HO
House Of Kallie
Unclaimed Business
HO
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSJ
Sasha J
1 reviews | Active since Jan 2020
21 Feb 2019, 13:45
Disgusted! HOK doesn't exist anymore and Kallie herself only has a filthy attitude.
Terrible customer service. I was told I'd receive my ring within 2-3 months, 4 months later I started fighting for some response on my ring as I did not even have the ring on my wedding day yet I was promised I would have it way before my wedding date. After confronting the owner (House of Kallie no longer exists) I was met with a ****y and filthy attitude. I am absolutely dumbfounded and disgusted with house of kallie and Kallie herself. I will be taking this further as she refuses to refund me or agree and understand why I won't pay the remainder of my deposit. I paid a 70% deposit and refuse to pay the rest because of how everything was handled. I was hoping for some sort of agreement but the reaction I received from her has left a vile taste in my mouth. I will not stand for this. Very rude person!!!! She is now going by House of Casting
Helpful (0)
|Replies (0)SJ
Sasha J
1 reviews | Active since Jan 2020
21 Feb 2019, 13:45
Disgusted! HOK doesn't exist anymore and Kallie herself only has a filthy attitude.
Terrible customer service. I was told I'd receive my ring within 2-3 months, 4 months later I started fighting for some response on my ring as I did not even have the ring on my wedding day yet I was promised I would have it way before my wedding date. After confronting the owner (House of Kallie no longer exists) I was met with a ****y and filthy attitude. I am absolutely dumbfounded and disgusted with house of kallie and Kallie herself. I will be taking this further as she refuses to refund me or agree and understand why I won't pay the remainder of my deposit. I paid a 70% deposit and refuse to pay the rest because of how everything was handled. I was hoping for some sort of agreement but the reaction I received from her has left a vile taste in my mouth. I will not stand for this. Very rude person!!!! She is now going by House of Casting
0
Replies (0)CL
Caryn L
1 reviews | Active since Jan 2020
11 Jan 2019, 16:02
Poor communication and service
My first wedding ring arrived and was too big and poorly made. Wooden inner ring broke on the first day. Ring was sent back and a new design chosen. Am happy with the quality of the new ring but not with the service received. Empty promise after empty promise around delivery time frame, lack of communication all around. I had to collect the ring from the airport myself as Kallie had safety concerns, it was sent to OR Tambo and not Lanseria as I requested. To date I have not received the valuation certificate I was promised on the 22nd of December, and Kallie is ignoring all emails, calls and WhatsApps.
Helpful (0)
|Replies (0)CL
Caryn L
1 reviews | Active since Jan 2020
11 Jan 2019, 16:02
Poor communication and service
My first wedding ring arrived and was too big and poorly made. Wooden inner ring broke on the first day. Ring was sent back and a new design chosen. Am happy with the quality of the new ring but not with the service received. Empty promise after empty promise around delivery time frame, lack of communication all around. I had to collect the ring from the airport myself as Kallie had safety concerns, it was sent to OR Tambo and not Lanseria as I requested. To date I have not received the valuation certificate I was promised on the 22nd of December, and Kallie is ignoring all emails, calls and WhatsApps.
0
Replies (0)AG
Annette G
1 reviews | Active since Jan 2020
3 Jan 2019, 17:33
Terrible communication and no delivery
I ordered a set of cufflinks for my brother's wedding from Kallie in November, after both emailing and Instagram messaging. When I eventually got the design sorted out, I paid the R650 and waited to hear when they would be ready. Responses to emails were delayed, and then later on non-existent. Eventually the only way I got a reply was through Instagram messages. Originally the time frame for production was two weeks. Once I'd sent the delivery address, I was promised that the cufflinks would be delivered soon, then after hearing and receiving nothing, I enquired again and was told there was a delay with the engraving due to the engraver being sick, but I was promised that they would be delivered before Christmas. To date I have received no cufflinks, no replies to emails, no replies to Instagram messages or Whatsapps. It seems that House of Kallie's Instagram has been deleted and the website and Facebook does not exist anymore. The lack of communication and the empty promises have been incredibly frustrating and I am starting to feel as though I have been scammed out of my money. I truly do not understand how a brand that is this well-known can conduct business in this way, and am SO disappointed!
