leave was declined that i can check in on the 29th. I asked them on time, 3 weeks prior to the date that as i wont be able to arrive at the place on the 29th. Can i cancel 1 night. And only occupy the place on the 30th. This then escalated to a point, where i decided to cancel my booking altogether. The reception or who ever is dealing with bookings, who doesnt want to give out her name, then assured me on the 18th that my refund will be processed within 7days and apologised for the misunderstanding. So until this day i am still waiting. When i send them a message again as i communicate with this people via whatsapp because their emails are not going through, or either they are avoiding me. She says to me she thought i got my money, because i have been silent all along..
0
Replies (0)