Could not honour order, but not refunding payment

My son, Bernard ordered an iPhone6 custom engraved cover, order nr 2622 via the [URL Removed] website as a Christmas gift. My credit card was debited on 2015-12-17 with R639-00. Later the same day he was however informed via e-mail that the engravers had already closed and it will not be ready for Christmas. The order was then cancelled and he gave my bank details for the refund. It was indicated that the details were given through to the accounts department and the refund was forthcoming.<br> I enquired via e-mail about the refund on 2015-12-24, 2015-12-28 and again 2016-01-04. Everytime I was informed by either Nicole or Liezel that the refund is forthcoming and my details were given to the accounts department. They responded to my enquiries from the same e-mail address, being [Email Removed]<br> No refund has been received by 2016-01-12 at 17:30. Watch out for orders from their website. They take your money and then don't refund you when they cannot deliver! I<br>