Helpful (0)
|Replies (0)AG
Annette G
1 reviews | Active since Jan 2020
3 Jan 2019, 17:33
Terrible communication and no delivery
I ordered a set of cufflinks for my brother's wedding from Kallie in November, after both emailing and Instagram messaging. When I eventually got the design sorted out, I paid the R650 and waited to hear when they would be ready. Responses to emails were delayed, and then later on non-existent. Eventually the only way I got a reply was through Instagram messages. Originally the time frame for production was two weeks. Once I'd sent the delivery address, I was promised that the cufflinks would be delivered soon, then after hearing and receiving nothing, I enquired again and was told there was a delay with the engraving due to the engraver being sick, but I was promised that they would be delivered before Christmas. To date I have received no cufflinks, no replies to emails, no replies to Instagram messages or Whatsapps. It seems that House of Kallie's Instagram has been deleted and the website and Facebook does not exist anymore. The lack of communication and the empty promises have been incredibly frustrating and I am starting to feel as though I have been scammed out of my money. I truly do not understand how a brand that is this well-known can conduct business in this way, and am SO disappointed!
0
Replies (0)LH
Loraine H
1 reviews | Active since Jan 2020
26 Oct 2017, 15:41
No replies on numerous emails!
I ordered a ring for R1800 that is supposed to be sterling silver. Not even 2 weeks of wearing the ring, the colour started to come off of the ring and leaves colour on my husbands finger. I have send who knows how many emails to House of Kallie and Hello Pretty, but no one is coming back to me. This is the first time I have ordered with them and this will surely be the last if they do not even bother to reply. So unprofessional!!!
Helpful (0)
|Replies (0)LH
Loraine H
1 reviews | Active since Jan 2020
26 Oct 2017, 15:41
No replies on numerous emails!
I ordered a ring for R1800 that is supposed to be sterling silver. Not even 2 weeks of wearing the ring, the colour started to come off of the ring and leaves colour on my husbands finger. I have send who knows how many emails to House of Kallie and Hello Pretty, but no one is coming back to me. This is the first time I have ordered with them and this will surely be the last if they do not even bother to reply. So unprofessional!!!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Aug 2016, 05:02
3 weeks waiting for my refund
<p> ordered the knotted rings which were delivered on time. Great!!! they were too big, sent them back at my own expense to be able to receive a full refund. I have been emailing and asking for the money for 3 weeks now and still no money been returned, just always an "i'll chase it up for you" </p>
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Aug 2016, 05:02
3 weeks waiting for my refund
<p> ordered the knotted rings which were delivered on time. Great!!! they were too big, sent them back at my own expense to be able to receive a full refund. I have been emailing and asking for the money for 3 weeks now and still no money been returned, just always an "i'll chase it up for you" </p>
0
Replies (0)DvdH
Dewald van den Heever
1 reviews | Active since Jan 2020
29 Jun 2016, 10:27
Amazing service, above and beyond!
<p>Thank you to Briah and the guys at House of Kallie!</p> <p>I ordered a ring and they delivered the size I requested. I then asked for a resize, they picked up the old ring, delivered the new one, all at no cost and in record time!</p> <p>Fantastic customer service!</p>
Helpful (0)
|Replies (0)DvdH
Dewald van den Heever
1 reviews | Active since Jan 2020
29 Jun 2016, 10:27
Amazing service, above and beyond!
<p>Thank you to Briah and the guys at House of Kallie!</p> <p>I ordered a ring and they delivered the size I requested. I then asked for a resize, they picked up the old ring, delivered the new one, all at no cost and in record time!</p> <p>Fantastic customer service!</p>
0
Replies (0)NB
Neill B
1 reviews | Active since Jan 2020
4 Mar 2016, 16:41
Not responding to any of our queries
My boyfriend bought me a pair of knotted rings at House of Kallie, but unfortunately it was to small so I emailed then a query of exchanging the rings for bigger ones(no response) then my boyfriend emailed then and still no response. I refuse to buy another pair of rings.
Helpful (0)
|Replies (0)NB
Neill B
1 reviews | Active since Jan 2020
4 Mar 2016, 16:41
Not responding to any of our queries
My boyfriend bought me a pair of knotted rings at House of Kallie, but unfortunately it was to small so I emailed then a query of exchanging the rings for bigger ones(no response) then my boyfriend emailed then and still no response. I refuse to buy another pair of rings.
0
Replies (0)MK
Mohammed K
1 reviews | Active since Jan 2020
8 Dec 2015, 14:11
Amazing service
Amazing service contacted them,placed my order on Monday and requested if it's possible to have my item by latest Friday and within 24 hours my parcel was in my hands. Keep up the good work will definitely order from the company again and recommend them to many people
Helpful (0)
|Replies (0)MK
Mohammed K
1 reviews | Active since Jan 2020
8 Dec 2015, 14:11
Amazing service
Amazing service contacted them,placed my order on Monday and requested if it's possible to have my item by latest Friday and within 24 hours my parcel was in my hands. Keep up the good work will definitely order from the company again and recommend them to many people
0
Replies (0)